problem with audio - urgent please

Hello

I'm totally new to adobe first,

I have an urgent project that I have at the end, when I insert vedio mp4 to the time line, it appears normally as audio and video online of the time, when I try to insert another video appears in the timeline without audio!

I had a new project, mp4 files inserted, it appeared normally aud & vid and then inserted another, also has of worked, third appeared in the timeline without audio! I removed all of the time line and began to insert the files again, but each of them appeared without aud, even the 1st two vid that were functioning normally before.

Please notify emergency

Thank you very much and Merry Christmas

Go to Edit/Preferences/Media and select medium in its own cache. I was thinking maybe it has something to do with standardized audio files, they must be provisioned when you clean the cache, I think at least.

I guess you can try and reinstall, wouldn't hurt...

Tags: Premiere

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