Problem - HP 8500 has HP computer scanning

Similar Questions

• OfficeJet Officejet Pro 8500 has more eAiO Scan to computer scans only part of the Document

  I am trying to scan my Officejet Officejet Pro 8500 has more eAiO scan to my iMac (Mac OS X 10.6.8).) IT scans only part of the document is scanned. However, when I copy it, the entire document is printed. I was looking for, if I could change this on the officet, or the system of preferences on my mac, but couldn't find anything on the 8500. On mac, I could change something, but it was only the scans on insiders from my computer.

  Scanning directly from the Officejet comes in very handy when the digitization of books, with one hand, I have to push it and the iMac is not in reach of the officejet...

  Otherwise, I am very satisfied with the printer and everything works fine...

  Thanks for any help.

  iMac (Mac OS X 10.6.8)

  Hello

  I hope you feel better now!

  Please specify the exect option that you use to scan from the control panel of the device.

  What exect icon are you clicking after selecting the scam?

  If it is computer, try to update the latest version of the driver and check if the Scan shortcuts Manager do not appear:

  Click the Apple icon, then software updated. Be sure to select any update HP available.

  If you don't see the specific option yet, you will need to delete all HP software installed completely and install the latest version:

  * Please note that the following steps will delete all HP software installed.

  1. click on menu go (click the desktop, then watch the menu in the bar at the top of the page)
  2. Select Applications
  3 select the Hewlett-Packard folder
  4. double-click on uninstall HP application
  5 follow the uninstall to prompt to select a device to uninstall
  6. press and hold Ctrl + Alt + Cmd keys on the keyboard at the same time as you click on uninstall
  7 approve any prompt to uninstall all HP software.

  Download and install the latest driver below:

  http://FTP.HP.com/pub/softlib/software11/COL34340/MP-85024-2/OJ_AIO_08_8500_A910_Net_Full_Mac_WW_74.dmg

  Finally, update the latest driver by clicking the Apple icon, then software updated.

  If you use another method of scan, please specify which option you use.

  Kind regards

  Shlomi

• OfficeJet Pro 8500 has more: document scanning

  Several pages to the computer and save it as a file, but now he won't, until Apple upgrades my Officejet Pro 8500 has more opportunity to scan the whole of a scan of the page at a time.

  How to scan a document of several pages under the name of a file?

  Hi @Pinnacleport,

  I read your post and to see that since the upgrade to El Capitan, you are no longer able to scan several copies of a file. I will do my best to help you with this problem. If this helps you to find a solution, please click on the button "Accept as Solution" down below in this message. If you want to say thanks for my effort to help, click on the 'Thumbs Up' to give me a Kudos.

  I checked the site and the drivers are installed by the Mac drivers preinstalled. HP printers - installing a printer driver Mac using Apple Software Update.

  Check the name of the driver that is installed by the printer. Make sure that it shows just the name of the printer.
  Click on the Apple menu, click System Preferences. Click on Printers & Scanners, highlight the name of the printer on the left side and right side of the screen it should show the name of the printer. (Officejet Pro 8500 has more)
  
  If the full name of the printer is not correctly, delete and add the printer name back from the list. Click on the sign - to remove the driver and then click on the + sign to add the driver might have to drop-down list to select the name of the printer to add a click.

  

  

  What application are you using to scan with?

  The only way you can save several pages in a single file is in PDF format. JPEG and other formats will save multiple documents as separate pages. In the printing and scanning window, select PDF and check combine in one document below.

  I hope this helps. If there is anything else I can help you, let me know. Thank you.

• HP Officejet Pro 8500 has more freeze scans

  After the digitization of several documents by using HP scan software on computer, the printer stops.   To start again, you must turn off the computer - wait a few minutes to make the message "turn", then wait several more minutes for the printer to clean the print head and check the printer.    Then you can scan more than a few documents, and then the process is repeated.   I tried the doctor PC Scan - tried to find answers on the blogs.

  Hello Myrna123,

  Please try the below mentioned steps...

  1. When the printer, unplug the power cord and all other cables from the back of the printer.
  2. Also unplug the power cord from socket / surge protector / power strip.
  3. Wait 30 seconds.
  4. Plug the power cord directly into a wall socket, and then to the printer (the printer should turn on automatically).
  5. Now, try to scan.

  Kind regards
  Jabzi
  
  Help the community by marking this post.
  Your question has been answered? Mark it as a accepted Solution!
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  I work for HP

• print head problem Officejet 8500 has

  Hello

  I just replaced all my ink cartridges, and still it tells me that there is a printhead problem; the message says to replace the printhead to resume printing.

  Didn't I do it when I changed the ink cartridges?  Visual instructions on the printer seems to show a slightly different model of what I, and the print head seems to be separate.  It does not have to be the case in my model.  Anyway, the instructions also say press the button 'change print head' in the main menu, I can not even to the main menu but it is stuck on the message "print head problem".

  I'd appreciate some advice on how to proceed!

  Thanks in advance!

  

  This picture help?

• OfficeJet Pro 8500 has MAC OS10.7 any computer not detected in scan only mode

  From 23/10/2013, my HP Officejet Pro 8500 has in scan mode indicates "No computer detected" but print wireless without difficulty. I use a Mac Mini with OS10.7. The scan worked fine a few weeks ago. I suspect that the recent updates to Mac or HP caused this problem. All solutions?

  Hi barneyw,

  I want to help you with your problem of scanning. Follow the steps described in this document for a "no computer detected" Error Message is displayed during the scan.

  Let me know if this helped and feel free to contact me if you need further assistance.

  Thank you

• HP Officejet Pro 8500 has Plus: HP Officejet Pro 8500 a cannot scan more on the purchase of Mac

  I have not had any problems using the printer or scanner on the HP Officejet Pro 8500 has more when I had my old laptop to Windows 7. There was some HP software installed from a CD that allowed me to open the HP application and adjust the settings for scans, save multiple scans in a single PDF etc...

  Since switching to a new Mac OSX desktop computer, I can't install it whatever that either the old CD from my Mac has no CD/DVD drive. The only application of HP on my Mac is now HP ePrint, and which does not seem to offer something to scan with.

  The other option that have left me is to connect the Mac to the printer by USB, then choose:

  Scan > computer > iMac > save in Jpeg.

  But I get the following error message:

  "Connection error".

  The connection to the computer is down or HP scanning application cannot detect the OCR software. Check the computer for more details".

  What do I need to install, or the difficulty to get the scanner to work on my Mac please?

  Hi Karlos444,

  Unplug the printer and reset the printing system:

• The network file scanned Documents (PDF or JPG) = 0 (OfficeJet Pro 8500 has 910 bytes

  I have OfficeJet Pro 8500 910 has connected to the wired network with domain

  I created a shared network folder with read access to my computer (operating system windows 8 Pro X 64) through IP address of printer

  http://10.181.XX.xxx

  The shared folder has appeared on the screen officeJet and test with success, when I wear analysis on the officejet, the digitized file appeared on the network folder but with of size 0 bytes and does not open even it is pdf or jpg

  I have same door on the other computer is windows 7 PRo X 64 spouse for the same field and scanned documents open succefuly.

  Help, please

  My problem was solved by updating the HP 8500 has the latest firmware

  Thanks for trying to help me

• HP Officejet Pro 8500 has: WIFI connection to printer after moving from a computer in another city

  I recently moved from Nevada to California with my printer.  I can't go to the printer.  The wireless light is lite. The printer has worked with this computer I Nevada. Promp in window says "printer is unable to connect to the server.

  "You can connect to the server through a proxy server" what is a proxy server address

  Hi @Raggetty ,

  I understand that you are having problems with the printer via the wireless network. I will definitely do my best to help you.

  Since you have moved, you must install the printer on the network.

  If you haven't already done so, restore the default settings of the network printer. Go to configuration, network, restore default network.

  Then set up the printer on the network again.

  Follow this document:

  Configure the printer to a wired network or wireless for the HP Officejet Pro 8500 has e-all-in-One Printer Series.

  If you need help to set up the printer on the network, let me know.

  Good day!
  Thank you.

• How to download pictures from a memory card to the computer on the new Officejet 8500 has more?

  I recently replaced an old printer HP psc 2410 photosmart with a new Officejet Pro 8500 has more printer.  The installation went fine without error messages, and it will print, scan and copy very well.  When I insert a memory card into the slot, the printer itself recognizes files and displays them on the LCD screen and offers to print.  BUT... what I want to do is to download the files on my PC (Windows XP), and I can't understand how do!  There is no program of HP that appears and offers to transfer the photos as with my old printer.   I also expected to see the map locations shown as a removable disk, as I did with my old printer, but I don't see them.  In addition, my Photoshop Elements program does not recognize the card slots to be.

  Then it dawned on me that my computer 'sees' map locations because it is not connected directly to the printer!  I created this as a wireless printer and I am totally new to this, so sorry if this is a stupid question... but there no way to transfer files from the PC card slot in a wireless configuration?  I'm totally confused...

  Hello

  If your printer is connected to the network or wireless network, you must access it through the IP address.

  Find the IP address of the printer. You can do this by clicking on the network icon on the front panel of your printer.

  Open Windows explore and type \\xxx.xxx.xxx.xxx"where xxx.xxx.xxx.xxx is the ip address of the printer.

  You will see the memory card slot there.

  You can do a "map network drive" to it if you want your printer card slot to be registered permanently.

• Windows 8 scanning on officejet 8500 has more

  After the upgrade to Windows 7 to 8, I am unable to scan using my OfficeJet 8500 has more.  Downloaded the latest troubleshooting and printer seems to be installed, and is the default.  I am able to print, but when I go to print Center and select the option analysis, I get an error message that the printer is not installed.  Same thing happens if I try to trigger a sccan of Acrobat 9 pro.  When I I select the printer from the drop-down list at the bottom (only one), I get an error that there is a network error.  Monitoring of the parameters of the firewall enabled (by default the firewall windows at this point) does not measures on site, in case of problems.  Tried to remove and reinstall the printer, but also the re-launch of the connection Wireless to the printer, No go.

  Am able to print wireless without problem, it's just scanning it is a problem.

  Hello TainoTechy,

  You will need to uninstall the instances of the Officejet pro 8500 Control Panel

  just start typing Control Panel , which is expected to open the Control Panel window.

  Click uninstall a program , which is under "programs".
  Locate for HP Officejet Pro 8500 has "entries and Uninstall the."
  After all programs associated with HP Officejet Pro 8500 has "are uninstall, you can restart the PC."
  Download and install the software for the same thing using the link below...

  OfficeJet 8500 software to win 8

  Kind regards
  Jabzi

  Help the community by marking this post.
  Your question has been answered? Mark it as a accepted Solution!
  See a great post? Give it a Bravo!
  I work for HP

• HP 8500 has more scan not scan - I hear a fast spin and the book will not draw in the charger

  HP 8500 has more scan not scan - I hear a fast spin and the book will not draw in the charger. I tried a reboot, including disconnect the motor from the power analysis. A software update was just pushed through today as well, but the problem with the scanner was before this update. This update took place after the power has been turned off, then on again.

  The problem occurred this morning during a prior scan + back. I heard a click or pop/fast spin, something that indicates something was wrong, when he tried to feed on the 1st backsheet through for the scan of the back. Now, it won't take what anyone, even to make a copy using the feeder.

  When I look at the roll holder bar above paper, I noticed that it does not drop down to make contact with the paper he move to the scanner itself. I remember having this problem once before - there are 2 years, while the warranty was still in effect and does not remember how it was resolved.

  Any suggestions would be welcome. I don't want to buy another printer just to get the scanner to feed again. The printer itself is fine and scan from the bed is not affected.

  For anyone interested, I sloved the problem of roller scanner do not push the paper into the ADF.

  I turned off the printer last night. Today, I removed the power cable at the back of the printer and then unplugged the power cord from the wall. It was off for about 30 minutes. I reconnect the cable to the printer and the wall, the printer running and waited about 10 minutes. So tired the charger scanner again. It worked and I don't know why.

  Yesterday, I tried a version of what I found in the documentation for HP support. He said to do, but not to turn the printer off first. He has not worked for me.

  I don't know if my path has really had no effect on the results, but it works now and I don't have to think about buying a new printer for awhile yet. I like this idea!

• Can't scan on HP Officejet Pro 8500 has e-all-in-One Printer series - A910 using Cougar?

  How scan you on an HP Officejet Pro 8500 has e-all-in-One Printer series - A910 using Cougar? Whenever I try, I get the following message:

  Error message: Scanner reported an error - unable to open a session on the device.

  Hi Irossga,

  This document explains how to use the built-in features to your operating system to scan photos and documents.

   

• OfficeJet Pro 8500 has vertical line from top to bottom after a copy or scanning via adf

  Each copy or scan do using the automatic document feeder to my HP Officejet Pro 8500 a shows a vertical line from top to bottom left of each page. I have cleaned the printer at all parts of the feeder, - nothing dirty in fact found. When I copy or scan the glass plate there is no vertical line on paper.

  Anyone have the same experience with this printer?

  Usually if the scanner works on the dish, but product line in the scans from the ADF, it's because of something on the glass.  Have you tried to shine a flashlight down on the surface of the small approximately 1 in. piece of glass on the left side of the bucket?  This is the strip of glass used for the ADF.

  Like trying to clean the white strip, located on the lid above the glass of the ADF, well clean to make sure there is no debris on the support that can cause this line appears.

  * Make sure that the printer is plugged into a direct socket, rather than a surge protector.  The 8500 has protection against overvoltages integrated in the device and an another surge in the circuit protector can sometimes cause lines.  However, usually this causes lines in both ADF and flatbed scans.

  There is also a document provided by HP with the steps to troubleshoot issues when a line is present in the copies/scans.  The document can be accessed here.

  I hope this helps.

• Problems with the operation of the Second paper tray - HP Officejet Pro 8500 has more

  I just bought a second paper cartridge for my HP Officejet Pro 8500 has more. It shows up on my printer paper tray 2.  However, I can't understand how to go between the paper trays to get items to print from the individual trays.  A choice should not result when I click on PRINT?  Or if I should not be able to set up a default tray for printing on letter size, but be able to change in the other side, when I want to print an envelope?

  I will be happy to help you with this problem.

  The 2nd test is an accessory. It is not downloaded in the drivers. You will need to do the 2nd tray DEFAULT tray for stationery. Go to your settings on the printer. Choose Preferences and go to the default tray.

  The envelopes and any other type of paper in addition to the letter will be put in TRAY 1.

  Let me know how it goes.