Problem of update of the directory between TMS & Polycom (HDX, VSX)

Hello

We have deployed MSDS and other cisco devices in a business.

The company already has several devices of Polycom (HDX (3.0.5), VSX (8.5.3)) and we connected those to TMS (14.3.1) for the Organization of directories.

Everything looks very well, we were able to see the directories of TMS on Polycome devices

However, the question comes out when we update the directory.

Any change of MSDS, these devices of ploycom updated their own changes meaning TMS and devices of polycom is interoperability.

But when it comes to avian (GDS) directory, we find no changes to this directory, even its own changes.

And these changes are correctly updated for Cisco devices.

For example,.

We have 1 HDX, 1VSX, 1 SX20 and MSDS.

We changed the names of these three system with TMS.

You could see the name changed in the information system on all devices category. (Even devices polycom names have been changed in this category)

But if I go to GDS (Global Directory) in Polycome devices, there is no change. It comes even as before. (Even the name change itself)

I want to ask:

(1) why this has happened?

(2) what can I do to fix this?

Reference the following default:

CSCuj42053

Tags: Cisco Support

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