Problem at startup error: [.] ShellClassInfo] LocalizedResourceName=@%Systemroot%system32 shell32.dll - 21787

Original title: problem when starting

Hello. Whenever I connect to my laptop, a notebook always appear in the office showing a message-

[. ShellClassInfo]

Shell32.dll LocalizedResourceName=@%Systemroot%system32-21787

What does that mean? I'll do my laptop freeze. I can not even access the Task Manager by pressing Ctrl + Alt + Delete.

I restart the laptop but the message still appears, and then it will freeze again. I can't use my laptop because it's only 3 - months old.

Someone can help me. Please, I beg you. Surely, I'd appreciate any help. Thank you.

Hello

Thanks for posting your query to the Microsoft forum. I will definitely help you with this.

This problem may occur if the following conditions are met:

  • A Desktop.ini file exists in one or more of the following folders, where drive is the drive on which Windows is installed:

    • drive: \Documents and Settings\All Users\Menu Menu\Programs\Startup
    • drive: \Documents and Settings\All Users\Menu run\programs
    • drive: \Documents and Settings\All Users Menu

Method 1: Delete the Desktop.ini file

  1. Start Windows Explorer.
  2. On the Tools menu, click Folder Options, and then click the view tab.
  3. In the area of Advanced settings , click on to disable the Hide extensions for known file types check box and the check box that Hide protected operating system files (if they are not already turned off), and then click OK.
  4. Delete all occurrences of the Desktop.ini file that contains the lines described earlier in the "Symptoms" section of this article. To do:
    • Locate each of the following folders, right-click the Desktop.ini file, (if the file exists in that folder), and then click Open:

      • drive: \Documents and Settings\All Users\Menu Menu\Programs\Startup
      • drive: \Documents and Settings\All Users\Menu run\programs
      • drive: \Documents and Settings\All Users Menu

      where drive is the drive on which Windows is installed.

    • Verify that the file contains the following lines:
      [.ShellClassInfo]
      LocalizedResourceName=@%SystemRoot%\system32\shell32.dll,-21787
      

      If the file contains these lines, right-click the file, click Removeand then click Yes when you are prompted to confirm the deletion.

  5. Restart your computer and verify that the problem is resolved.

Method 2: Use the (Msconfig.exe) System Configuration utility to disable the startup item

  1. Press Windows + R keyboard a type of execution.
  2. In the Open box, type msconfig, and click OK.
  3. Click the Startup tab.
  4. Clear the check box next to any Office entered into the column of the startup item that are referred to as common startup in the location column and can be found in one of the following locations (as indicated in the command column):
    • drive: \Documents and Settings\All Users\Menu Menu\Programs\Startup
    • drive: \Documents and Settings\All Users\Menu run\programs
    • drive: \Documents and Settings\All Users Menu
  5. Click OK to quit the System Configuration utility.
  6. Restart your computer and verify that the problem is resolved.

Method 3: run Microsoft safety scanner

I suggest you to run the Microsoft safety scanner.

The Microsoft Security Scanner is a downloadable security tool for free which allows analysis at the application and helps remove viruses, spyware and other malware. It works with your current antivirus software.

Run a full scan of the computer with the Microsoft Safety Scanner to make sure that the computer is virus-free.

Microsoft safety scanner

Note: The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.

Let us know if you need more assistance. We will be happy to help you.

________________

Thank you best regards &,.

Isha Soni

Tags: Windows

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