Problem installing printer Brother MFC 7360N laptop Windows 8

I'm not sure that my last post has been saved while this might be a repeat.   I am trying to install a brother to my computer printer windows laptop 8.  I installed the software and downloaded the drivers on the brother site.  My computer seems to recognize the printer but when I get to the screen asking me to plug the printer with a usb cord I do and nothing happens.   I checked the connections and restarted both machines.  Don't know what else to do.  Thanks for your help

Hello Laura,

Welcome to the Microsoft community. I will certainly help you with the problem you are experiencing.

I suggest you refer to the suggestions posted by Narasipur Suryanarayana replied on 29 March 2014 on the thread below for a similar problem and check if it helps.

http://answers.Microsoft.com/en-us/Windows/Forum/windows8_1-hardware/Brother-MFC-7360N-printer-printer-in-error-state/0d3e9c5f-6681-474d-9f5f-037891e3be7f

We know the results. We will be happy to help you further.

Tags: Windows

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    Hello

    Sorry for the late reply.

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