Printer HP Laserjet installed - choose Properties causes the failure of protection

Using Vista with a N 3500 HP color laserjet.  Worked fine for almost a year.  Then after an update of Windows - choose change properties in the printer driver causes a protection fault.  Cannot change the type of paper, hand feeding, color, copies etc.  Removed from the printer.  The most recent driver reinstalled on HP site.  The same problem.  Tried to change properties of Run as administrator, the printer properties, but most of the options are grayed out.  Saw a blog about the bad update HP printers, but can't find the article.

Appreciate any help.

Hi JRobinson1234,

Please indicate the full error you receive, to better understand the issue.

You can try the following steps:

Step 1: Run the Fixit available in the link below:

http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-printer-problems

 

Check whether the problem is resolved

 

Step 2: Make sure that the printer is set as default.

1. on the Windows taskbar, click the Start button, select Control Panel, and then click Printers. The Printers folder opens.

2. look for a green check mark next to your printer. This check box indicates which product is the default printer for Windows.

 

Step 3:  You can follow the steps mentioned in the link below

Why can't I change the printer properties?

http://Windows.Microsoft.com/en-us/Windows-Vista/why-cant-I-change-the-printer-properties

You can check with HP to known problems

http://welcome.HP.com/country/us/en/contact_us.html

Thank you, and in what concerns:

Ajay K

Microsoft Answers Support Engineer

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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