Problem loading Google not caused by cookies or malware. Reinstalling Firefox did not help. What should I do now?
I followed the instructions, treated with cookies, Norton and do not think I have malware and I still get the message there is a problem loading page when I try to access Google or Google mail. I find that Firefox is superior to IE. What can I do?
Make sure that Norton is not blocking content.
See:
Reload Web pages and ignore the cache to refresh potentially stale or corrupt.
- Hold SHIFT and click reload.
- Press 'Ctrl + F5' or 'Ctrl + Shift + R' (Windows, Linux)
- Press 'Command + shift + R' (MAC)
Clear the cache and cookies from sites that cause problems.
"Clear the Cache":
- Tools > Options > advanced > network > content caching Web: 'clear now '.
'Delete Cookies' sites causing problems:
- Tools > Options > privacy > Cookies: "show the Cookies".
Start Firefox in Safe Mode to check if one of the extensions or if hardware acceleration is the cause of the problem (switch to the DEFAULT theme: Firefox/tools > Modules > appearance/themes).
- Makes no changes on the start safe mode window.
- https://support.Mozilla.org/KB/safe+mode
Tags: Firefox
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