problem update via Pc Companion

I update my Z2 (D6503) l android, the download is complete, however, Pc companion asked me to turn off my camera and disconnect my device, then press volume key while plugging my camera, my problem here, I did it and I pressed the button for approximately 5 miniuts, but nothing happened, what could be the problem? My Pc is running on Windows 8, and I am located in Syria >

Hi Naim

Start by using another port/USB cable if possible. If this does not work, make sure that you have the latest version of Java installed on your PC. Also, try to temporarily disable any firewall/anti-virus software & start the process again.

Tags: Sony Phones

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