Problem connecting creative cloud - has repeatedly asked for the date of birth

Similar Questions

• I would like to get the list of all devices on which my creative cloud has been activated for the last six months or a year

  I would like to get the list of all devices on which my creative cloud has been activated for the last six months or a year

  I do not think that information... Adobe titles represent the only link I know following your accounts, but not where the programs are installed

  https://Accounts.adobe.com/ , then click on Plans & products above to find a list of your programs and your serial numbers

• My purchase is that creative cloud is a ° 16034007400 at the date of renewal, there was problems with the credit card, but the tax has been paid in January. So far I can't use the program or any of its components without Adobe me any explanation on why I

  My the purchase is Creative Cloud is a ° 16034007400 at the date of renewal there are problems with the credit card, but the deposit was paid to January. Up to now I can not use the program or one of its components without Adobe me any explanation on why I can not use.
  Why not allow Use Adobe Creative Cloud?

  : Contact support from adobe for hourly pst by clicking here and, when available, click on "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html

• Creative cloud continues to ask for licenses

  I pay for more creative cloud. I had changed my credit card and two payments are released for may and June but I still received a cancellation notice the next day. Always ask me to buy a subscription and won't allow me to use a 7 day trial. I need my services I pay for the back.

  Hi Danyellev48156381,

  I see that you have a subscription active creative under the enamel even cloud as with forums.

  Payments were also received.

  For the trial please refer:

  https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html

  Hope this helps!

• My creative cloud has been slain in "the update installation" 5% for days now "

  I have a macbook and the creative cloud installed, and he's been stuck in "The Update Installation" 5% for several days now.

  This is what it looks like, I don't know what to do because he said I can't same Unistall it.

  Help, please.

  Hello

  Please try the following steps to resolve this problem.

  (MAC)

  (1) close adobe all processes in the activity monitor (cloud Creative), synchronization of the base, CC, ccx, services for the desktop application adobe, adobe office, CIB Adobe updater AAM Broker service

  2) navigate to the following locations and assign all permissions to the adobe folders to the current user. To navigate, click on go in the bar on then click goto... type/library/application support of / and then click OK.

  (3) to assign the authorization right click on adobe folder and click on Get info... A window will open. Then click on the lock symbol to allow editing. Then click on sign + to add your user name. Then change read only to read and write. Then click gear icon on the bottom and click on apply to the elements included and click ok... Go to the next step then.

  3) navigate to the location following support/adobe application and rename in oobe to oobe.old and aamupdator.old aamupdator.

  (4) place you ~/Library/application support/adobe/oobe and rename in oobe to oobe.old and aamupdator.old aamupdator.

  Cloud creative library and remove 5 open application).

  (6) open utility library of the application itself and delete Adobe application manager and creative cloud

  (7) install creative cloud from link according to https://creative.adobe.com/products/creative-cloud

  (8) launch cc app and it should work properly

• When I try to download Creative Cloud App it asks for my password?  But nothing works :(  Help!

  I just got a new iMac and I am trying to download Photoshop.  I paid my subscription and Creative Cloud App Setup shows on my desktop, but whenever I try to open it to upload everything that he asks me my password before it can make changes.  I tried every password I ever had and none of them work! He drives me crazy.  Help, please!

  It is without doubt the prompt from your computer and you are prompted for your computer, not an adobe, password.

• Lightroom (Cloud version) keeps asking for the serial number. [was: HELP!]

  I bought the plan of creative photography cloud. I downloaded creative cloud and tried to start using lightroom, but it keeps asking for a serial number and I don't have that I bought it online and it let me use lightroom help!

  Ask the serial number http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  If Yes

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• I can't work with creative cloud of my office for the 2015 version

  Hello

  Since Creative Cloud 2015, I can't work with creative cloud of my office more.

  When I use the right click, I don't have the option of creative cloud I had before the 2015 version:

  https://helpx.Adobe.com/creative-cloud/help/collaboration/_jcr_content/main-PARS/multi_col umn/col-50-50-c2/image.img.png...

  I have not either Green icons.

  I stille can share files with my browser: https://helpx.adobe.com/creative-cloud/help/collaboration/_jcr_content/main-pars/multi_col umn/col-50-50-c1/image.img.png/collaborate-website.png

  How can I fixed it?

  Thank you

  Joel,

  Sorry, my instructions missed an important point: Please make sure that you open an administrator command prompt. I've updated the steps with the change of "BOLD":

  1. open a command prompt. (In Start menu, find 'cmd', then right click and choose 'Run as administrator').

  2. enter these two lines at the command prompt (copy and paste to make sure they're right):

  "C:\Program Files (x 86) \Adobe\Adobe creative Cloud\CoreSyncExtension\customhook\CoreSyncCustomHook.exe" - installation - component = CoreSyncExtension

  "C:\Program Files (x 86) \Adobe\Adobe creative Cloud\CoreSyncExtension\customhook\CoreSyncCustomHook.exe" - installation - component = CoreSync

  Who help me?

  Kind regards

  Ben

• Bar menus creative Cloud now always ask for Proxy authentication

  Why this menu keep bugging me to type in my proxy authentication? I type in and then it asks me for it again. I am told that I must submit some exceptions to my firewall team but I what this stop until these exceptions are made. Can someone help with this problem?

  Hello

  You can add exceptions and open a few ports but which sometimes does not work, you can consult the list below:

  ccmdl.Adobe.com:80

  swupmf.Adobe.com:80

  swupdl.Adobe.com:80

  https://na1mbls.licenses.Adobe.com

  https://IMS-NA1.adobelogin.com

  https://adobeid-NA1.Services.Adobe.com

  https://na1r.Services.Adobe.com

  http://activate.Adobe.com

  https://activate.Adobe.com

  http://Adobe.activate.com

  https://Adobe.activate.com

  ccmdls.Adobe.com:443

  IMS - na1.adobelogin.com:443

  na1r.Services.Adobe.com:443

  prod-rel-ffc - ccm.oobesaas.adobe.com:443

  LM.licenses.adobe.com:443

  www-DU1.adobe.com

  Kind regards

  Sheena

• "Adobe Creative Cloud has stopped working" (repeated preventing crash installs)

  I spent a few days trying to correct an error "Creative Cloud Desktop has stopped working". This happens regularly, without apparently being asked by what anyone. I uninstalled it, rebooted, run the creative cloud cleaner several times, but the error pops up again.

  I had to buy the full range of CC, but it is impossible to install the apps I need because of the Cloud Desktop designer crashing this way during installation. I managed to install a smaller application than I need (SpeedGrade CC) as test - simply, I suppose, because it was small enough to install before the error occurred.

  I am running Windows 8.1 (64-bit) and that you have disabled my firewall and anti-virus for these procedures.

  The error code is always the same:

  Problem event name:

  BEX

  Name of the application:	Service.exe Office Adobe
  Version of the application:	3.8.0.310
  Timestamp of the application:	57bdbb06
  Fault Module name:	Service.exe Office Adobe
  Fault Module version:	3.8.0.310
  Fault Module Timestamp:	57bdbb06
  Exception offset:	00174c 21
  Exception code:	c0000409
  Data of the exception:	00000007
  OS version:	6.3.9600.2.0.0.768.101
  Locale ID:	2057
  Additional information 1:	7f45
  Additional information 2:	7f45ff7f22e1a7dd7f661c70d704f6e6
  Additional information 3:	4 c 61
  Additional information 4:	4c61b65ba62fa4893a5a1aee3e302f6b

  The Setup log (for InDesign, for example), registers only one mistake:

  [ERROR] |  | OOBE. OF |  |  |  | 6316 | ASU has quit unexpectedly.

  It is important that I get this resolved as soon as possible.

  Thank you.

  I'm just that here, because I would have been happy information myself, so...

  After a day or two with the help of Adobe, an excellent colleague among personnel did the trick: all the things you can expect by uninstalls and CC Cleaner, but also delete every single folder named "adobe", and there are many of them. Then another own final check, reboot and reinstall. This corrected the situation, finally.

  As a long term user (since the days of Macromedia Flash 4, etc.) there was something stacked up there which was causing the gradual expansion of the use of the memory of Adobe desktop Services and a full smoothing data Adobe was the only way to go.

• Downloading cloud to adobe, I get an error that I don't have connection internet yet I am connected. This has been ongoing for almost a week. It comes at a time when it comes, bringing the interface for download of adobe products. Help, please.

  What should I do?

  Help, please...

  Hi Ayura,

  Please check the help below document:

  Update connection creative cloud

  You can also view the nets below where this issue has been addressed:

  Re: How do I resolve the error "No Internet Connection"

  CreativeCloud Manager cannot connect to Internet

  Internet connection with creative cloud problem

  Kind regards

  Sheena

• I ask for the annual subscription, cancellation of a monthly payment of creative photography cloud adobe.

  I ask for the annual subscription, cancellation of a monthly payment of creative photography cloud adobe.

  Cancel your membership Adobe Creative Cloud

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If he continues to not try to use a different browser.

  https://helpx.Adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-memb ership_stillNeedHelp

• My creative cloud has expired and I can't for the life of me find a way to renew. the Adobe site sucks!

  My creative cloud has expired and I can't for the life of me find a way to renew. the Adobe site sucks!

  Please refer to: FAQ: how to renew or restart my membership?

• Dear Adobe. Creative cloud has different applications. Some try to versions and others may be installed. My question: the apps that said installation, for the bridge of eksampel, is that included my creative claud account?

  Dear Adobe. Creative cloud has different applications. Some try to versions and others may be installed. My question: the apps that said installation, for the bridge of eksampel, is that included my creative claud account?

  Hi Tomas.

  If you have creatively Cloud Complete/All Apps, you should have the complete list of available desktop applications.

  If some show buy or try or judgment, please see this link:

  https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html

  Guinot

• Hello, I have problems with Creative Cloud Packager. I bought this product yesterday and since then I can not download completely all components. 59% or 65% of the download I get the message: "connect to the internet and try again." I am connected to Inte

  Hello, I have problems with Creative Cloud Packager. I bought this product yesterday and since then I can not download completely all components. 59% or 65% of the download I get the message: "connect to the internet and try again." I am connected to the internet through Ethernet, I checked my connections through various steps recommended buy Adobe to see if my connection is correct and he is!, so why I can't complete the download process. I feel frustrated because I have clients awaiting results of my work that I can do right now. I have read all the information on the Adobe pages but nothing shows that can help solve my problem also the way things are described sometimes seem complicated and exotic as; not everything I understand particularly when it comes to some technical descriptions or abbreviations. I would be grateful someone help and advice on this topic. Thank you Nina

  Hi Nina,

  This link might help: cloud creative activation and troubleshooting of sign-in

  Kind regards

  Sheena