Problem reading Captivate 6 on Vista installation DVD

Similar Questions

• File Checker system without the Vista installation DVD

  Hello

  Recently, I've been fixing a few problems with the OS (Vista 64 Home Premium) on my computer (HDX 1180ew). In an e-mail message containing a solution of possible problem, Microsoft support person suggested that it would be desirable to run the File Checker system (sfc/scannow command) that she "raise" files broken system, the restoration of their correct versions.
  Unfortunately, the SFC requires a DVD to be present in order to restore the Vista installation files. I got my computer with preinstalled operating system and do not have this DVD.
  Is there no workaround solution allowing to launch SFC and repair system files? Maybe HP recovery disks can contain files needed?

  Kind regards

  --
  Jerzy

  jerzymichal wrote:
  Well, actually I didn't because I read a lot of articles and messages saying that it is impossible without a DVD. Even the guys at Microsoft said that I needed the disc.
  But if you say the opposite - I'll check it, thank you.

  Yet one thing, is there a risk that running SFC will mess up my installed programs or the system configuration?

  concerning

  --
  Jerzy

  Yes, you will be fine without the disc.  It will not mess up your installed programs/system config... It simply scans your Windows files to ensure that they are not corrupted... then replace / repair of damage files it finds.

• Cannot start Windows Vista, even dvd installation

  I started my Dell Inspiron 1420 under Windows Vista Home Premium in place and led to a warning screen indicating an error in startup.  As stated, I started from my Vista installation DVD.  I ran the Startup Repair tool, and it failed.  The event log has been as follows:

  Problem event name: StartupRepairV2

  Problem event Signature 01: external Media

  02: 6.0.6001.18000.6.0.6001.18000

  03: 0

  04: 65537

  05: unknown

  06: no Cause root

  07: 0

  08: 2

  09: WrpRepair

  10: 87

  OS version: 6.0.6001.2.1.0.256.1

  Locale ID: 1033

  I then ran the System Restore tool and it failed.  I then ran the Memory Diagnostics tool, and it found no errors.  Given the lack of success, I decided to reformat and reinstall.  I used the Advanced Options in Windows Vista Setup DVD to remove the Partitions, format the drive and install Windows.

  Post installation Windows started successfully the first time but was running slowly.  I tried to download the drivers from the CD of Installation of Dell, but automatic execution failed, and when I tried to copy individual files, it also failed.  I decided to reboot the machine, but instead of Windows, I got a blank screen with white cursor blinking in the upper left corner.  I tried to reboot from the Installation DVD and once the progress opening white Windows files completed bar, I was presented with a black screen and a cursor again.

  Since then, I was not able to start any CD/DVD successfully.  What should I do now?  I am happy to reformat and try again, but I can not even on the screen to do.

  Help!  Please?

  Hello Nick_98,

  If we are hanging up when you use the installation disc, then the installation disc has problems or hardware on the computer problems that must be addressed before moving forward, there

  I advise to use diagnostics provided by your manufacturer to check for hardware problems.

  Please note that if the equipment passes the test, it simply means that no error has been detected it.  If we turn to the top of the sensitivity on the diagnosis, we can find errors.

  Best regards

  Matthew_Ha

• Satellite L350 restarts on the Vista installation

  Hey, my friend gave me his L350-145 (PSLD0E-00U00YGR) to reinstall Vista, because the system was full of Ad - and malware. He bought it on Ebay so there was no CD/DVD and booklet included and Partition Recovery is already deleted. I'm a veteran Windows so I reinstalled systems 100 times, but this one gives me the shiver.

  I created a 32-bit Vista installation DVD, following a Step - by Step Guide without any problem and formatted the drive using "Partition Wizard". 80 GB primary NTFS 'SYSTEM' and 2 logical NTFS. I reboot the system with the Vista DVD in the drive and "Windows loading files...". "- the screen apears. Installation of Vista starts propper and I select the country and language. Insert-Windows-key-screen appears and I start to type in the key. The screen turns to black and colored stripes and the system hangs or suddenly reboots without any promt somewhere on the way. It does the same thing after a few moments, if I not touch anything after the "Windows loading files...". ' - screen.

  I checked the BIOS settings, everything seems to be in order.
  I took the DVD from the drive and waited for the "no boot device" - screen for a gel or a reset... nothing.
  I started "Partition Wizard" and waited... nothing.
  This only happens after you start the installation of Vista... sooner or later.

  I'm at the end of my know how.

  Any idea?... pleeeaaase.

  welcome them
  Georg

  > The screen turns to black and colored stripes and the system hangs or suddenly it restarts > without any promt somewhere on the way. It does the same thing after a few moments, if I don't touch > anything after the "Windows loading files...". ' - screen.
  For me, this looks like hardware problem. Something like GPU overheating or something like that.
  Of course I can't say it for sure.
  All you can do is make some small tests to see what happens and try to find out what could be the reason for this.
  > This only happens after you start the installation of Vista... sooner or later.
  Windows-old fighter you can test with, for example from another version of Windows. Try to install Windows7.
  If possible try to speak with your friend and get another HARD drive. You can try to swap the HDD and check if the same thing will happen again.

  I installed different versions of Windows on different machines and I've never noticed anything like that. Some hardware, it must be related issue.

• Problem reading CD/DVD

  Hello

  My vista laptop CD drive is not read or write. I uninstalled and restart the player but still does not work. I used fix it Center to solve the problem and could not fix it. The problem that poster is 'media in the CD/DVD drive is not readable. How can this be repaired? If it helps, IDE ATA, DMA as a couple of readers have no option to activate and these channels of two disks is not activated. Thank you

  Hello

  Step 1: Please do all the same underneath if you did some before as is often total
  a process that solves the problem.

  Try this - Panel - Device Manager - CD/DVD - double click on the device - driver tab.
  Click on update drivers (this will probably do nothing) - RIGHT click ON the drive - uninstall.
  RESTART this will refresh the default driver stack. Even if the reader does not appear to continue
  below.
  
  Then, work your way through these - don't forget the drive might be bad, could be a coward
  cable or slight corrosion on the contacts (usually for a laptop) and other issues.

  Your CD or DVD drive is missing or is not recognized by Windows or other programs
  http://support.microsoft.com/kb/314060 - a Mr Fixit

  Try this fix manually if the Fixit 314060 does not work
  http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

  Your CD or DVD drive is missing or is not recognized by Windows or other programs-
  a Mr Fixit
  http://support.Microsoft.com/kb/982116

  The CD drive or the DVD drive does not work as expected on a computer that you upgraded to
  for Windows Vista
  http://support.Microsoft.com/kb/929461

  When you insert a CD or a DVD, Windows Vista may not recognize the disc
  http://support.Microsoft.com/kb/939052

  Your CD or DVD drive cannot read or write media - A Mr Fixit
  http://support.Microsoft.com/GP/cd_dvd_drive_problems

  CD/DVD drive does not appear in Windows Vista, or you receive this error in Windows
  Vista installation after booting from the DVD (AHCI)
  http://support.Microsoft.com/kb/952951
  Drive CD - R or CD - RW Drive is not recognized as a recordable device
  http://support.Microsoft.com/kb/316529/

  Hardware devices not detected or not working - A Mr Fixit
  http://support.Microsoft.com/GP/hardware_device_problems

  Another possibility is that the cables are loose. Remove ALL power, then make sure that the cables in both
  ends. Remove and replace, do not just tight. For laptops, you can often clean power and
  contacts data with a pencil eraser.

  Some DVD players do not use the Windows default drivers so check with the manufacturer of system and
  manufacturer of device to see if there is a firmware or drivers for your drive if necessary.

  ===============================

  Step 2: You have disc problems as the CD/DVD is actually 4 discs in 1 case (CD & DVD
  Burn and CD and DVD read). So it is not unusual for 1 or 2 operational so that other parts
  do it right.

  Did you follow the Troubleshooting Guide for the reader who still does not work? There are
  the entries in registry that the troubleshooter does not solve and those who "might" be the cause.

  Check with your Maker system and a device for the two possible firmware updates and
  the correct registry entries for your car.

  Here are the keys that I of course are those in question - for the subkeys of the CD/DVD drive
  as there will be other subkeys in these keys. Do not forget to ask specific keys involved as well as
  the parameters.

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

  -----------------------------------------------------------------------

  You can probably find more info here and maybe even the exact registry for your CD/DVD settings
  drive from someone with the same model.

  Forums - a lot of expert real help
  http://Club.myce.com/

  CD/DVD units
  http://www.myce.com/storage/

  Use DevManView to locate the CD/DVD in the registry (be careful and do a prior Restore Point)
  nothing change) - find the DevManView device and then make a right click on it free in RegEdit.

  DevManView - free - an alternative to the standard Windows Device Manager, which displays all the
  devices and their properties in flat table, instead of the tree viewer
  http://www.NirSoft.NET/utils/device_manager_view.html

  I hope this helps.

• Matshita DVD RAM UJ850s ATA optical drive will not read burned media, running Vista

  * original title - CD/DVD unit read not "burned" cd *.

  Hi, there are about 6 weeks, I had to do a recovery because a virus in my PC, the problem is that now the optical unit reads no CD, it reads 'original' CD, DVD (original and burned) but not burned CD specially those who have programs on them, could be a driver problem, but so far I have not been able to solve the problem , and I m not sure the original driver are in Sony's site, or any other Web site.

  PS the thing Burns CD and they can be read after that that they were "closed".

  I have a VAIO VGN-N330FH, running Vista Home Basic 32 bit (Spanish), the model is a Matshita DVD RAM UJ850s ATA Device.

  Hello

  You have disk problems as the CD/DVD is actually 4 discs in 1 case (CD & DVD burning and)
  Playback of CD and DVD). So it is not unusual for parts from 1 or 2 to not work so that others do
  correctly.

  Burning at low speed, or by using the master could help. A CD/DVD cleaner might help.

  Brand of the CD or DVD drive can also be the problem. Low quality (cheap brands) are always problematic.

  CD/DVDs have a tolerance + - and your can read/write on the edge outside these discs
  tolerances. They may be delivered, but it is generally more economical to replace the disk.

  Several good info here:
  http://Club.myce.com/

  CD/DVD units
  http://www.myce.com/storage/

  Notes on the troubleshooting and repair of readers of compact disks and CD-ROM Drives
  http://www.repairfaq.org/repair/F_cdfaq7.html#CDFAQ_014

  ===========================================

  This troubleshooting could not help if there is alignment and/or wear issues however it
  a shot.

  Step 1: Please do all the same underneath if you did some before as is often total
  a process that solves the problem.

  Try this - Panel - Device Manager - CD/DVD - double click on the device - driver tab.
  Click on update drivers (this will probably do nothing) - RIGHT click ON the drive - uninstall.
  RESTART this will refresh the default driver stack. Even if the reader does not appear to continue
  below.
  
  Then, work your way through these - don't forget the drive might be bad, could be a coward
  cable or slight corrosion on the contacts (usually for a laptop) and other issues.

  Your CD or DVD drive is missing or is not recognized by Windows or other programs
  http://support.microsoft.com/kb/314060 - a Mr Fixit

  Try this fix manually if the Fixit 314060 does not work
  http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

  Your CD or DVD drive is missing or is not recognized by Windows or other programs-
  a Mr Fixit
  http://support.Microsoft.com/kb/982116

  The CD drive or the DVD drive does not work as expected on a computer that you upgraded to
  for Windows Vista
  http://support.Microsoft.com/kb/929461

  When you insert a CD or a DVD, Windows Vista may not recognize the disc
  http://support.Microsoft.com/kb/939052

  Your CD or DVD drive cannot read or write media - A Mr Fixit
  http://support.Microsoft.com/GP/cd_dvd_drive_problems

  CD/DVD drive does not appear in Windows Vista, or you receive this error in Windows
  Vista installation after booting from the DVD (AHCI)
  http://support.Microsoft.com/kb/952951
  Drive CD - R or CD - RW Drive is not recognized as a recordable device
  http://support.Microsoft.com/kb/316529/

  Hardware devices not detected or not working - A Mr Fixit
  http://support.Microsoft.com/GP/hardware_device_problems

  Another possibility is that the cables are loose. Remove ALL power, then make sure that the cables in both
  ends. Remove and replace, do not just tight. For laptops, you can often clean power and
  contacts data with a pencil eraser.

  Some DVD players do not use the Windows default drivers so check with the manufacturer of system and
  manufacturer of device to see if there is a firmware or drivers for your drive if necessary.

  ===============================

  Step 2: You have disc problems as the CD/DVD is actually 4 discs in 1 case (CD & DVD
  Burn and CD and DVD read). So it is not unusual for 1 or 2 operational so that other parts
  do it right.

  Did you follow the Troubleshooting Guide for the reader who still does not work? There are
  the entries in registry that the troubleshooter does not solve and those who "might" be the cause.

  Check with your Maker system and a device for the two possible firmware updates and
  the correct registry entries for your car.

  Here are the keys that I of course are those in question - for the subkeys of the CD/DVD drive
  as there will be other subkeys in these keys. Do not forget to ask specific keys involved as well as
  the parameters.

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

  -----------------------------------------------------------------------

  You can probably find more info here and maybe even the exact registry for your CD/DVD settings
  drive from someone with the same model.

  Forums - a lot of expert real help
  http://Club.myce.com/

  CD/DVD units
  http://Club.myce.com/F61/

  Use DevManView to locate the CD/DVD in the registry (be careful and do a prior Restore Point)
  nothing change) - find the DevManView device and then make a right click on it free in RegEdit.

  DevManView - free - an alternative to the standard Windows Device Manager, which displays all the
  devices and their properties in flat table, instead of the tree viewer
  http://www.NirSoft.NET/utils/device_manager_view.html

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

• is shaded a d I canProblems installation of windows to date get the error code 80070490, tried to install windows vista from DVD upgrade areanot upgrade I can do?

  Windows update installation problems get code error 80070490, tried to install windows vista from DVD of the upgrade box is greyed out and I can't upgrade, any advise?

  Hi, Eve,.

  First run the preparation tool system update for your version of Windows.

  Start > right click on computer

  Select Properties

  Under system > Type system, you will see the 32 - bit or 64-bit system

  Download the tool for your system (x 86 is 32-bit, x 64 is 64-bit)

  http://support.Microsoft.com/kb/947821

  When finished, restart the update.  If the update fails, you will need to repair Windows.

  Your DVD says recovery?  This is the DVD, you will need to reinstall or repair Windows.

  What is the make and model of your computer.  The manufacturers provide a Recovery Utility in many cases.

  Ex: HP provides a Recovery Manager for their computers

  It is found by clicking Start > all programs > PC Help & Tools

  Click on Recovery Manager

  Follow the prompts on the screen to repair your computer

  How to automatically repair Vista using Startup Repair

  http://www.bleepingcomputer.com/tutorials/repair-Windows-with-Windows-Startup-Repair/

• After installing Vista, CD/DVD drive cannot be seen or read.

  After installing Vista, CD/DVD drive cannot be seen or read.

  Hi heartmanmd,

  You get the error message?

   

  Run the fixit available in the article below and check if that makes a difference

  
  The CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows Vista

  http://support.Microsoft.com/kb/929461

  Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

  How to back up and restore the registry in Windows
  http://support.Microsoft.com/kb/322756/

  Thank you, and in what concerns:

  Ajay K

  Microsoft Answers Support Engineer

  ---------------------------------------------------------------------------------------------------------
  Visit our Microsoft answers feedback Forum and let us know what you think.

• I want to do a complete reinstall of windows vista. but vista is on the pc when I bought it and I don't have an installation dvd. How can I do this?

  I use Sony Acid Pro Digital Audio Workstation, and lately he has been hung up and jump. I want to wipe my hard drive completely and add programs until I have found what is causing the problem. I can not only complete re - install Vista because my pc did not come with an installation disc. How can I do this?

  Hello

  If you also want to resolve the issue see the next message. (Might as well since you will be
  need to wait for the disc which you should get).

  Sony - Contacts
  http://eSupport.Sony.com/us/Perl/contact-land.pl

  Sony - drivers
  http://eSupport.Sony.com/Perl/select-System.pl

  Sony - Support
  http://eSupport.Sony.com/

  Sony - Forums
  https://Forum.sel.Sony.com/?XID=M:Showcase:eSupport

  You mean reinstall the OS completely? If you have Vista DVD you can do, however, make sure
  totally your data out of the backup drive and you need to reinstall your programs. If you do not
  have Vista discs, you can buy them in your machine to cheap system. If you don't care about any existing
  programs, then you can make a complete new installation - just select the format options that wipes the
  entire disk (This erases all data as well).

  Some system manufacturers use Partitions of recovery as well as other methods to allow you to return back
  for a completely new installation. So check with your system manufacturer to see what options you need
  do that - and it can certainly be done - just a question of the system machine processes
  in place for you.

  What are the system recovery options in Windows Vista?
  http://windowshelp.Microsoft.com/Windows/en-us/help/2b3724d1-f4ad-5b26-16dc-3e9e66f4be5e1033.mspx

  This tells you how to access the System Recovery Options and/or Vista discs
  http://windowshelp.Microsoft.com/Windows/en-us/help/326b756b-1601-435e-99D0-1585439470351033.mspx

  ------------------------------------------------------------------

  How to perform a repair for Vista Installation (this allows you to keep your data if the backup off)
  the player is safe)
  http://www.Vistax64.com/tutorials/88236-repair-install-Vista.html

  How to do a clean install and the installer with a full Version of Vista - this erase ALL programs and data on
  http://www.Vistax64.com/tutorials/117366-clean-install-full-version-Vista.html

  This tells you how to access the System Recovery Options and/or Vista disk
  http://windowshelp.Microsoft.com/Windows/en-us/help/326b756b-1601-435e-99D0-1585439470351033.mspx

  How to do a clean install with a Version upgrade to Vista - this wipes ALL programs and data on
  http://www.Vistax64.com/tutorials/68767-clean-install-upgrade-Vista.html

  How to do a Custom Installation of Vista - this is a clean install should, however, save your data
  http://www.Vistax64.com/tutorials/241565-custom-install-Vista.html

  Upgrade to another edition of Windows Vista - this should keep the programs and data
  http://windowshelp.Microsoft.com/Windows/en-us/help/3af7e05f-4d2a-4af7-A168-9242f9093bb81033.mspx

  Installation and reinstallation of Windows (upgrade - store programs and data or New Installation which)
  delete them)
  http://windowshelp.Microsoft.com/Windows/en-us/help/e77344fa-e978-464c-953e-eba44f0522671033.mspx

  On-site upgrade
  http://vistasupport.MVPs.org/repair_a_vista_installation_using_the_upgrade_option_of_the_vista_dvd.htm

  I hope this helps.
  Rob - bicycle - Mark Twain said it is good.

• Are the installation DVD of Windows Vista Enterprise and installation DVD of Windows Vista other than company completely different?

  Installation DVD of Windows Vista business and Windows Vista DVD installation, other than the company

  Are the installation DVD of Windows Vista Enterprise and installation DVD of Windows Vista other than company completely different? If so, how are they different?

  Hello

  This edition targets the enterprise of the market segment: it includes a superset of the Vista Business edition. Additional features include support for packets from the Interface user multilingual (MUI), BitLocker Drive Encryption, and UNIX application-support. Not available through retail or OEM, this edition channel sale will get distributed through Microsoft Software Assurance (SA). Since Vista Enterprise classes as a benefit of Microsoft Software Assurance, it includes several benefits HIS only, including a license allowing the execution of up to four virtual machines running a mixture of editions of Vista and the versions [13], access to Virtual PC Express and activation via the VLK. [14] Vista Enterprise supports up to two physical processors. [7] 64-bit Enterprise supports 128 GB of RAM

  Windows Vista Enterprise made salient

  http://Windows.Microsoft.com/en-us/Windows-Vista/Windows-Vista-Enterprise-highlights

  Compare Windows Vista

  http://Windows.Microsoft.com/en-us/Windows-Vista/products/compare

• What is the difference between my "reinstallation DVD' and a 'Windows Vista Installation disk'

  In a thread on repair Vista (link below), "a real Windows Vista Installation disc" has been claimed. Laptop Dell Inspiron 1525, my wife took a Dell DVD "Reinstalling Windows Vista Home Premium 32 BIT SP1 - DVD".

  Are they equivalent?

  Virve
  --
  (http://social.answers.microsoft.com/Forums/en-US/vistarepair/thread/61769574-0b39-46cb-ac28-5352e503d5a2/)

  In general, yes your reinstall Dell drive is identical to a disc to install Windows genuine.

  The differences are not applicable for the repair procedure. (FYI - Toshiba and HP Vista, the disks cannot be used to perform a repair install, while gateway disks will work for Vista)

  -John ( http://www.carrona.org/index.html )

• Vista installation problem

  I recently had a hard drive on my Vista crash.

  I bought a new hard drive and began to install vista on it.  Whenever he develops the files copied to my hard drive, it freezes.  I tried so many times and it always freezes during the stage of expanding files.

  Does anyone know a way around this?

  Unplug everything except keyboard/monitor / mouse ther.

  Here's how to do a clean install:

  If install a cleaning is required with a good DVD of Vista (not HP, Dell recovery disks):

  At the startup/power on you should see at the bottom of the screen either F2 or DELETE, go to Setup/Bios or F12 for the Boot Menu

  Go to your Bios/Setup, or the Boot Menu at startup and change the Boot order to make the DVD/CD drive 1st in the boot order, then reboot with the disk in the drive.

  http://support.Microsoft.com/default.aspx/KB/918884

  MS advice on the conduct of clean install.

  http://www.theeldergeekvista.com/vista_clean_installation.htm

  A tutorial on the use of a clean install

  http://www.winsupersite.com/showcase/winvista_install_03.asp

  Super Guide Windows Vista Installation

  After installation > go to the website of the manufacturer of your computer/notebook > drivers and downloads Section > key in your model number > get latest Vista drivers for it > download/install them.

  See you soon.

  Mick Murphy - Microsoft partner

• Error - Windows Media Player cannot play this DVD because there is a problem with the digital copy between your DVD drive decoder and video card protection. Cannot read any DVD.

  Original title: unable to play any DVD

  "Windows Media Player cannot play this DVD because there is a problem with the digital copy between your DVD player and the video card protection decoder. Try to install a driver available for your video card.

  I tried to update all the drivers but the problem persists

  Hi Neil,

  1. have you made any hardware changes or software on the computer before this problem?

  2. what version of windows Media Player do you use?

  You can follow this link & check if the problem persists.

  Windows Media Player Error Message help

  
  Reference: How to troubleshoot issues that occur when you play a DVD in Windows XP?

  Hope the helps of information.
  Please post back and we do know.

• Installation the installation of Vista Premium Home WITHOUT Vista CD/DVD, to have product key.

  Recently restructured, hard drive of my HP and its completely wiped and nothing is on this issue, computer does not work without software Vista and I DO NOT have the Vista installation CD is not come with one, but I have the product key for it, is there anyway I can reinstall Vista without CD?

  "liltorbs" wrote in message News: * e-mail address is removed from the privacy * .com...

  Recently restructured, hard drive of my HP and its completely wiped and nothing is on this issue, computer does not work without software Vista and I DO NOT have the Vista installation CD is not come with one, but I have the product key for it, is there anyway I can reinstall Vista without CD?

  Contact HP via their website and order a set of recovery disc for your computer.
   
  When the computer was delivered to you there is a partition recovery disk and specific instructions on how to make a series of recovery disks that obviously did you not.  Manufacturers don't just ship disks like they used to do.

• problem reading dvd to the Windows

  Hello

  My name is Teresa, I have problems with the creation of windows dvd. I use Window 7 Home premium operating system on my Compaq Presario CQ57-339WM laptop PC. When I burn the dvd using the dvd and play their return, the movie starts to crash and jump after 20 minutes into the film. How can I solve this problem? I already screwed up 7 DVDs which are not rewritable, so I had to throw away them. Help, please... URGENT!
   
  [Moved from comments]

  Hi Tshortiboo,

  I suggest you start with the troubleshooting not in the article from the site of HP here, CD or DVD cannot burn discs (Windows 7).

  I hope this helps!