Printer HP 1317 and compaq pc Windows Vista printer does not print

My printer is not printing documents even if she's done it before

I installed the driver

Help, please

Thank you very much

Hi Teresa,.

Thanks for posting your query in Microsoft Community.

I understand that you are facing problems with printing documents in Windows Vista.

I imagine the inconvenience that you are experiencing. I will definitely help you with this.

1. What is the format of the file you want to print?

2. this happens with all files or any specific file?

3. you get any error message?

4. are you able to test printing?

5. are you able to print from Notepad?

6 have had any changes made to the computer before the question?

Please follow the steps in the link.

Solve printer problems

http://Windows.Microsoft.com/en-us/Windows/printer-problems-in-Windows-help#fix-printer-problems=Windows-Vista&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

Hope it will be useful. If you still have questions, please reply and we will be happy to help you.

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