Problem with Update DM4 bios 1265dx

I have a Pavilion DM4 1265DX laptop, and I got a problem when I try to update the BIOS. The computer will never work again. I tried everything to recover the bios. I try a USB key and use the Windows key + B, not work too. How can I try to revover from the BIOS.

The computer start in a black screen and do nothing. It's now the State.

Hi my friend. I solved the problem and I got my laptop back. Thank you for all.

Are the steps I did:

1 create a usb key using "HP Unified Extensible Firmware Interface (UEFI) Support Environment"
2. I have download the BIOS package sp56058
3. I decompress the sp56058 file using 7zip
4. I run phoenixtool on the bios you want to recover. I look for the 01433.fd file
The tool will create 2 files: 01433.fd. DEC and RSA. GIS
5 rename files
01433.FD. DEC--> 01433.bin
RSA. GIS--> 01433.SIG
6. I have put these two files on the USB to Hewlett-Packard/Bios/current

Shut down your laptop, plug in the USB key, hang on win + B and power.
Wait for the system bios to Flash.

Tags: Notebooks

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    0.078: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.078: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
    0.078: Update.exe extended error code = 0xf0f4
    0.062: ================================================================================
    0.062: 09/12/2011 23:55:39.078 (local)
    0.062: C:\WINDOWS\SoftwareDistribution\Download\519039965b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)
    0.062: impossible to activate SE_SHUTDOWN_PRIVILEGE
    0.062: hotfix started with following command line: - q - z - er /ParentInfo:1ab7c07acdd60748bb5cdab1da30d925
    0.062: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    0.062: return the value of IsMediaCenterPC = 1
    0.062: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
    0.062: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
    0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.062: Check condition for line 2 of prerequisite returned FALSE
    0.062: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.062: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
    0.078: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.078: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
    0.078: Update.exe extended error code = 0xf0f4
    0.094: ================================================================================
    0,110: 2011-12-10 00:03:56.187 (local)
    0,110: C:\WINDOWS\SoftwareDistribution\Download\519039965b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)
    0,110: impossible to activate SE_SHUTDOWN_PRIVILEGE
    0,110: hotfix started with following command line: - q - z - er /ParentInfo:108421735f40f94ab5b1fa36d03364ec
    0,110: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    0,110: return the value of IsMediaCenterPC = 1
    0,110: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
    0,110: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
    0,110: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0,110: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0,110: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0,110: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0,110: Check condition for line 2 of prerequisite returned FALSE
    0,110: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0,110: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
    0.125: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.125: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
    0.125: Update.exe extended error code = 0xf0f4
    0.047: ================================================================================
    0.047: 2011-12-10 00:15:31.765 (local)
    0.047: C:\WINDOWS\SoftwareDistribution\Download\519039965b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)
    0.047: impossible to activate SE_SHUTDOWN_PRIVILEGE
    0.047: hotfix started with following command line: - q - z - er /ParentInfo:a836904d171d054a9105353041d24dfb
    0.062: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    0.062: return the value of IsMediaCenterPC = 1
    0.062: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
    0.062: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
    0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.062: Check condition for line 2 of prerequisite returned FALSE
    0.062: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.062: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
    0.062: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.062: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
    0.062: Update.exe extended error code = 0xf0f4
    0.141: ================================================================================
    0,141: 10/12/2011 11:28:16.421 (local)
    0,141: C:\WINDOWS\SoftwareDistribution\Download\519039965b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)
    0,141: impossible to activate SE_SHUTDOWN_PRIVILEGE
    0.157: hotfix started with following command line: - q - z - er /ParentInfo:5a0a1480332b504299b1ddd3cb9afff6
    0.157: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    0.157: return the value of IsMediaCenterPC = 1
    0.157: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
    0.157: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
    0.157: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.157: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.157: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.157: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.157: Check condition for line 2 of prerequisite returned FALSE
    0,172: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0,172: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
    0,172: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0,172: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
    0,172: Update.exe extended error code = 0xf0f4
    0.250: ================================================================================
    0.250: 2011-12-10 11:42:55.437 (local)
    0.250: f:\0133fe92e334b0b8457e\update\update.exe (version 6.3.13.0)
    0.250: hotfix started with following command line:
    0,265: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    0,843: return the value of IsMediaCenterPC = 1
    0,843: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
    0,843: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
    0,843: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0,843: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0,843: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0,843: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0,843: Check condition for line 2 of prerequisite returned FALSE
    0,859: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0,859: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
    0.875: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.875: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file

    This issue is now resolved.

    I'm not sure how, but I think it had something to do with a question I had with ehshell.exe (click here for more on this topic). KB973768 has something to do with Media Center, and given that I had problems with it, it did not cross the installation of this update. Once the ehshell.exe issue has been resolved, I was able to install this update.

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