Problem screen has tactile Officejet Pro 8500

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• Problem with the HP Officejet Pro 8500 printer: clean the print heads each time it is turned on

  Hello everyone,

  the printer HP all-in-one Officejet Pro 8500 (A909a - product n. CB022A) clean the print heads whenever I turn it on. This problem affects any HP Officejet Pro 8500 printer, it is not a problem only of this one I bought. It is a boring bug and annoying because each power clean print heads on involves two bad disadvantages:

  1. waste of ink (each heads cleaning process consumes little ink);
  2. too much time (2-3 minutes) to prepare the printer after plugging.

  I upgraded my printer with the latest firmware available on the HP site (firmware ver. DLM1FN1006BR), but the bug is still present.

  At this point, I ask:

  1. There is a way (or procedure) to disable automatic cleaning this useless to all power on?
  2. Can we communicate with the HP engineers or tell me how to contact directly one of them to indicate the bug and request a new firmware updated?

  Please don't tell me to leave the printer on all the time or that the printheads to each cleaning power is normal behavior! Where then are power and ink savings claimed for this printer model?

  I hope that a solution to this problem. Thanks in advance to everyone will help me!

  Maintenance when the printer is turned on is normal and is required to keep the printheads in good health (not blocked). See here for more information.

  With respect to energy savings, the printer automatically goes to low power mode when the don't feel not for awhile.  It is not necessary turn the unit on to save energy.

• OfficeJet pro 8500 has more: Officejet pro 8500 has will not be printed sheets

  I have an Officejet Pro 8500 has more printer. I try to print the recipes on cards, but everytime I try to do my printer says "incorrect paper size" and then cancels the job. How can I fix it? I have a macbook... I don't know if it's part of the problem?

  Most programs running under OS X obey the size of default page defined by the Print Center/Printer Setup Utility preferences. A notable exception to this rule, however, is that Microsoft Word, which has its own system to decide what paper size to use.

  Change the default value of letter to A4

  Idea of what should be the default paper size is set in the Normal template. Go to Format > Document, and then press the button layout... . Set the size of A4 paper, and then press OK. Press the button by default... , answer Yes to the dialog box, and then press OK. - Source

  I imagine that this also applies to listings so instead of A4, you'd look for 4 x 6! Please let me know if that does the trick!

• Problem of eject paper OfficeJet Pro 8500 has

  The printer prints very well, but in the end does not eject the book entirely.

  When a second sheet is printed, it hits the first sheet and causes a jam.

  Each time that a page is not completely eject, can you open the front/top of the printer and see anything blocking the page to eject?

  Follow the steps in the document, also located here, in the 8500 has paper jams.

  Let me know if it helps.

• Ofice jet pro 8500 has more: officejet pro 8500 printing in BLACK when a color is out.how t usually do print in black only?

  8500 will not print in black only when one color is out. How to print in black. I tried to reset the color management to just black but it still won't print. the page is coming from my asus laptop wireless

  The Officejet 8500 has individual inks with separate printheads and "plumbing" to connect.  It requires ink in all colors to keep the plumbing for all air and/or damage the printheads.

  Not the answer you want to hear, but you will need to replace the depleted cartridges.

  The here document contains information on how the ink is used, in the terminology of this page the Officejet 8500 is an IIC printer.

• : HP Officejet Pro 8500 A909g Pr: problem installing drivers printer Officejet Pro 8500 A909g

  He is a former printer who has worked for years, but whenever I attach a printer Epson Photo to my PC, use it, unplug it, my HP printer fails. I've always been able to reinstall and it works very well. This time it somehow uninstalled the drivers and when I try to install from the CD of HP, he will not reinstall. I get the yellow triangle on Device Manager and the devices and printers Gino PC. When the installation CD fails, I get a message problem found with your network problem may existwith network printer function. Try to fix the problem then clickretry or click next to continue.

  Rediscovery of detected printer problem. Your PC may not be mean track on the line of your printer status changes.

  If you use firewall software, check port427 UPD is unblocked from your printer to 192.168.1.5 to your pc. To solve this problem try to power your printer market.

  Powerinf the printer does nothing. I have disabled the firewall with no result. The UPD port, I don't know what to do. I tried all the fixes from HP and MS and they show the printer but no miracle car.  Does anyone have any ideas what to do next?

  Thank you E - roq,

  I tried everything you mentionrd sxcept msconfig. It did the trick. My printer prints and reset msconfig... One more question if I can - my printer will work with Windows 10 or do I have to buy a new 8630?

• OfficeJet Pro 8500 a A910a - cannot save pdf in multiple files via touch screen

  Hello world
  
  My problem is that I can't save my scans in multiple files (.pdf) If you use the "scan to file function" via the touch screen on my Officejet Pro 8500 A910a a shortcut. It works when scaning manually from the computer, but I need to work from the printer/scanner.
  
  The only way that the scan shortcut saves each page separately (works the way I need) is when you save as a .jpg file, but this isn't the exit, I need. I search for an .xml file change the shortcuts manually, but have not found one. Since my other printer 8500 A909a can analyze each page in a single .pdf file, it must be a question of settings that the A910a does not offer this parameter directly.
  
  I appreciate any assistance with this problem.

  OS: Windows 7 Home Premium 64-bit

  Driver: OJ8500_A910_1315

  Firmware: OJP8500_A910a_1231A

  Hi RnRMusicMan,
  
  the solution you are suggesting is what I have now and the reason why I even started this thread. Analysis each page separately from the touch screen is a pain in the a * and analysis of PC via a scan profile is not the way to go for me either. Thank you in any case, it seems like it is actually a problem in the software and I have to be careful next time, choose a new printer.

  RnRMusicMan wrote:
  

  Hi Koumack,

  Welcome to the HP Forums!

  I see that you are trying to save your scans in multiple files (.pdf) using the analysis of the function of file.

  That's what I could find in my resources:

  How to perform a scan: from the control panel

  Breast of HP Scan, select scan on a daily basis, and then click Advanced settings, select the file tab and check create a separate file for each scanned page. Click OK. It should work from the software.

  

  Otherwise, even if it may be a longer process, as a work around the printer, you can scan a page using the scanner glass.

  Hope this helps and have a nice day.

• OfficeJet Pro 8500 has Premium - problem with printing PDF documents

  My boss has the printer/HP Officejet Pro 8500 Premium has in his office. He had problems with the printing of PDF documents. As a general rule, what print is either unintelligible or will have a black line at the top of many pages, even if it's just a 1 page document. No problems printing on other types of documents, only the PDF files. Is it possible to fix this? Thank you!

  Try the following setting and let me know any changes:

  Adobe Reader, launch the dialogue of the printer.

  Click on Advanced Options at the bottom of the dialog box.

  Check the Print as Image checkmart.

  Click OK to approve and try to print

• Configure and analyze the Officejet Pro 8500 a - 910 problems has

  HP Officejet Pro 8500 has - 910, Win 7 Home Premium (64). Two problems, maybe!

  1. no response when I click on "scan a Document or Photo - open the scan dialog box.

  2. impossible to set up 'Scan to network folder Wizard' get error "...". cannot write to the destination folder. "Set read-only permissions or wrong."

  Downloaded the latest version of the software, twice, but still failed to get a scan on my computer file.

  Copy on the printer works fine.

  Right click on the folder specified to send the scan to and under the modification of the properties to read only to shared. Also, your operating system must be password protected, so if you do not have a password, create one. You have a particular anti virus or 3rd party firewall? Under manage scanning settings in the HP software scans enabled?

• Problems with the operation of the Second paper tray - HP Officejet Pro 8500 has more

  I just bought a second paper cartridge for my HP Officejet Pro 8500 has more. It shows up on my printer paper tray 2.  However, I can't understand how to go between the paper trays to get items to print from the individual trays.  A choice should not result when I click on PRINT?  Or if I should not be able to set up a default tray for printing on letter size, but be able to change in the other side, when I want to print an envelope?

  I will be happy to help you with this problem.

  The 2nd test is an accessory. It is not downloaded in the drivers. You will need to do the 2nd tray DEFAULT tray for stationery. Go to your settings on the printer. Choose Preferences and go to the default tray.

  The envelopes and any other type of paper in addition to the letter will be put in TRAY 1.

  Let me know how it goes.

• HP Officejet Pro 8500 has problem with black ink printing

  I have an Officejet Pro 8500 a printer. When I print documents, it will not print anything in black ink. The colors work very well, but just black will not print. The printer says that the black ink cartridge has plenty of ink, and when I shake it, I can say that there is something in there. So, I don't think it's a question of black ink out. Is there a chance that something is blocking the ink out? Any patches for this in addition to the purchase of a new ink cartridge?

  Document here can help solve the black is not printing on your HP Officejet Pro 8500 has.

• Unanswered: how to turn off the light touch screen with an HP Officejet Pro 8500 has?

  Hello

  I have a new HP Officejet Pro 8500 connected via WiFi and all A910g seems to work very well (after solving some Comodo firewall settings on the PC network).

  However, the light of the touchscreen is quite annoying when the screen is not necessary. Only a few times, I noticed the light went away, but I can't find an option to control that. Normally, the light just stay on (all night too) all by displaying commercial product tour. I really want this boring commercial to go and have a time-out to a black screen that opens again when they are hit. I can't imagine that the functionality is not yet there, but where?

  Kind regards

  -Charles

  Hello

  Post the rather unexpected answer myself.

  There is also an option of installation menu (in English). Tools | Screen saver.

  It is also an On / Off radio button.

  If you think setting the screen saver 'On' would be empty the screen after a timeout, you got it all wrong, as if I were.

  The screensaver is actually the commercial product tour rehearsal.

  The "Off" screen saver setting had the desired effect. "

  Kind regards

  -Charles

• Re: HP Officejet Pro 8500 problem has with black ink printing

  I have an Officejet Pro 8500 a. I've done a clean print head.  I have a lot of HP black ink cartridges.  Print head State says black is good.  I get hardly any black printing.  All the colors are fine.  Help!

  Hi @di43

  I appreciate the troubleshooting you have already completed to solve the problem. I understand that the black ink not print as expected. Even if you already have some of the steps in the following document, I suggest you fill all the solutions advocated in the order they are presented, even if it means something you already tried; Printer prints a blank Page is not printing black or color of ink for the printer series e-all-in-one-HP Officejet Pro 8500.

  I hope this helps.

• HP Officejet Pro 8500 has more full-full Reset

  I have this same problem:
  
  http://h30434.www3.HP.com/T5/other-printing-questions/HP-8500A-premium-A910-the-touch-screen-will-re...
  
  I tried a partial reset and reset semi complete but does not work for me, I hope that someone knows a way to do a full-full reset like this:
  
  http://h30434.www3.HP.com/T5/printer-networking-and-wireless/OfficeJet-8500-reset-help/m-p/170462
  
  but for my HP Officejet Pro 8500
  
  Thanks for the support

  I read people talking about pushing the book button and the button nine as they plug the unit back in... I'm confused because my 8500 has isn't ONE of these buttons, unless there is a hidden pannel I don't know.

  My printer refuses to print any of the computers on the network. You turn off, turning on and maybe he'll print for a few minutes, maybe not.

  I also left unplugged overnight and it was always the same questions. Today I did a software factory reset, then reconnected to the wireless network.

  Any suggestions appreciated because I'm SUPER irritated with this device.

• OfficeJet Pro 8500 has more: document scanning

  Several pages to the computer and save it as a file, but now he won't, until Apple upgrades my Officejet Pro 8500 has more opportunity to scan the whole of a scan of the page at a time.

  How to scan a document of several pages under the name of a file?

  Hi @Pinnacleport,

  I read your post and to see that since the upgrade to El Capitan, you are no longer able to scan several copies of a file. I will do my best to help you with this problem. If this helps you to find a solution, please click on the button "Accept as Solution" down below in this message. If you want to say thanks for my effort to help, click on the 'Thumbs Up' to give me a Kudos.

  I checked the site and the drivers are installed by the Mac drivers preinstalled. HP printers - installing a printer driver Mac using Apple Software Update.

  Check the name of the driver that is installed by the printer. Make sure that it shows just the name of the printer.
  Click on the Apple menu, click System Preferences. Click on Printers & Scanners, highlight the name of the printer on the left side and right side of the screen it should show the name of the printer. (Officejet Pro 8500 has more)
  
  If the full name of the printer is not correctly, delete and add the printer name back from the list. Click on the sign - to remove the driver and then click on the + sign to add the driver might have to drop-down list to select the name of the printer to add a click.

  

  

  What application are you using to scan with?

  The only way you can save several pages in a single file is in PDF format. JPEG and other formats will save multiple documents as separate pages. In the printing and scanning window, select PDF and check combine in one document below.

  I hope this helps. If there is anything else I can help you, let me know. Thank you.