Problem with Photoshop crashes or freeze for users on a server terminal server

Dear Forum!

I'm having trouble with Photoshop gel over a period of 20 minutes when you (1) user gum with special brushes and (2) copy and paste the material to a PDF file in Photoshop. As you can see by the size of this post, I'm getting quite depserate here and need help.

Some background information...

Photoshop CS6 is installed on a server terminal server with approximately 25 active users where 3 of them are using Photoshop.

The operating system on the server is Windows Server R2 2012.

There are no extra modules just a simple installation of Photoshop in this case.

The server uses 40-60% of the memory most of the time (for the most part, a little less, sometimes a little more, but never 100%) and 40% of the CPU.

There is enough free space on the disk.

The problem in detail...

There are two occasions where the gel was held most of the time. After that it crashes for the first time, it will happen whenever you do any operations over a period of about 20 minutes and it is reciprocal for all users. When it freezes, freezes any terminal session but the program, I always answer (it is not in of "not responding") when you look at another user via the Task Manager. Ending the process as an administrator works sometimes, although the moment where I end it process it takes about 10 to 60 seconds before the program closes actually and the user gets back control. The best thing to do most of the time, if an administrator requires them to close the session.


1. the first opportunity is when you use the eraser with a brush that is not a standard but added manually. The names of the brush packages used are:
Extacy__Elemental

KKC_Fractal

Kornkid's_Grunge_Set

and the problem is with all the brushes inside those packages. How I evoke the problem is the following:

1. start Photoshop

2. create new

3. fill the background with any color

4. Select the Eraser tool

5. change the brush to one of those mentioned above

6. program freezes

2. the second scenario when the problem occurs is when users copy something from a PDF in Photoshop. The way I talk about it is:

1. open a PDF file

2. Select the box and copy it

3. open Photoshop

4 create new

5 paste in Photoshop

6. program freezes

So far, we've tried solutions...

I worked on it for several tour now and I'm not entirely sure on what exactly I did. I'll try and do the following once more, but I'm sure I've tried most of them.


Update graphics card drivers.

Reset all tools:

1. Select a tool options

2. choose «Reset all tools»

Reset default settings:

1. hold ctrl + shift + alt for Photoshop to start

2. Select "Yes".

Tested if it matter if I have a pen or not connected, which it doesn't.

Removed Special brushes (but it's still freezing when copy/paste of the PDF)

Deleted 'save in the background' and 'automatically save recovery information' options

Update to the latest version.

Off to OpenGL

Solutions I have not, but I'll try...

Reinstall Photoshop

Change the font preview size

1. go to "type".

2. Select "prview font size."

3. Select 'none '.

Delete the cache of system fonts

  1. Close all Adobe applications, including the application of office (if installed) creative cloud.
  2. Go to \Windows\ServiceProfiles\LocalService\Appdata\Local
  3. Remove the * FNTCACHE. * DAT or * FontCache*.dat files.
    NOTE: the asterisk (*) indicates the different numbers, letters or words, such as FontCache-S-1-5 - 21.dat or COFFfntCache.dat.

Delete the cache of Photoshop police

  1. Release of Photoshop and the creative cloud (if installed) desktop application.
  2. Navigate to the appropriate folder
  • Photoshop CS6 and earlier versions.
    Windows XP: \Documents and Settings\Local Settings\Application Adobe application
    [Windows 7: \Users\[user name] \AppData\Local\Adobe
  • Photoshop CC and CC 2014
    [Windows 7 and 8: \Users\[user name] \AppData\Roaming\Adobe\Adobe Photoshop CC or CC 2014

3. delete the TypeSupport (Photoshop CS6 and earlier) or the folder of police CT (Photoshop CC and CC 2014) Cache and the empty the trash.


Some links that I've been using...

t http://blogs.Adobe.com/Crawlspace/2012/07/Photoshop-basic-troubleshooting-steps-to-fix-MOS - issues.html
http://helpx.Adobe.com/Photoshop/KB/Photoshop-CS6-GPU-FAQ.html#troubleshoot
http://helpx.Adobe.com/Photoshop/KB/troubleshoot-fonts-Photoshop-CS5.html

To be updated for future visitors to this case, we discovered that the problem might be with a bug in Windows, so we downloaded the latest updates and are currently waiting for your comments. I'll update once more when some time has passed and we have confirmed whether the update has worked or not.

Tags: Photoshop

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