Problem connecting via Windows Remote Assistant

I have a problem connecting to my PC mother via Windows remote assistant. I checked the setting and services run. I get the following error:

Your computer seems to be configured correctly, but the device or resource (2001:0:5ef5:79fb:2064:2fdb:cd40:5854) does not
Your computer seems to be configured correctly, but the device or resource (2001:0:5ef5:79fb:2064:2fdb:cd40:5854) does not
Detected
Contact your network administrator or ISP (ISP) Completed
Could not establish a Remote Assistance connection

Could not establish a Remote Assistance connection Detected
There is no problems detected on this computer Completed
Problems found Details of detection
6 Your computer seems to be configured correctly, but the device or resource (2001:0:5ef5:79fb:2064:2fdb:cd40:5854) does not Detected
Contact your network administrator or ISP (ISP) Completed
Windows cannot communicate with the device or resource (2001:0:5ef5:79fb:2064:2fdb:cd40:5854). The computer or the service that you want to achieve may be temporarily unavailable. If the device or resource is nearby and you have access, make sure that it is turned on and connected to the network.
6 Could not establish a Remote Assistance connection Detected
There is no problems detected on this computer Completed
There could be a problem on the computer that you are trying to connect to. If the person you help running Windows 7, ask them to click Troubleshooting in the Remote Assistance program. If they run older versions of Windows, you can ask them to use the Internet connectivity evaluation tool from the Microsoft Web site.
Details of detection

Diagnostic information (Teredo)
Details on the diagnosis of Teredo:

 
Settings for Teredo
---------------------------------------------
Type: customer
Server name: teredo.ipv6.microsoft.com.
Client refresh interval: 30 seconds
Client port: not specified
State: qualified
Type of customer: teredo client
Network: unmanaged
NAT: restricted
Special behavior NAT: UPNP: no PortPreserving: Yes
Local mapping: 192.168.1.7:57043
External NAT mapping: 69.248.92.196:57043

Diagnostic information (Teredo)
Details on the diagnosis of Teredo:
 
Settings for Teredo
---------------------------------------------
Type: customer
Server name: teredo.ipv6.microsoft.com.
Client refresh interval: 30 seconds
Client port: not specified
State: qualified
Type of customer: teredo client
Network: unmanaged
NAT: restricted
Special behavior NAT: UPNP: no PortPreserving: Yes
Local mapping: 192.168.1.7:57043
External NAT mapping: 69.248.92.196:57043

Network Diagnostics log
Name of the file: 398A911D-DDA8-41E3-9FF3-4E36B200143B. Diagnose.Admin.0.etl

Other newspapers and Network Configuration
Name of the file: NetworkConfiguration.cab
Computer name: USER-PC
Version of Windows: 6.1
Architecture: AMD64
Time: Friday, May 16, 2014 14:31:02
Publisher details
Detecting network connectivity problems.
Package version: 1.0
Publisher: Microsoft Windows

Keep in mind that if the person seeking assistance uses a router (instead of connecting directly to the modem), then you will need to redirect port configuration.  The request when she sends uses the IP address of his computer, but that the IP is not always accessible to the public.  For example, IP address of my PC is 192.168.0.4 (the 4th computer on my network at the present time), and this address cannot be used to connect to my PC.  You know my public IP address, so, I need the configuration of port forwarding to direct your incoming connection to my public address during my internal IP address (called traversal NAT, or network address translation).

There is a reason, I generally recommend free tools that use HTTP transport instead, like Team Viewer app free (for personal use).

Tags: Windows

Similar Questions

  • "Wrong password" Bug Windows remote assistance?

    Hi all
    The days pass I have a weird problem with my Windows Remote Assistance.
    It was working properly a few months back until today. Here's the problem;

    (1) my friend request assistance through WLM (Windows Live Messenger).
    (2) I accept.
    (3) he is entered in the "password" as remote assistance usually asked.
    (4) he PM me the password on my msn.
    (5) the program without error Windows Remote Assistance will now pop up on my side and will ask you for the password.

    Here's the rub... I typed the correct password in the talk of what my friend, but still Windows Remote Assistance keeps rejecting the password as if the password is wrong.

    And NO, I couldn't, due to lack of hitting and no., case sensitivity is not the password, password is as easy as '12345 '.

    I'm always rejected by my other friends for bad password as well.

    So please, help me out here.
    Thank you.

    ----------------------
    PC Specs
    ----------------------
    Operating systems: Windows Vista Business (OEM) SP2
    System type: 32-bit
    (Vivid RAM) memory: 4.00 GB
    Processor: Inter Core 2 Duo E8500 - 3.16GHz & 3.17 GHz
    GFX card: Nvidia GeForce 9800 GT
    DirectX version: 10
    ----------------------

    Sorry man, I'm stumped too :(

    Until you find a resolution, may I suggest that you use something like TeamViewer!
    http://www.TeamViewer.com/index.aspx

  • How can I get the Easy Connect feature in Windows Remote Assistance to work?

    I am using the Easy Connect feature in Windows Remote Assistance and he tells me that he 'could not connect on the peer-to-peer network. Both computers are running Windows 7, but I don't even get the chance to say even the computer that I want to. I'm not on a corporate network and the Easy Connect function works fine on three other computers on my home network, including two run Home Premium and other professionals, so it may not be a problem with my router. My computer works professional. I tried to use it on wireless and wired. My computer, as well as others, I tried it on, use Microsoft Security Essentials and Windows Firewall. Among the computers on which I tried it as well as mine works µTorrent. All computers run Fomine NetSent GUI. Two of the other computers I've tried on and my own running LogMeIn. I checked the Remote Assistance settings on my computer and it is allowed. I don't know what else might be able to do this!

    Hello

    Please follow the given Thread:

    http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-networking/neither-easy-connect-nor-remote-assistance-work/5ee1feac-05c7-4101-8347-102e94b9a06f

  • Full Windows in Vista Windows remote assistance

    Hi all!

    I need to help my friend with a few problems with his computer using Assistance remote Windows. I have Windows Vista Ultimate and it has Windows Vista Home Premium. Is it possible for me to help him, as I read elsewhere on the internet that I can't in another forum.

    And is it safe to use Windows Remote Assistance to help my friend or if she is NOT recommended?

    Any help is very appreciated!

    Thank you!

    Computeristic :)

    Hi Computeristic,

     
    Try these steps and check the result.
    Step 1: Check the date limit for an invitation on the computer that you want someone to log in and check the result
    a. open system by clicking the Start button, clicking Control Panel, clicking system and Maintenance, and then click System.
    b. click Remote settings.  If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.
    c. Select connections to allow Assistance remotely to this computer check box.
    d. click Advanced and then auctions, select time in both lists.
     
    Step 2: Check if the Windows Remote Assistance to communicate through a firewall on both computers
    a. see Allow Windows to communicate through a firewall Remote Assistance
    b. correct settings and check the result.
     
     
    Visit our Microsoft answers feedback Forum and let us know what you think.
  • Change user, Windows Remote Assistance

    Far too long, but for a long time it is not enough for our computer has suddenly lost the "Change user" button in the start menu of Windows Vista PC (Pavilion Slimline), our family edition. I tried to find out what causes this malfunction, and then it brings up something "Windows Remote Assistance. Then I typed in that and my computer said that it allows emails to HP and the help to friends, instant messaging and more through windows. Well my mother had put in place an e-mail (not through these guys and yahoo) on ourcomputer.

    Can you help me get it back?

    Restore point:

    http://www.howtogeek.com/HOWTO/Windows-Vista/using-Windows-Vista-system-restore/

    Do Safe Mode system restore, if it is impossible to do in Normal Mode.

    Try typing F8 at startup and in the list of Boot selections, select Mode safe using ARROW top to go there > and then press ENTER.

    Try a restore of the system once, to choose a Restore Point prior to your problem...

    Click Start > programs > Accessories > system tools > system restore > choose another time > next > etc.

    http://www.windowsvistauserguide.com/system_restore.htm

    Read the above for a very good graph shows how backward more than 5 days in the System Restore Points by checking the correct box.

    See you soon.

    Mick Murphy - Microsoft partner

  • What are the port to windows remote assistance settings?

    UVerse just installed a new cable box and now my remote assistant does not work.  I called Uverse and open ports, they need the port for him to work settings.

    Hi John,.

    Please go to the Microsoft Community Forums.
     
    I suggest you to refer to the links and check if it helps:
    Help someone with a computer using the Assistance problem Windows remote
     
    Windows remote assistance: frequently asked questions
     
    For additional assistance, please post the query in the link below:
     
    Thank you.
  • VMware Fusion supports by using windows remote assistance?

    VMware Fusion supports by using windows remote assistance? If so, some can give me how to proceed. I can't make it work in fusion. I have to stop and start Vista in bootcamp for windows remote assistance work. Thanks in advance for your answer.

    OK, so I installed Vista 64 bit Windows in a virtual machine.

    It loaded up, went ' start > Help and Support > Windows Remote Assistance'

    The guest came, I asked save the invitation to a file.

    Has taken this copied file there to my computer mac desktop, then on my XP VM.

    Double clicked on it from XP (and two virtual machines)

    It connected and starts fine, succeeded in part of the screen and the lot.

    The only things I've done in the machine was Vista disable UAC and the firewall.

    My bet is that it is the firewall.  Could be UAC, but I have just disabled to avoid boredom of ' are you sure you clicked right on what you clicked just?  REALLY REALLY sure? "

    =)

  • Problems connecting to the remote host via FTP from DreamWeaver

    I have problems to connect to my remote host in DreamWeaver.  I can connect via the Client File Zilla and was able to connect until my hard drive crashed.  Now w/new drive, I get an error msg. I tried to create a new site, which connets when I test the connection, but when I go to view the files, a dialog box appears saying "(cannont get info dossier distant, accès refusé, etc) I tried selecting the different settings and combines following parameters: use firewall, secure ftp, ftp passive mode." Don't know what else to try at this point. I have WIN XP, Adobe Creative Suite CS3.  I'd appreciate any help, thanks!

    OK - it's good. I noticed that your host directory contains only the character ' / ' and that could be the source of your problems.  What happens if you remove that, just leave this field blank?

  • I have problems connecting to the remote desktop on Windows Server 2008.

    I have many positions of work XP trying to connect to our servers to Server 2008 Remote Desktop, but get the message, "because of a security error, the client could not connect to the remote computer".

    When I check the version of remote desktop it uses, it is 5.2.3790 in program Files\Remote Desktop

    Now, if I go to Windows\System32, I find mstsc.exe and can connect to the same server perfectly.  But if I go to save the connection, RD is up to version 5.2.

    How can I remove the old version and just use the newest one?

    Thank you.

    Original title: a different version of the remote desktop

    Hi msenior,

    Thanks for posting your query in the Microsoft Community.

    Method-

    I would have you post your query in the TechNet Forums because it caters to an audience of it professionals.

    Your query will be better addressed there.

    Check out the link-

    http://social.technet.Microsoft.com/forums/en-us/category/WindowsServer

    We know if you need help. We will be happy to help you.

    Thank you.

  • Windows remote assistance

    OK I'm helping a friend with remote assistance when he asks me, how do invite you using your confidence, it gives me only three options, but I can choose only two of the three, save as a file or use easy connect Britih, I can not select use e-mail to send an invitation, because it is shaded on please help how can I send someone an email. I have windows 7 64 bit

    For any question on Windows 7:

    http://social.answers.Microsoft.com/forums/en-us/category/Windows7

    Link above is Windows 7 Forum for questions on Windows 7.

    Windows 7 questions should be directed to the it.

    You are in the Vista Forums.

    See you soon.

    Mick Murphy - Microsoft partner

  • Problem connecting to Windows Error Reporting Service

    Some reports may not be uploaded to the "Windows Error Reporting Service". Please try again later.

    How much later?

    Hi Bob,

    Welcome to the Microsoft community.

    According to the application, you experience problems connecting to the Windows Error Reporting Service.

    To help solve your problem better, could you give us the following information?

    1. Since when are you facing this problem?
    2. Do you receive an error message when you connect to the Windows Error Reporting Service?

    Method 1: check if Windows Error Reporting Service is started or not.

    1. click on start

    2. in the start search box, type Services

    3. click right on - RUN as ADMINISTRATOR

    Check if the below mentioned services has mentioned State and type start.

    Windows Error Reporting Service started Automatic\Manual.

    Also check the dependency services that are required for Windows Error Reporting Service to run.

    To verify that double-click the service, and click the Dependencies tab.

    Method 2: I suggest you run the checker system (SFC) analysis files and check if it helps.

    See the Microsoft support Article to start the scanning of the SFC.

    Use the System File Checker tool to repair missing or corrupted system files

    http://support.Microsoft.com/kb/929833/en-us

    Method 3: use the cleanup utility disk and check if it helps.

    See the Microsoft Help Article on how to perform a disk cleanup.

    http://Windows.Microsoft.com/en-us/Windows/delete-files-using-disk-cleanup#delete-files-using-disk-cleanup=Windows-7

    For any future reference.

    https://TechNet.Microsoft.com/en-us/library/bb490841.aspx

    Try these steps and let us know the results for assistance.

    Thank you

  • problems connecting to Windows mail

    Just received a wireless, Internet connection is fine.  Unable to connect to Windows mail - error message - failed to connect to the server. Account: ' pop - server.neo.rr.com', server: ' pop - server.neo.rr.com', Protocol: POP3, Port: 110, secure (SSL): no, Socket error: 10060, error number: 0x800CCC0E

    Hi Becky,

    For you help I would be grateful if you could answer the following question:

    What operating system is installed on the computer?

    This could be due to the problem of Windows Mail settings; I suggest you to check incoming and outgoing, settings

    Method 1:

    Solve problems with Windows Mail

    http://Windows.Microsoft.com/en-in/Windows-Vista/troubleshoot-problems-with-Windows-Mail

    Working with Windows Mail in Windows Vista

    http://Windows.Microsoft.com/en-in/Windows-Vista/working-with-Windows-Mail

    Method 2: Temporary deactivation of the antivirus/firewall software and

    Enable or disable Windows Firewall

    http://Windows.Microsoft.com/en-in/Windows-Vista/turn-Windows-Firewall-on-or-off

    Important note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.

    Check out the link;

    Windows Mail and Windows Live Mail error codes

    http://support.Microsoft.com/kb/942495

    If you need help with Windows, please do not hesitate to post. We will be happy to help you.

  • Problem connecting to windows live messenger

    Hi can someone help me out here...

    I get the error Code: 8e5e0158 when you try to connect to Windows Live Messenger.

    Is there a solution for this?

    Hi can someone help me out here...

    I get the error Code: 8e5e0158 when you try to connect to Windows Live Messenger.

    Is there a solution for this?

    Please repost in Windows Live Solution Center, son of messenger section:
    http://windowslivehelp.com/forums.aspx?ProductID=2 . for the benefits of others looking for answers, please mark as answer suggestion if it solves your problem.

  • link to Windows remote assistance opens internet explore

    I sent a link help remote Windows of my computer Win 8 my Win 7i 64 Ultimate computer.  The email said double-click the attached file to start remote assistance.  When I do it opens Internet Explorer and displays an xml string instead of to do anything

    and so on, I left the rest because I'm not sure what is sensitive information.

    How to open remote assistance.  I tried open with but could not find a program to open,

    Thank you

    Chas

    Hello

    The question you posted would be better suited in the TechNet Forums. I would recommend posting your query in the TechNet Forums.
     
    TechNet Forum
    http://social.technet.Microsoft.com/search/en-us/Windows?query=Internet%20explorer%20xml&refinement=1002&beta=0&AC=5

    Hope this information is useful.

  • Problem connecting to the remote site

    I created a FTP user on the remote server that works perfectly fine, when I click on test connection. Now, when I click on the remote view or download a file, or connect to the remote server I get this message-"Waiting for server" then I get this error message "connection to the remote host is lost. "Click the button connect to reconnect." I disabled my firewall too. This has been driving me crazy for a long time. Any source of help would be a great help.
    Thanks in advance.

    I had finally found the solution. My internet access point was behind the residential gateway, who created an internet cache (something like). I had to install cygwin which solved the problem. Just had to follow the simple rules to install and you have the problem solved. In any case, I would like to thank all those who had given their suggetions.
    Thanks again.

Maybe you are looking for

  • Search application restore in Time Machine is empty

    I was looking for in Time Machine to restore an earlier version of Pages, but when I opened the time Machine in the Applications section is empty. Other files (Documents, downloads) watch the content, but only applications have nothing to show. What

  • R40 installation of XP - CD and Lenovo online?

    Hello I think to install my R40 from scratch, using Windows XP Prof SP3 CD and stuff provided by Lenovo in their support pages. Is it a wink or is this a problem? Alternatively, I could use the recover ' factory', but how the windows administrator pa

  • Not entirely optimized Explorer window

    Hi all Recently, I have a problem with my Windows Explorer. When I try to click MAXIMIZE, Windows Explorer does not maximize to the full screen. It is 1-2inches from the top of the screen area not maximize coverage. Does anyone have a solution for me

  • Helmet appear not on the playback devices.

    Hi, I understand so many people had this problem, but I could still not solved the problem even after looking through all of the above. Basically, when my headphones or earphones are connected, it does not appear in devices playback, even after that

  • XP to win 7 xp connection

    Existing LAN using Windows XP computers.  The most recent computer is Windows 7 Pro with virtual XP module.  I have a laptop windows 7.  I can connect to my local network easily even if other computers using Windows XP Professional.  But, I can not c