printer not working on mac new pc

Hello

I have a HP 1022.  It works on my mac, I just bought a pc brand new with Microsoft 7 and my printer does not work with this new computer.  I have the installation disk and it did not help.  Problem with driver saying still printer work with my old computer.

Thank you

Michelle

Hi Michelle,

As the Laserjet 1022 is quite an older model, I doubt if the installation disk is for Windows 7.

You can find any operating system supported on the CD.

Make sure you uninstall all incompatible software via programs and features if the installation is complete, verify the printer disconnected from your PC and there is no printer icon does not exist in Control Panel > devices and printers.

If there is such a be sure to remove right click and select remove device or restart the PC, if the above does not appear.

Download the latest version of the software for Windows 7 from the link below and follow the installation.

You can find the software for 32-biit here:

http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-88660-2&cc=us&DLC=en&LC=en&OS=4062&product=439322&sw_lang=

Or for 64-bit here:

http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-101596-2&cc=us&DLC=en&LC=en&OS=4063&product=439322&sw_lang=

The following document can help you to identify your operating system version:

http://support.HP.com/us-en/document/c02033168

Kind regards

Shlomi

Tags: HP Printers

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