new epson printer and the scanner does not.

I have the new Epson SX438 printer, it does not analyze. Says it's not compatible with my pc. I have windows7 and he seems to think that I have windows xp 2 which was my old pc 2 years ago. I tried to uninstall and am about to give up.

If you had a previous Epson printer did first uninstall you it via programs & features?

You install this printer according to the instructions of Epson using the printer cd and connection only when prompted?

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