Problem with application of Advance Exchange repair program

I consider a repair on a Moto X Pure 2015 with 32 GB. I presented an Exchange program repair Advanced request. I checked motorcycle Maker and I saw that 32 GB models are out of stock with no expected ship date. What does it mean for me? Will be I sent a 64 GB model as a substitute. I noticed that 64 GB models all have at least 4 Nov ship dates. Does this mean that Lenovo will not be able to honor the policy Advanced Exchange Program mail me a new device in 4 days? I liked my phone, but read as many problems with motocare I'm worried. In addition, the site hung twice and was spinning wheels for several minutes when I tried to submit my claim for compensation. I wasn't sure if either crossed, but I finally received an email acknowledging "a question" I guess that's my service request. Thanks in advance for any guidance I can get.

I'm in a similar situation. I submitted my request to Exchange Advanced 10/06/16. I never received the replacement unit, and after several days of waiting, I get an email on 13/10/16 with an apology for the delay. The e-mail indicates that instead of replacement that I will be sent a code within 24 hours so that I can customize and order a new device. It sounded great, but 13 days later I still not received the email containing the code. I called today 10/26/16, and first customer service representative has been disconnected after I spent 20 minutes on the line, mostly on hold while she was on the other line with the Department which issues these codes. I was transferred to another customer service Rep. who, after checking, told me that they could not provide me with a code. Asked me to wait even 24 to 48 hours for a call from a person in their IT Department, so they can help me.

It is extremely disappointing to see how bad Motorola customer support is. If there is an indication any how Lenovo handles support calls, I never buy another Motorola or Lenovo again. I mean, the products are usually great, but to have little or no support when there is a problem is ridiculous.

It shouldn't take more than 20 days just to get a replacement appliance will. The only thing I like is that I didn't send in my camera for a standard Exchange. I was without a phone for almost a month, at least, I don't know how long this process will take actually.

Tags: Motorola Phones

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