Printer while a PSC 1510 cannot print

Printer is OK connected; test page is printed, it is not obey a normal order of printing. Message says it is not connected, but there is no problem with the connections! Please help me! Maybe the driver is damaged?

Hello igabai,

First of all, let me apologize for the confusion on the connection time you use.

Secondly, I suggest that we get rid of the usb hub. If you have others designed which must be connected to the hub, that's fine, but when it comes to the HP printer, the hub is more than probably the reason why you have questions.

I suggest we go through the whole process and attempt to reinstall the printer.  Please remove the USB from the printer and the hub and leave that it disconnected until further notice.

The next step we will take is to uninstall the software and drivers.  Please click on the following link for printing software uninstalled.

Once the uninstall is complete, reboot the computer.  When the computer is back and running is then go ahead and download HP Deskjet and Officejet full feature software and drivers.  Please save the download to the desktop on the computer so that it creates its own icon.  This will make it easy to find download.

Double-click on the icon and follow the instructions.  The installation will prompt you as to connect the usb cable so please plug it NOT even there.

If troubleshooting doesn't help not solve your problem, then I would say call the HP Technical Support to see all the other possibilities for you. If you call in North America, the number is 1-800-474-6836 and for all other regions, please click here: click here.

Thanks for your time.

See you soon,.

Tags: HP Printers

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