Printer won't communicate with laptops or by phone

I have an HP Officejet 6500 All in one series.  It does not connect at the top of my Tower.  It was working fine a few days ago, then started the queue very slowly or give me the message that it was offline.  I've uninstalled and reinstalled a new driver on my laptop from Samsung.  I re - run the wireless on my HP printer.  I try to install the printer on my laptop.  It does not find my printer so I use the host name and I tried to use the IP address.  It gives me the message to an additional port.  It also gives me the choice to choose a Type of device, one being a generic network card.  In the list it only gives me the choice for a HP Jet Direct.  I don't understand any of this.

Once again the result of the test wireless said that no anomaly.  our congratulations for the installation of your wireless router.

I'm sure 47not if this info can help.  My phone, iPad and two other laptops, xBox and Wii all connect to the router with no problems. Help, please!

Thank you

PS I tried many solutions listed without success!

Kathy

I should have done this first. But for those who have the same problems... I have reset the printer to its factory default settings.  It seems to work fine now.

Tags: HP Printers

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