HP envy 17 finger scanner does not

Similar Questions

• Finger scanner does not work

  Hello.

  My scanner on my HP Envy 17 finger - laptop Whatever has worked since I got it, but this morning, something went wrong. Any finger I scan, he always tells me that the fingerprint was not found in the database. I tried to open the program that comes with the fingerscanner thing to reset the settings and try to put a finger in the database again, but it still does not work. It is said that my finger has been added correctly and that I can now use it to connect, but every time I try to connect it says always the same "the fingerprint is not found in the database" - something like that.

  What can I do?

  Kind regards

  Me

  Hi there @12344321broken.

  Thank you for joining the Forums HP's Support and welcome! It is a great place to ask questions, find solutions and get help from others in the community! I read your post on the Forums of HP Support. I wanted to join you and help! I understand that the scanner on your laptop computer finger printing does not work correctly. You mentioned you tried to solve the problems already adding new fingerprints, but that they still do not work.

  Have you tried to update the driver in Device Manager? If this isn't the case, please follow these steps:

  • Open the Device Manager
  • Search for biometric devices
  • Under biometric devices, look for the device (called Validity Sensor sensor AuthenTec)
  • Right-click on the fingerprint sensor
  • Click on set to update driver
  • Restart your computer.

  If this does not work, make sure that you delete the old footprints in SimplePass and sign new. Please go to:

  • Control Panel
  • Programs
  • HP SimplePass
  • Scroll down to register fingerprints
  • Click and enter your fingerprints.

  If this does not help, I would say uninstall fingerprint driver and reinstall the updated release of the pilot.

  • Open the Device Manager
  • Search for biometric devices
  • Under biometric devices, look for the device (called Validity Sensor sensor AuthenTec)
  • Right-click on the fingerprint sensor
  • Click on uninstall
  • Restart your computer.

  Have you tried to upgrade HP SimplePass?

  Have you tried to do Windows updates?

  You tired to clean the fingerprint reader?

  Have you tried to use the reader of fingerprints in Mode safe?

  Have you done something new lately? Downloaded new software?

  There is a document called Troubleshooting a fingerprint reader. There are a few troubleshooting steps that may help you including those above. If the steps above has not fixed the problem you are having with your fingerprint reader, please try to follow the steps outlined in the document in the order.

  Please let me know if I answered your question by clicking the "Thumbs up" if the troubleshooting in this post steps solves the problem for you please click on the button "Accept as Solution". This will allow to the others is that present the same problem a solution also.

  If you need assistance, I would be more than happy to continue to help you. If please re-post with the troubleshooting results and could you please include your model number (How can I find my model number or product number?).

  Have a great day!

• Envy dv7: SimplePass Windows 10 Finger Scanner does not

  I installed Windows 10 months. I recently installed a "critical" update  After the installation of the system, my icon 'start' at the bottom left of my screen don't work anymore. My SimplePass is no longer turned on or worked.

  I did a system restore on the eve of the critical update.   I still can't use SimplePass.

  Is this a known bug?  Any suggestions?

  Thank you.

  HP ENVY dv7 Notebook PC model system

  System Type x 64-based PC

  System SKU B6B75AV

  Processor Intel Core i7-3630QM CPU @ 2.40 GHz, 2401 Mhz, 4 Lossnay 8 logical processors

  BIOS Version/Date Insyde F.29, 10/03/2013

  SMBIOS Version 2.7

  Embedded Controller Version 52.24

  UEFI BIOS mode

  PCR7 Configuration binding is not Possible

  Windows C:\WINDOWS directory

  System directory C:\WINDOWS\system32

  Boot Device \Device\HarddiskVolume2

  Hardware Abstraction Layer Version = "10.0.10240.16392".

  Physical memory (RAM) installed 12.0 GB

  11.9 GB total physical memory

  9,08 GB available physical memory

  13.7 GB total virtual memory

  10.7 GB available virtual memory

  I typed "SimplePass" in research on the information system, and this is what was posted:

  Path C:\ProgramData\Oracle\Java\javapath; C:\Program Files (x 86) \HP SimplePass\x64; C:\Program Files (x 86) \HP SimplePass\; C:\Program Files (x 86) \NVIDIA Corporation\PhysX\Common; C:\Program Files (x 86) \Intel\iCLS Client\; C:\Program Files\Intel\iCLS Client\. C:\Windows\System32; C:\Windows; C:\Windows\System32\Wbem; C:\Windows\system32\WindowsPowerShell\v1.0\; C:\Program Files (x 86) \Windows Live\Shared; C:\Program Files\Intel\Intel (R) engine management Components\DAL; C:\Program Files\Intel\Intel (R) engine management Components\IPT; C:\Program Files (x 86) \Intel\Intel(R) Components\DAL to engine management; C:\Program Files (x 86) \Intel\Intel(R) Components\IPT to engine management; C:\Program Files (x 86) \Intel\OpenCL SDK\2.0\bin\x86; C:\Program Files (x 86) \Intel\OpenCL SDK\2.0\bin\x64; C:\Users\Sally\AppData\Local\Smartbar\Application\;%SystemRoot%\System32;%SystemRoot%;%SystemRoot%\System32\Wbem;%SystemRoot%\system32\WindowsPowerShell\v1.0\

  Hello @SymKat,

  Thank you for visiting the HP Forums! A place where you can find solutions for your problems, with the help of the community!

  I stumbled upon your post on the fingerprint reader and wanted to help!

  Try uninstalling the driver and let your search system to a compatible driver.  You can use this link to help you, if needed: how: install and update drivers in Windows 10

  If you're still having problems, then try to review the following document and let me know how it goes: HP Notebook PC - a (Windows 8) fingerprint reader troubleshooting

  Please let me know if this information helps you solve the problem by marking this message as 'accept as Solution' , this will help others easily find the information they seek.  In addition, by clicking on the Thumbs up below is a great way to say thank you!

  Kind regards!

• Printer Envy 5542: Envy 5542 printer Scanner does not

  When I try and scan shows that the scan on the printer screen, but still like that - nothing happens.  How to operate?

  Hi @Kingy1,

  Thank you for reaching out to the HP support forums for a solution to your printer problem.

  I understand that you use a HP ENVY 5542 e-all-in-one printer with a Windows 10 computer when you try to scan the printer shows 'scanning' on the screen of the printer, but nothing happens. I would like to help with that.

  Is there an error message that appears after the printer is finally that the scan will not happen?

  You connect with a USB cable or via a wireless network?

  I would like to start by making a power reset the printer just to erase an error status, just in case it is in one.

  

  Then I download and run the HP print and Scan Doctor. This tool can diagnose and fix many printing and scanning of the questions.

  Please let me know how printing HP and doctor Scan is going, or if you need assistance.

  In fact, if it helps you to find a solution, please click on the 'accept as Solution' and the 'thumbs up' buttons down below in this message.

• HP Envy 7640: HP Envy 7640 Scanner does not work.

  I got a new printer HP Envy 7640. Prints beautifully, but the scanner does not work. I can not make copies, I can't scan something and send it by e-mail or save it in my flash drive, and of course I can't print with my hp pc. I followed the instructions I found in the doctor but it does not work either. I followed the instructions I found on this forum and it does not work either. What can I do?

  I had to go back, because the scanner came broken from the factory. Then they gave me another printer and has so far been working well. Thank you.

• Canon iR4750 with OS X10.11.4 scanner does not work

  trying to get my Canon iR4570 multifunction copier to work as a scanner.  I installed print drivers (UFRII) and it works like a full service printer but the scanner does not appear.

  Any suggestions?

  Have you tried scanning with picture Capture in your Utilities folder?

• Scanner does not work with Vista Windows Equium A210-171on

  I have a Toshiba equium laptop (Vista)
  I am wanting to buy a scanner so I can scan documents to computer. (I have an all-in - one but the scanner does not work)

  Please indicate where to go?

  Thank you

  Hi Suzanne,.

  Sorry, I Don t understand why you want to buy a new scanner. First of all, it would be nice if you tell us what satellite you have. Other useful information would be exactly, what does NOT work on your satellite and your 'all-in-one '...

  Please provide more information on this subject and maybe you shouldn't buy a new scanner.

  THX

• Office jet 6500 a Plus: Office jet 6500 Scanner does not work on iMac

  I have a printer, scanner, fax Officejet 6500.  Before the update of my modem, printing and scanning wireless worked perfect.  After a new modem only the printer works.  Bought a USB cable to connect to iMac running OS - El Capitan.  Printer works fine but the scanner does not work.  I uninstalled HP applications, printer deleted from system preferences.  Restart the computer.  Reinstalled with the latest drivers and add printer in system preferences.  Printer works fine but still no scan.  During the call to the top of the scanner/printer in system preferences, I see two options, one for print and other to analyze.  Queue only appears.  Any suggestion would be appreciated.

  Hey @Tg2020,

  Welcome to the Forums of HP Support!

  I see that you are not able to scan from your Officejet 6500 a Plus e-All-In-One to your computer Mac OSX 10.11. I can help you with that.

  To resolve this issue:

  1. Unplug the USB cable from the printer.
  2. Click on your Apple icon, system preferences and printers and Scanners.
  3. Hold down the CTRL key and click on the image to your printer on the left side.
  4. Click on reset printing system.
  5. Click on the button "+" in the corner.
  6. Select your printer from the list.
  7. Click in the box next to and select your printer.
  8. Click on Add.

  At this point, you should be able to scan your printer wireless. If you are unable to do so, please let me know what happened following my directions and I should be able to help more.

  If it solves your problem, please let me know by clicking on accept Solution below my post. Also let me know if you have any other questions. If not, have a great day!

• DeskJet 2050 A scanner does not work

  I have windows 7 and have installed my all-in-one deskjet 2050A. My printer and copy works fine. My scanner does not work. HP scan does not work. Scan of Windows, irfanview will not work. I can see my scanner in the Device Manager. All the drivers are up to date. I have uninstalled and installed the HP software several times. The diagnosis of HP twain scanning utility, said component does not work correctly. I tried all suggestions please help...

  I don't know if your solution works.  My problem was that the drivers WIA, well installed, could not.  Once activated, everything works fine.

• Neat scanner does not work with El Capitan

  Neat scanner does not work with El Capitan

  You should check if there is a driver or firmware of the neat scanner that works with El Capitan.

• Scanner does not work on HP Officejet 6500 Wireless with MacBook Pro

  I have the all-in-one Officejet 6500 wireless and print fine but the scanner does not work even after the implementation of suggestions on the Web site.  I recently installed Mac OS x 10.6.8 but I had the same problem with the previous software.  Scan worked fine until the last few months.  I get the message that "HP Scan Pro quit unexpectedly" or "Sorry, an unknown error has occurred", but no additional information.  I have re-installed the software HP twice but to no avail.  What can I do?

  Try the scan using the Image Capture in your Applications folder.  Click your scanner on the left side, click "Show details" on the bottom.

• HP C5230: Scanner does not see memory cards

  I have a HP C5230 scanner, copier, printer.   It worked fine, but suddenly, it no longer reads any type of memory card.  Unfortunately, you have the scan to a memory card, so now the scanner does not work.  Anyone have any ideas?   It's like memory card ports are dead.

  Hi @niklasmama,

  Here are the directions to make a scan from the printer to a computer I found in the HP Photosmart C5200 User Guide.

  

  If the scan from the printer to the computer is not working properly, there is a problem with the drivers and the printer software.

  What operating system your computer is running?

  I'll watch for your reply, so I can help you further. Just reply to your convenience.

  Thank you!

• Gesture with one finger touchmouse does not respond correctly

  My fingers touchmouse gestures work ok, except for the gesture with one finger :( It does not at all on the desktop. It scrolls only of up and down a Web page, or when I'm in a window. It does not navigate to other directions with one finger.
  A quick response would be appreciated.

  Hi Teri,

  What operating system is installed on the computer?

  I suggest you try the steps from the following link:

  Mouse, touchpad and keyboard with Windows problems
  http://Windows.Microsoft.com/en-us/Windows/help/Mouse-touchpad-and-keyboard-problems-in-Windows

  Keep us updated with the results once you try the steps above.

• Scanner does not work for all users on the computer Windows 7

  Photosmart 7510 Scanner does not work.  My scanner has the habit of work.   Now it does not for one of the three users on my Windows 7 desktop.

  I spent over 3 hours on the phone with HP.   They had me restart the computer, Plug and unplug the printer, reinstall the software twice under different names. The software depending on what user id, it is installed under allows access to the scanner/printer to one or more users.  The scanner works with Windows Paint software for all three nicknames.

  HP response is that some user control prevents the scanner software, who used to work on all three nicknames on the computer, which now works on one or more of the users.  They couldn't tell me which user control need changing.

  The HP solution is to restore my system when I could scan for all users of three.   I don't want to do that.   Does anyone have a better solution?

  The real problem is HP error messages.   When I click on scan a document, there is no answer.  Nothing happened.

  Then I tried to scan using Windows Fax and Scan.   I got an error message which helped me locate the source of the error.   I was able to fix the problem without creating a new user account.  I had deleted bu error the file MY Document.   Restore this file fixes the problem.

• HP Officejet 6700 Scanner does not appear in Win 10 Aps

  Installed Win 10. Had to uninstall and reinstall HP 6700 JO to get scanner to work. Howecer, scanner does not appear in all Aps (Start menu). The only way I found to scan is to right click on the HP Officejet 6700, and then click Run as administrator. Which takes me to the HP printer Assistant I can open the scan dialog box.

  How to scan to show in all the Aps?

  Thank you

  Hi @SideSaddle

  have you tried this

  Navigate to C:\Program Files (x 86) \HP\HP Officejet 6700\bin

  Right click on hpscan.exe and click on "Pin to Start", now you should be able to run the scan directly.

  hope this helps

  Balance of payments

  Although I am an employee of HP, I speak for myself and not for HP.
  Say 'Thank you' by clicking the 'Thumbs Up' in the post helped you.
  Please indicate the position that solved your problem as "acceptable Solution".