Problem installing HP Photosmart C4740 with windows 8, 1

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  Download & install instructions https://forums.adobe.com/thread/2003339 can help

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  I installed my Photosmart D5160 on my new HPE180t.  I used the "HP Photosmart and Deskjet full feature software and drivers" for Windows 7 64-bit.  Before, with Windows XP and HP Photosmart first, I was able to print on a CD/DVD.  Now, HP Photosmart Essential replaced HP Photosmart first, and I'm unable to print on CD/DVD.

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  3. Another option would be to buy a new HP printer that prints on CD/DVD?  If so, what printer?

  Thank you very much

  Angela

  ``````````````````````````````````````````
  old computer: HP Pavilion PU131AV / a1050y, Intel Pentium 4 CPU 3.20 GHz, 2 GB RAM, Windows XP MCE, SP3 32-bit, Nvidia GeForce 6600
  new computer: HPE-180 t, Windows 7 Pro (64 bit), Nvidia GeForce GT 220, Intel Core i7 - 930 quad-core CPU @ 2.80 GHz, 8 GB of RAM

  That's what I did to solve my problem:

  1. buy a HP Photosmart D7560 h

  2 use Windows Photo Viewer to print on CD/DVD

  Note 1: The only way to buy the HP Photosmart D7560 h through HP's through its "upgrade" program, because this printer is no longer available via the HP shopping site.  Do NOT buy the D7560 h through the 'upgrade' of HP program because you will receive a refurbished printer.  After talking with the resolution of HP service, they advised me to buy this printer to a retailer who sells this printer yet.  I bought my new HP Photosmart D7560 h from newegg.com.

  Note 2: This printer (D7560 h) also uses the HP Photosmart Essential 3.5 when you use Windows 7, like the HP D5160.  When I installed the EP 3.5 and only had a printer is installed (as opposed to a printer and scanner HP), the 3.5 HP allow for printing on CD/DVD via the HP Solution Center.  The problem (not being able to print on CD/DVD via PE 3.5) occurred when I plugged in and installed my HP Scanjet G4050 scanner, which also uses the HP Solution Center.

  Note 3: I believe tha the D5160 could work with Windows 7.  It may be able to print on a CD/DVD, if you do not have an another printer/scanner HP device installed on your computer.  It may be able to print on a CD/DVD using the Windows Photo Viewer.

  Note 4: To replace the cartridges of 5 ink (XL) on the HP Photosmart D7560 h, it costs a total of $115.

  Let me know if you have any other questions.  Bottom line... I am able to print on CD/DVD with the D7560 h on Windows 7 operating system but I don't have to use the Photo of Windows display program.

  Take care

  Angela

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  Greetings @massimo67,

  Thank you access the Forums from HP Support for extra support! I see you are having problems installing the printer. I'd love to help you.

  Thanks for the screenshot, but I can't read it. Please translate some of them.

  You can try this document to see if it will help: "Device installation failed" or "Unknown device" message during Installation USB (Windows).

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  10. When you are prompted to confirm the deletion, click Yes.

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