All-in-one Brother MFC-7360N blocks Windows 8

I bought a laptop Dell with Windows 8 (64-bit). I also installed all the required drivers recommended by Windows and his brother in order to make this printer all-in-one Brother (MFC-7360N) to work.

However, as soon as I plug the USB in, this face sad:(apparaît et mes fenêtres commence à redémarrer.) If it helps, I see this error message "usbxhci.sys" (with an X) as well as the sad smiley.

I googled and was on the phone with the support of brother for hours. There is still no solution. I also found this page - http://www.microsoft.com/en-us/windows/compatibility/win8/CompatCenter/ProductDetailsViewer?Name=Brother+MFC-7360N+All-in-One+Printer&vendor=Brother&Locale=1033&BreadCrumbPath=Printers+%26+scanners | Multifunction | & Type = material & tempOsid = win8 -stating that the two are compatible and there is no action required. Judging by the vote "Not compatible" 5-1 on the page, apparently someone is not telling the truth...

Suggestions and or solutions would be greatly appreciated.

CJ

The minidump files showed a DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1) referring to the USBXHCI. SYS:

BUCKET_ID: AV_USBXHCI! Endpoint_InitializeTransferRing

The same error was reported in the following thread:

http://answers.Microsoft.com/en-us/Windows/Forum/windows_8-hardware/trying-to-install-a-Brother-MFC-7360N-laser/100a87dc-86a1-4ee2-8452-d8aa9cf5ccc8?msgId=8af0328e-E447-4029-9E88-31cb6037a346

Although the same printer was involved the problem can not be directly connected to the printer.

Did you install any driver USB 3.0 third party such as the Intel 3.0 driver?

Also, two of the minidump you files provided involved components McAfee and you can run a version of McAfee that is not compatible with Windows 8.

What I would say is to uninstall McAfee and see if the problem resolves.

For security software consider using just the Windows anti-virus and integrated firewall.

Moreover, what Cyberlink software? Power2Go is installed?

Tags: Windows

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