Printers & faxes empty but the spooler is running

I have a user who suddenly had problems printing.  When you print from outlook and IE it gets the error "an error occurred during this operation."  I signed in and took a look and found that the printers and fax machines were empty.  The Add Printer Wizard does not.  All printers exist in the registry.  The print spooler is running.  In fact, I installed firefox and he sees the printers and prints without problem, even with many other existing applications.  I tried sfc/scannow nothing helps.  Reinstalling Windows is not an option because of the distance.

She's under XP SP3.  There are several printers to a network hp 3050 of cutepdf.

OK I solved my problem by expanding the three files from xp cd and the ntprint.dll for good measure.  This automatically corrected the Add Printer Wizard.  After a reboot, fax machines, and printers folder was repopulated.

Tags: Windows

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