problem with 10.6.8 updated to lion

I'm moving to lion 10.6.8 my laptop is compatible to Apple's specifications. but when I go to download the app store tells me that is not compatible. I have already discussed in line with apple and they referred me to an apple dealer in my area. can someone please.

What is the number of the year and the model of your machine?

Apple sells Lion on the Apple Store for $20, and they send you a code to purchase by e-mail. The App Store, saying: your machine is incompatible?

Tags: Mac OS & System Software

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