We get answerSTOP: c0000221 Unknown Hard Error\SystemRoot\System32\ntdll.dlls

My Dell crashed.   When I try to restart, it will start not (in any mode): can't go in Safe Mode or last mode of work or other.   I managed to get to the blue screen and I saw the following: STOP: c0000221 Unknown Hard Error\SystemRoot\System32\ntdll.dll

I did some research that says I can try to reinstall / Windows XP Recovery and that this could make it work
I have all the original disks.
Can I use the Microsoft XP disk and how can I reinstall without wiping my hard drive (I'm terrified by wiping my hard drive)
The manual of Dell said to insert the Windows XP installation disk and I have the ability to REPAIR, not REINSTALL
Will this work?
Another site indicates that the problem is that the drivers are up to date...  I can't update because the PC is not connected to the internet
Help, please

Hi Niallmcardle,

I suggest you follow steps from Microsoft Knowledge Base article and check if it helps.

A Stop: 0xc000026C or Stop: 0xc0000221 "Unable to load device driver" error occurs when you start Windows XP

http://support.Microsoft.com/kb/315241

I hope this helps.

Tags: Windows

Similar Questions

  • STOP: c0000221 Unknown Hard Error\Systemroot\System32\ntdll.dll

    I have a Dell Vostro 1500 running Windows XP Home edition.  During the Windows boot the system falls down and shows the error in the title above. I replaced and improved hard drive and modules memory live with Dell components and tried to launch the system to start disk.  Same result screen, blue with the unknown hard Error\Systemroot\System32\ntdll.dll STOP: 0000221.  Then new hardware configuration and system bootable drive equals the same result.  Any advice will be appreciated.

    Thank you, everyone, for all the good advice and help. Interestingly, I used a reinstall drive different (one for the same version of Windows XP SP2), and it worked fine. I think this would indicate that the original disk could have been the cause of the problem, but I tried to install the operating system with this drive just to be safe, and it worked. It should be noted that I did no changes to the machine until I tried the new disk, then retried first that I tried to use to reinstall the operating system. This suggests that, regardless of the problem, he don't has not been caused a constant problem.

  • Try to reinstall Windows XP, error: "Stop: c0000221 unknown hard Error\SystemRoot\System32\ntdll.dll".

    Now, I tried to do a clean install of the operating system, and while the machine is to load the required drivers from the operating system cd drive, I get this error message. Any help would be GREATLY appreciated. I'm really stuck!

    Hi FootSoldierAZ,

    ·         Did you do changes on the computer before the show?

    I suggest you read the articles and check mentioned below.

     

    "STOP: C0000221 unknown hard error" or an error message "STOP: C0000221 STATUS_IMAGE_CHECKSUM_MISMATCH".

    http://support.Microsoft.com/kb/314474

    Let us know if that helps.

  • STOP: c0000221 Unknown Hard Error\Systemroot\System32\ntdll.dll mean I lost my hard drive?

    Does this mean I lost my hard drive? Do I need to use the ERD? I don't understand not anywhere with F8 or F10, just the message of the screen and stop.

    You have never actually seen, made an effort to replicate it and never actually solved this problem before, have you?

    Give me instructions on how to apply the resolution alleged in the article:

    To resolve this problem, obtain a new copy of the corrupted file or reinstall Windows XP. If you continue to receive one of the error messages that are described in the "Summary" section after you have reinstalled Windows XP, a hardware problem or network may exist.

    Tip: I don't have XP CD and there is no "Summary" on this page.

    It seems that you come to search Bing and post a link to the first MS KB article that appears.

    Don't you think it might be a bad CD/DVD player, a bad cable CD/DBD or little RAM bad?

    Why not unplug/uncable the CD/DVD drive and then see how things work?

    Of course, we don't know if there's a since the forums MS Answers does not prompt for any information system when a new question is asked, but that's what I would say.

  • What is this means stop: c0000221 unknown hard error\systemroot\system32\ntd77.d77

    I tried to clean install of xp home and that's what he said

    Hello

    You can check this link:
     
    "STOP: C0000221 unknown hard error" or an error message "STOP: C0000221 STATUS_IMAGE_CHECKSUM_MISMATCH".
  • I receive a STOP error message: Error\systemroot\system32\htdll.dll hard c000221 unknown

    When I turn on my Dell Latitude D600, I get a message that begins with

    We apologize for the inconvenience, but Windows did not start successfully...

    then Windows starts, then a quick flash of a blue screen with the error stop listed above, then the dell screen, then her we apologize screen

    AGAIN AND AGAIN AND AGAIN.

    Help!  This can be corrected?

    Hello

    1 did you change on your computer before the problem?

    I suggest that you follow these steps and check if the problem persists.

    Step 1:

    Start your computer in safe mode and check if the problem persists.

    Step 2:

    If your computer starts up fine, I would say that you start your computer in a clean boot State.

    Note: The steps in the article to restart your computer in normal mode.

  • Anyone know what the error windows\system32\urgRLfgh.dll? Or where to go to get a fix?

    error urgRLfgh.dll

    Anyone know what the error windows\system32\urgRLfgh.dll? Or where to go to get a fix?

    Thank you

    Andrea

    Hello

    1. Once you get this error message?

    2. did you of recent changes to the system before the show?

    Please provide more information on the issue to help you best.

    Suggestions for a question on the help forums

    http://support.Microsoft.com/kb/555375

    Meanwhile, I suggest you perform the methods mentioned below and check if it helps.

    Method 1:

    Follow the link below and check if the problem persists in safe mode.

    http://Windows.Microsoft.com/en-us/Windows7/start-your-computer-in-safe-mode

    Method 2: perform a clean boot.

    To perform a clean boot and see if the problem still occurs, follow the steps in the below link.

    http://support.Microsoft.com/kb/929135

    Note: once you are done with the boot, follow step 7 in the link to your computer in normal mode.

    Method 3: perform a virus scan

    I suggest to download the Microsoft security since the link Scanner and performs a search on your system. Check if the problem persists.

    http://www.Microsoft.com/security/scanner/en-us/default.aspx

    Note: Microsoft safety scanner ends ten days after downloading. To re - run a scan with the latest definitions of anti-malware, download and run Microsoft Safety Scanner again.

    Let us know if it helps.

  • Error message at startup [.] ShellClassInfo] LocalizedResourceName=@%SystemRoot%\system32\shell32.dll,-21787

    original title: [.] ShellClassInfo] LocalizedResourceName=@%SystemRoot%\system32\shell32.dll,-21787

    Remember - this is a public forum so never post private information such as numbers of mail or telephone!

    "Ideas: why make this message at startup ' [.] "ShellClassInfo] LocalizedResourceName=@%SystemRoot%\system32\shell32.dll,-21787" how I can remove it?

    • You have problems with programs
    • Error messages
    • Recent changes to your computer
    • What you have already tried to solve the problem

    The greatest gift that anyone can give to someone else's time. So thank you for your.

    Nothing I've tried on this Web site or any other does not prevent the error of dll text block whatever the hell it is.

    MS know no more apparently.

    but they don't

    http://support.Microsoft.com/kb/330132

  • Problem at startup error: [.] ShellClassInfo] LocalizedResourceName=@%Systemroot%system32 shell32.dll - 21787

    Original title: problem when starting

    Hello. Whenever I connect to my laptop, a notebook always appear in the office showing a message-

    [. ShellClassInfo]

    Shell32.dll LocalizedResourceName=@%Systemroot%system32-21787

    What does that mean? I'll do my laptop freeze. I can not even access the Task Manager by pressing Ctrl + Alt + Delete.

    I restart the laptop but the message still appears, and then it will freeze again. I can't use my laptop because it's only 3 - months old.

    Someone can help me. Please, I beg you. Surely, I'd appreciate any help. Thank you.

    Hello

    Thanks for posting your query to the Microsoft forum. I will definitely help you with this.

    This problem may occur if the following conditions are met:

    • A Desktop.ini file exists in one or more of the following folders, where drive is the drive on which Windows is installed:

      • drive: \Documents and Settings\All Users\Menu Menu\Programs\Startup
      • drive: \Documents and Settings\All Users\Menu run\programs
      • drive: \Documents and Settings\All Users Menu

    Method 1: Delete the Desktop.ini file

    1. Start Windows Explorer.
    2. On the Tools menu, click Folder Options, and then click the view tab.
    3. In the area of Advanced settings , click on to disable the Hide extensions for known file types check box and the check box that Hide protected operating system files (if they are not already turned off), and then click OK.
    4. Delete all occurrences of the Desktop.ini file that contains the lines described earlier in the "Symptoms" section of this article. To do:
      • Locate each of the following folders, right-click the Desktop.ini file, (if the file exists in that folder), and then click Open:

        • drive: \Documents and Settings\All Users\Menu Menu\Programs\Startup
        • drive: \Documents and Settings\All Users\Menu run\programs
        • drive: \Documents and Settings\All Users Menu

        where drive is the drive on which Windows is installed.

      • Verify that the file contains the following lines:
        [.ShellClassInfo]
        LocalizedResourceName=@%SystemRoot%\system32\shell32.dll,-21787
        

        If the file contains these lines, right-click the file, click Removeand then click Yes when you are prompted to confirm the deletion.

    5. Restart your computer and verify that the problem is resolved.

    Method 2: Use the (Msconfig.exe) System Configuration utility to disable the startup item

    1. Press Windows + R keyboard a type of execution.
    2. In the Open box, type msconfig, and click OK.
    3. Click the Startup tab.
    4. Clear the check box next to any Office entered into the column of the startup item that are referred to as common startup in the location column and can be found in one of the following locations (as indicated in the command column):
      • drive: \Documents and Settings\All Users\Menu Menu\Programs\Startup
      • drive: \Documents and Settings\All Users\Menu run\programs
      • drive: \Documents and Settings\All Users Menu
    5. Click OK to quit the System Configuration utility.
    6. Restart your computer and verify that the problem is resolved.

    Method 3: run Microsoft safety scanner

    I suggest you to run the Microsoft safety scanner.

    The Microsoft Security Scanner is a downloadable security tool for free which allows analysis at the application and helps remove viruses, spyware and other malware. It works with your current antivirus software.

    Run a full scan of the computer with the Microsoft Safety Scanner to make sure that the computer is virus-free.

    Microsoft safety scanner

    Note: The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.

    Let us know if you need more assistance. We will be happy to help you.

    ________________

    Thank you best regards &,.

    Isha Soni

  • Background Intelligent Transfer Service is listed a @%SystemRoot%\System32\qmgr.dll,-1000

    I am running Windows XP SP3 on a desktop computer. I have a problem with windows update does not, I think the problem is the BITS service.
    In the Services list, Windows Update is listed and put on the market but (BITS) Background Intelligent Transfer Service is listed as ' @% SystemRoot%\System32\qmgr.dll,-1000.»
    I tried to follow the instructions on this link.http://answers.microsoft.com/en-us/windows/forum/windows_xp-windows_update/bits-not-listed-under-services-in-win-xp/9e0a3fe5-e193-4441-b3f4-85df0e9b42aa
    I did a search for qmgr.dll and only found a location C:\WINDOWS\system32.
    Research has not found
    C:WINDOWS\ServicePackFiles\i386
    C:WINDOWS\system32\bits
    I also tried
    Microsoftfixit.wuRNP.13130938846183180.1.1.Run.exe
    Microsoftfixit.wuMATSKBRun.exe
    MicrosofFixit.wu.RNP.12309915728318878.Run.exe
    Don't know why there are three versions?
    I run some antivirus scans and found a problem on a second hard drive. I removed the disk and another scanner so that the C drive is clean. I don't know what caused this, but I don't think it's a virus.
    I think I have my installation disc, so perhaps this is an option to use.
     
    Hope someone can help.
    Thank you

    I am running Windows XP SP3 on a desktop computer. I have a problem with windows update does not, I think the problem is the BITS service.
    In the Services list, Windows Update is listed and put on the market but (BITS) Background Intelligent Transfer Service is listed as ' @% SystemRoot%\System32\qmgr.dll,-1000.»
    I tried to follow the instructions on this link.http://answers.microsoft.com/en-us/windows/forum/windows_xp-windows_update/bits-not-listed-under-services-in-win-xp/9e0a3fe5-e193-4441-b3f4-85df0e9b42aa
    I did a search for qmgr.dll and only found a location C:\WINDOWS\system32.
    Research has not found
    C:WINDOWS\ServicePackFiles\i386
    C:WINDOWS\system32\bits
    I also tried
    Microsoftfixit.wuRNP.13130938846183180.1.1.Run.exe
    Microsoftfixit.wuMATSKBRun.exe
    MicrosofFixit.wu.RNP.12309915728318878.Run.exe
    Don't know why there are three versions?
    I run some antivirus scans and found a problem on a second hard drive. I removed the disk and another scanner so that the C drive is clean. I don't know what caused this, but I don't think it's a virus.
    I think I have my installation disc, so perhaps this is an option to use.
     
    Hope someone can help.
    Thank you

    I think that another procedure also credit Xircal will work for your script, so I copy and paste it here.  This assumes that you have no subfolder named bits in the system32 folder

    Here are the steps to follow if you have qmgr.dll in C:\WINDOWS\system32

    1. Go to C:\WINDOWS\system32, right-click and select new | Folder
    2. Name bits (lower case) If you lose the highlight, click on new folder to select it again and then hit F2. Delete "new folder" and rename it to bits
    3. Open C:\WINDOWS\system32 still once, find qmgr.dll, right-click and choose copy from the menu.
    4. Open C:\WINDOWS\system32\bits and choose Paste. You should see qmgr.dll appear in the bits folder.
    5. Then, go to Start, run , and copy/paste: regsvr32 qmgr.dll and click OK (If you have run on the start menu, hit instead of key Windows + R)
    6. Do the same with this file: regsvr32 qmgrprxy.dll
    7. Restart the PC and then copy / paste this command into the field run:

    %windir%\System32\rundll32.exe setupapi, InstallHinfSection DefaultInstall 132 %windir%\inf\qmgr.inf
  • If you are prompted to insert the Windows installation CD, ignore this and in the dialog at the bottom where it says copy the files, change the path to C:\WINDOWS\system32
  • Restart the PC and then go to the Services and you should be able to see BITS in the list. Open the Services menu, go to start / run, copy and paste services.msc and click OK.
  • In the Background Intelligent Transfer Service BITS or is visible in the list, double-click it, and then click on the Start button. This step is just a test to make sure it works properly.
  • If you get 2 error: cannot find the specified file, click on start, then run again and copy / paste the following command, and then click OK:
    Tracking Add HKLM\SYSTEM\CurrentControlSet\Services\BITS\Parameters /v ServiceDll /t REG_EXPAND_SZ /d %windir%\System32\qmgr.dll
  • Reboot again and try once more to start the PIECES. It should work fine now, but in the unlikely case where it fails again, run the following command, and then press ENTER:
    Reg add HKLM\SYSTEM\CurrentControlSet\Control\BackupRestore\FilesNotToBackup
  • Restart again, and then proceed as follows:
  • Go to this link and install the IE8 November update:
    http://www.Microsoft.com/en-US/Download/details.aspx?ID=41074
  • Finally, go to the Windows Update site and you should be able to download normally.

    Update regarding the step #14

  • The linked TechNet page

    http://TechNet.Microsoft.com/en-us/security/dn481339

    will give you a link for each update of the cumulative months for internet security explore who you must manually download and install before you will not be able to access windows update

    https://TechNet.Microsoft.com/en-us/security/bulletin/MS13-097 is this month December 10

    Select the download that is necessary for your version of Internet Explorer and download and install it and restart your computer before you visit Windows Update to get other updates which will then become accessible, after the prior cumulative IE security update is downloaded and installed MANUALLY and the computer is RESTARTED.

  • What is 'global\systemroot\system32\H8SRTgdnqksgnby.dll '?

    I had a problem pop up a lot in the last two days and it is the following: global\systemroot\system32\H8SRTgdnqksgnby.dll. What I need to know is, what exactly is this and can be removed safely?

    Hello

    Of course it looks like malware me - can you tell what program is to give the pop-up? Do a very thorough job
    a check with these methods as no program can detect and remove all malware. Added easy to
    detect malware is often accompanied by a much harder to detect and remove the payload.

    It can be made repeatedly in Mode safe - F8 tap that you start, however you must also run them
    the Windows when you can.

    Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone. (If Rootkits run UnHackMe)

    Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

    Malwarebytes - free
    http://www.Malwarebytes.org/

    Run the malware removal tool from Microsoft

    Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.

    You should get this tool and its updates via Windows updates - if necessary, you can download it here.

    Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
    (Then run MRT as shown above.)

    Microsoft Malicious - 32-bit removal tool
    http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

    Microsoft Malicious removal tool - 64 bit
    http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=en

    also install Prevx to be sure that it is all gone.

    Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

    Prevx - Home - free - small, fast, exceptional CLOUD protection, working with other security programs. It comes
    a scan only, VERY EFFICIENT, if it finds something to come back here or use Google to see how to remove.
    http://www.prevx.com/   <-->
    http://info.prevx.com/downloadcsi.asp  <-->

    Choice of PCmag editor - Prevx-
    http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

    --------------------------------------------------------

    If necessary here are some free online scanners to help the

    http://www.eset.com/onlinescan/

    http://www.Kaspersky.com/virusscanner

    Other tests free online
    http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1

    --------------------------------------------------------

    Also do to the General corruption of cleaning and repair/replace damaged/missing system files.

    Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup

    Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN

    Enter this at the command prompt - sfc/scannow

    How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
    generates in Windows Vista cbs.log
    http://support.Microsoft.com/kb/928228

    Run checkdisk - schedule it to run at the next startup, then apply OK then restart your way.

    How to run the check disk at startup in Vista
    http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

    -----------------------------------------------------------------------

    If we find Rootkits use this thread and other suggestions. (Run UnHackMe)

    http://social.answers.Microsoft.com/forums/en-us/InternetExplorer/thread/a8f665f0-C793-441A-a5b9-54b7e1e7a5a4/

    I hope this helps.

    Rob - bicycle - Mark Twain said it is good.

  • Intrusive start window - LocalizedResourceName=@%SystemRoot%\system32\shell32.dll,-21787

    On start-up, the first thing to appear is a desktop.ini wndow: [.] ShellClassInfo] LocalizedResourceName=@%SystemRoot%\system32\shell32.dll,-21787. I have to delete every time. It's embarrassing. How can I get rid of him? See you soon!

    I suggest running Microsoft 'FixIt' in the following article:

    http://support.Microsoft.com/kb/330132

  • : Error \Windows\system32\wow64cpu.dll

    When I try to open ANYTHING on my laptop running vista, I get this message

    C:\Windows\system32\wow64cpu.dll is not designed to run on windows or it contains an error try install the program by using the original installation media or contact your system administrator or the provider of software for support.

    OK if I try to reinstall anything that happens that I can't open a .exe file. So, when I try to fix it, I am unable to

    Help, please!

    Hi makeupjunkie,.

    Thanks for the reply to answers.microsoft.com

    Windows Live Media have of these four DLLs associated with them;

    C:\Windows\System32\ntdll.dll
    C:\Windows\System32\wow64.dll
    C:\Windows\System32\wow64win.dll
    C:\Windows\System32\wow64cpu.dll

    Manually register the dependent .dll files of this error and see if that fixes the problem.

    To do this, click on the ORB start / to the command line search / right-click on the command prompt in the programs list / select RUN as ADMINISTRATOR / in the command line type

    Regsvr32 /s ntdll.dll and hit enter / hit and regsvr32 /s wow64.dll then enter. / then hit and regsvr32 /s wow64win.dll seized. / then hit and regsvr32 /s wow64cpu.dll seized.

    Try to open your programs again.

    If this does not work, try the command SFC/scannow from the ORB/start / enter the line of research type SFC/scannow.

    Let us know if there are mistakes that he can't solve.  If it fixes any errors trying to reopen the program.

    In addition, you can get in safemode?  Restart the computer and press F8 as it boots up.  Select safe mode with network.  When you are on a Windows screen, try to open programs.

    Please keep us informed on this issue.

    Thank you

    Debbie
    Microsoft Answers Support Engineer
    Visit our Microsoft answers feedback Forum and let us know what you think.

  • This appears when you start Windows XP: [.] ShellClassInfo] LocalizedResourceName=@%SystemRoot%\system32\shell32.dll,-21787

    It appears at the start of Windows XP:

    [. ShellClassInfo] LocalizedResourceName=@%SystemRoot%\system32\shell32.dll,-21787

    What should I do to fix the problem?

    Found the answer: http://support.microsoft.com/default.aspx?scid=330132

  • get a pop-up message "c:\windows\system32\ms32clod.dll is not a valid windows image.

    I get a pop up message "c:\windows\system32\ms32clod.dll is not a valid windows image" every time I start up windows XP.

    Can anyone suggest a solution please?
    Thank you
    Teabag123
    Hello
    • What were the changes made before the issue started?
    I suggest you return these methods:
    Method 1:
    I suggest you make a system full scan just to be sure.
    Note: The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.
    Method 2:
    a. click Start, click run, type System32.
    b. enter OK
    c. find mcenspc.dll
    d. right-click on the file, then click on Remove.
    e. restart the computer.

Maybe you are looking for

  • Tecra A4: Matsu * a s uj - 831 - cannot access any data CD

    Hello I have a new toshiba tecra a4I have the combo dvd: Matsu * a UJ - 831Sand I have the following in less than 4 months of use problem:Since yesterday I can not access any data cd, audio CD are ok, so on DVD.When I go to my computer and click on t

  • theme reset after system reboot

    I can't seem to get my windows xp theme remaining after a system reboot, or get windows actually restart after selecting "reboot" menu so that maybe that's... Anyway, I don't like on the reboot problem. I want to just that my theme to stay put rather

  • continue to be gfxui does not

    whenever I try to open I get message saying gfxui stopped working im not very has obtained on jargon for computers so in simple terms, can anyone help please. It does not affect anything else in the measure of the im aware.

  • Photosmart Premium C310: Printer stops after the installation of Ecaptain

    After the installation of Ecaptain, I was not able to print on my C310. When I send the page for the priner it reset my printer (asif you turned it off and back on again) my scaner works very well. I do every thing wireless & it worked fine until I i

  • Venue 11 7140 pro micro HDMI does not work after upgrade windows 10

    Has anyone tried connect a HDMI microphone on their place of dell 11 7140 pro after windows 10 upgrade? Mine does not work after the upgrade, but the HDMI from the dock works.