Problem: A problem on your computer is preventing updates to be downloaded or installed
I spent the last day trying to solve this problem. I started with critical updates that should be applied. I tried to run windows update in order to install, but it still fails. When I'm going to update the story it shows no failure so I can not get the error message. I visited the Microsoft Update Solution Center and tried on the two recommendations of the article on the updates failed. http://support.Microsoft.com/kb/943144 none worked. I tried running the FixIt bound in another post on this forum and it did not fix it http://support.microsoft.com/kb/971058. Running out of idea of here. I appreciate any support.
I am running Windows XP SP3
Zane,
Diagnose this WGA test, connection to MS, who work the scripts.
http://www.Microsoft.com/genuine/diag/
Reset
For XP
Go ahead and download Dial-a-Fix.
http://wiki.djlizard.NET/dial-a-fix
Scroll down about 2/3 of the way to download Dial-a-fix
Click on the green tick Double, then click Go.
Reset
Try it
http://windowsupdate.Microsoft.com/
and D/L your updates
See if the system can update now.
Tags: Windows
Similar Questions
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A problem on your computer is preventing updates to be downloaded or installed
Hello
I have Windows XP Edition Family Service Pack 1.
I'm trying to use Microsoft Update to update to Windows XP Service Pack 2, however, I get the following error:
"A problem on your computer is preventing updates to be downloaded or installed.Any help would be appreciated.
Thank you.
Pritesh.WinXP SP3, not to mention SP2 should be installed years ago!
If you're still under WinXP SP1, you cannot have a functional installed anti-virus application so follow these steps:
Backup of personal data (which none should be considered 100% reliable at this point) then do a format and clean install of Windows. Please note that a repair installation (upgrade AKA on-site) will NOT fix it!
Help: I got hacked. Now what should I do?
http://TechNet.Microsoft.com/en-us/library/cc700813.aspxHOW to do a clean install of Windows XP: see method 1 and http://michaelstevenstech.com/cleanxpinstall.html#steps in http://support.microsoft.com/kb/978307
Once installed the clean, you will have the equivalent of a "new computer" in order to take care of everything on the next page before connecting the machine to the internet or a network otherwise and before using a USB key that is not brand new, or has not been freshly formatted:
5 steps to help protect your new computer before going online
http://www.Microsoft.com/protect/computer/advanced/XPPC.mspxOther useful references include:
HOW to get a computer that is running Windows XP Gold (no Service Pack) fully patched (after a clean install)
http://groups.Google.com/group/Microsoft.public.windowsupdate/MSG/3f5afa8ed33e121cHOW TO get a computer that is running Windows XP SP1 (a) or SP2 fully patched (after a clean install)
http://groups.Google.com/group/Microsoft.public.WindowsXP.General/MSG/a066ae41add7dd2bNB: No matter what Norton or McAfee free trial which is preinstalled on the computer when you bought will be reinstalled (but invalid) when Windows is reinstalled. You MUST uninstall the trial for free and download/run the deletion appropriate before installing any Windows Service Packs or IE updates and before installing your new anti-virus application (which will require WinXP SP3).
Norton Removal Tool
FTP://ftp.Symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exeMcAfee Consumer product removal tool
http://download.McAfee.com/Products/Licensed/cust_support_patches/MCPR.exeSee also:
Measures to help prevent spyware
http://www.Microsoft.com/security/spyware/prevent.aspxMeasures to help prevent computer worms
http://www.Microsoft.com/security/worms/prevent.aspxAvoid fake security software!
http://www.Microsoft.com/security/antivirus/rogue.aspx~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft
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For Windows XP (KB2719985) security update will not be installed. The text "a problem on your computer is preventing the updates being downloaded or installed" is reported. Fix - it crashes too much with the line "invalid command line" when I try to run it.
Hello
1. this problem occurs only with this particular update?
2 did you change on your computer before this problem?
You can follow the suggestions and check out them.
Method 1
You can reset the Windows Update components.
How to reset the Windows Update components?
http://support.Microsoft.com/kb/971058Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following windows Help article.
How to back up and restore the registry in Windows XP
http://support.Microsoft.com/kb/322756
Method 2
You can read the article.
You cannot install some programs or updates
http://support.Microsoft.com/kb/822798
Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following windows Help article.
How to back up and restore the registry in Windows XP
http://support.Microsoft.com/kb/322756
Method 3
Step 1:
Place the computer in a clean boot state.
How to configure Windows XP to start in a "clean boot" State
http://support.Microsoft.com/kb/310353
Note: After you have used the boot is a way to solve your problem, you can follow these steps to configure Windows XP to start normally.
a. click Startand then click run.
b. type msconfigand click OK.
The System Configuration utility dialog box appears.c. click on the general tab, click Normal Startup - load all device drivers and servicesand then click OK.
When you are prompted, click restart to restart the computer.
Step 2:Download and install the update from the link.
Update security for Windows XP (KB2719985)
http://www.Microsoft.com/en-US/Download/details.aspx?ID=30282
See also:
Solve common installation issues in Windows Update, Microsoft Update and Windows Server Update Services
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computer automatically starts in safe mode without prompting, a problem with your computer can prevent Windows to start normally
Do you know when this problem started? Try a system restore to a point in time BEFORE the problem started. Here is the procedure: http://www.howtogeek.com/howto/windows-vista/using-windows-vista-system-restore/. Don't forget to check the box to show more than 5 days of restore points. If the first attempt fails, then try an earlier point or two. NOTE: You will need to re - install any software and updates that you have installed between now and the restore point, but you can use Windows Update for updates.
If the system restore does not work, do a startup repair, boot from the disk Installation of Windows Vista genuine (or one that you can borrow from someone) or a recovery disc. Here is the procedure: http://www.bleepingcomputer.com/tutorials/tutorial148.html. You may need to change the BIOS to do first the CD drive in the boot sequence to boot from the CD. To do this, hold the screen that tells you the key F to push to enter the menu start or start of installation. Push it quickly. Make the changes, save your work and exit. Put the CD in the drive and reboot. When you are prompted, press any key to boot from the CD.
If you do not have a floppy disk, you can make a bootable recovery disk by using http://neosmart.net/blog/2008/windows-vista-recovery-disc-download/ with burning software like: http://www.snapfiles.com/get/active-isoburner.html and, of course, a blank CD.
Good luck and I hope this helps. Lorien - a - MCSE/MCSA/network + / A +.
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Unfortunately, the error you report submitted is corrupted and cannot be analyzed. Reports "damaged errors are rare. They can be caused by hardware or software problems and usually indicate a serious problem with your computer.
When I turned on pc today is showed a blue screen and can something on a disc because the disc did not work properly?
I paid for all the new parts for my computer and the computer technician has assured me that all the work was completed and correct. I bought the power supply (1) mother board, cards (2) 1 TB of memory. (2) hard drives 1 TB. (1) card reader and other elements appearing on my Computer Geek Bill.
My music files are no longer mp3 but .oma. He/the Tech added its own files and records of music of World War II. These game. The drive D drive or slave who held my music, he said he wiped clean.
I need to know these error reports will completely close my pc and all the information will be lost?
Hi satindoll11233,I recommend you to disable the auto reboot system error (this option prevents Windows to reboot automatically if a Windows error to fail) of the startup options safe mode to know the exact error message or error code originally this problem.For more information, see: -
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I get a message on the tool bar saying that "solve problems on your computer" and then I click on it, among the many solutions I get the msg "Windows Defender has stopped working properly" and I guess the solution is to update windows, what I did, but I still have not the same msg. Can someone please? Thank you
Hello
1. are you referring to the toolbar of internet explore?
2 have you installed a third party toolbar?
Try to perform the clean boot and check if it helps:
http://support.Microsoft.com/kb/929135NOTE: When you are finished troubleshooting, make sure that you reset the computer in start mode normal such as suggested in step 7 of the above article.
Otherwise, I suggest you to give us more information about the issue so that we cam help you better.
It will be useful.
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Hello
I get this message:
Oh no! There is a problem with your recent payment. Update payment details for uninterrupted service.But I have no idea what the 'problem' and payment information are correct...
What should I do? It seems impossible to contact any Adobe
Hi liamg9149512,
I see that the payment issue is now resolved with your account.
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Windows Vista Ultimate: Will be the windows event viewer are causing problems, such as freeze ups, slow down, with your computer?
There is never for me, and I never heard him make.
I hope this helps. Good luck.
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Here is the spec of my laptop:
Processor information:
Vendor: GenuineIntel
Processor family: 0x6
CPU Model: 0x3c
CPU Stepping: 0 x 3
Processor type: 0x0
Speed: 2494 Mhz
8 logical processors
4 physical processors
HyperThreading: support
FCMOV: supported
SSE2: support
SSE3: support
SSSE3: support
SSE4a: unsupported
SSE41: supported
SSE42: supported
Network information:
Network speed:
Version of the operating system:
Windows 8.1 (64-bit)
NTFS: support
Crypto Provider codes: supported 311 0 x 0 0 x 0 0 x 0
Video card:
Driver: NVIDIA GeForce GTX 860MThe DirectX driver name: nvumdshim.dll
Driver version: 9.18.13.4752
The DirectX driver version: 9.18.13.4752
Driver date: February 5, 2015
OpenGL Version: 4.5
DirectX card: NVIDIA GeForce GTX 860M
VendorID: 0x10de
Device ID: 0x119a
Number of monitors: 1
Number of logical video cards: 1
No SLI or Crossfire detected
The main screen resolution: 1920 x 1080
Resolution: 1920 x 1080
Main display size: 15.04 "x 8.46" (17,24 "diag)
38.2 cm x 21,5 cm (43.8 cm diag)
Main bus: PCI Express x 16
Primary VRAM: 2047 MB
Supported MSAA modes: 2 x 4 x 8 x
Sound card:
Audio: speakers (Logitech G35 Headset)
Memory:
RAM: Mb 16265
Various:
INTERFACE language: English
Microphone: Not defined
Media type: DVD
Total disk space: 310220 MB
More great free block on the hard disk: Mb 234051
Date of installation of the OS: January 1, 1970
Game controller: none is detected
Software installed:
Advanced SystemCare Ultimate 8
Alienware command center
Alienware on-screen display
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Please help me
Thank you!!!
Hello. I made this account just to meet you. I tried all the solutions, but my problem was solved after I uninstalled "iobit start menu 8 and iobit advanced system care ' completely and restart my computer. However, I'm also using Killer e2200 controller Gigabit Ethernet (NDIS 6.30) on my pc.
Can you reinstall the driver of e-network killer and all iobit software uninstall your PC and tell me if your problem is solved? I will wait for your answer. Thank you.
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my laptop shows me a message, solve a problem with your computer
I m using hp compaq computer laptop
Do you have your PC crash or some applications a problem before?
It does not appear if there is a problem detected in your PC and Windows may ask you to send more details about it. In Windows 7, these solutions will be at the center of the Action and in Windows Vista, it is at the centre of problems and solutions.
It could be any problem not a specific.
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Windows calls home to tell you that you have problems with your computer
I get phone calls from windows
I get phone calls from windows
It's a scam. How does Microsoft know that you have a problem? Hang up on them the next time they call. Bruce Hagen
MS - MVP October 1, 2004 ~ September 30, 2010
Imperial Beach, CA -
someone called said they where windows form and they said my computer sends information on the internet and they tried to direct me to fix it is this really windows or a scam?
someone called said they where windows form and they said my computer sends information on the internet and they tried to direct me to fix it is this really windows or a scam?
Old age scam tactics. The crooks simply change the labels, even poison.
Ignore and hang up calls.
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There is a problem with your computer works to automatically turn off this message
[1021 / 023637:WARNING:backend_impl.cc (1609)] Messed up entry found.
[1021 / 023637:WARNING:backend_impl.cc (1895)] Destroying the invalid entry.What model of laptop are you using and what operating system?
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Problem with Toshiba computer after Windows Update
Just after the update from Microsoft has completed the installation of an update, all my desktop icons have gone white and all the links are dead. I can not even the command prompt to activate so I can go through some of the solutions posed in another forum. When I try to run any program installed, I get the window 'Open with' and zero recommended programs listed. When I browse to find the application and add a link to the program, if fails to put in place and the program fails to start or run.
Hello
Use above message for intense and thorough check for malware.
To restore the ability to run any .exe programs.
1 make a Restore Point so that you can come back if necessary back although probably not required.
How to create a Vista System Restore Point
http://www.Vistax64.com/tutorials/76332-system-restore-point-create.htmlHow to make a Vista system restore
http://www.Vistax64.com/tutorials/76905-System-Restore-how.html
2. copy BETWEEN these lines and paste it into Notepad - save as exefileFix.reg - then right
Click on it and FUSION - REBOOTDO NOT COPY THE LINES
-----------------------------------------------------------------Windows Registry Editor Version 5.00
[HKEY_CLASSES_ROOT\. [EXE]
@= "exefile".
"Content Type"="application/x-msdownload".[HKEY_CLASSES_ROOT\. EXE\PersistentHandler]
@= "{098f2470-bae0-11cd-b579-08002b30bfeb}".[HKEY_CLASSES_ROOT\exefile]
@= "Application".
"EditFlags" = hex: 38, 07, 00, 00
"FriendlyTypeName" = hex (2): 40, 00, 25, 00, 53, 00, 79, 00, 73, 00, 74, 00, 65, 00, 6 d, 00, 52,------.
00, 6f, 00, 6f, 00, 74, 00, 25, 00, 5 c, 00, 53, 00, 79, 00, 73, 00, 74, 00, 65, 00, 6 d, 00, 33, 00,------.
32,00, 5 c, 00, 73, 00, 68, 00, 65, 00, 6 c, 00, 6 c, 00, 33, 00, 32, 00, 2nd, 00, 64, 00, 6 c, 00, 6 c,
00, 2 c, 00, 2d, 00, 31, 00, 30, 00, 00, 31, 35, 00, 36, 00, 00, 00[HKEY_CLASSES_ROOT\exefile\DefaultIcon]
@="%1"[HKEY_CLASSES_ROOT\exefile\shell]
[HKEY_CLASSES_ROOT\exefile\shell\open]
"EditFlags" = hex: 00, 00, 00, 00[HKEY_CLASSES_ROOT\exefile\shell\open\command]
@="\"%1\" %*"
""IsolatedCommand"="\"%1\" %. "[HKEY_CLASSES_ROOT\exefile\shell\runas]
[HKEY_CLASSES_ROOT\exefile\shell\runas\command]
@="\"%1\" %*"
""IsolatedCommand"="\"%1\" %. "[HKEY_CLASSES_ROOT\exefile\shellex]
[HKEY_CLASSES_ROOT\exefile\shellex\DropHandler]
@= "{86C86720-42A0-1069-A2E8-08002B30309D}".[- HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.exe\UserChoice]
--------------------------------------------------------------
DO NOT COPY THE LINESIf necessary:
Check the fix of exe here
http://www.Winhelponline.com/articles/105/1/file-association-fixes-for-Windows-Vista.htmlAlso check this one if it applies
http://www.Winhelponline.com/articles/165/1/restore-the-exe-file-association-in-Windows-Vista-after-incorrectly-associating-it-with-another-application.htmlHow to set default Associations for a program under Vista
http://www.Vistax64.com/tutorials/83196-default-programs-program-default-associations.htmlI hope this helps.
Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.
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Hello
I received an email from a friend that I opened, it has since informed me that his computer has been hacked and thought that a virus has been incorporated into the e-mail. I have a limited knowledge of computers and would like to know if a logging program button has been installed it reads the keys historically or only from when it has been installed? Also, I found that a user account and password that I had not placed on the computer had been set and the user account setting that governs the installation of new programs was at a minimum level.I deleted the new user account and password and changed the UAC to the highest setting and did a scan of my computer using AVGfree, he showed a threat of conduitinstaller.exe but it would allow me to delete or archive. A search on the internet about this program shows that it is a threat, this page: http://www.removeonline.com/conduitinstaller-exe/ offers to download a tool to remove it, but I am now worried I'm going beyond my capabilities. Could I have some advice please. I'm currently travelling so don't have do not have access to a friendly computer shop is where English is spoken.If I do all the work financial online from the computer in safe mode, this will get me in until I can get the problem sorted.GeoffScan your PC with these two free tools
http://www.Microsoft.com/security/scanner/en-us/default.aspx
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