problem with update of configuration

my screen says stage 3 update 3 0% complete do turn off not computer then goes to a black screen with the words 'floppy drive 0 seek failure"says F1 to continue, F2 to enter setup then here I'm stuck what do I do?

Windows Update Forum:

It comes with Vista, upgrade install and activate Forum.

You will get the best help for any problem of Update/Service Pack in the Windows Update Forum; the link below:

http://social.answers.Microsoft.com/forums/en-us/vistawu/threads

When you repost here, kindly include the Error Codes, and exactly what is happening when you try to update.

In this way, you will receive the best help.

See you soon.

Mick Murphy - Microsoft partner

Tags: Windows

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    0.062: 09/12/2011 23:53:35.078 (local)
    0.062: C:\WINDOWS\SoftwareDistribution\Download\519039965b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)
    0.062: impossible to activate SE_SHUTDOWN_PRIVILEGE
    0.062: hotfix started with following command line: - q - z - er /ParentInfo:e1af80918c7c3647ac8bf32656674b10
    0.062: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    0.078: return the value of IsMediaCenterPC = 1
    0.078: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
    0.078: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
    0.078: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.078: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.078: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.078: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.078: Check condition for line 2 of prerequisite returned FALSE
    0.078: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.078: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
    0.078: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.078: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
    0.078: Update.exe extended error code = 0xf0f4
    0.062: ================================================================================
    0.062: 09/12/2011 23:55:39.078 (local)
    0.062: C:\WINDOWS\SoftwareDistribution\Download\519039965b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)
    0.062: impossible to activate SE_SHUTDOWN_PRIVILEGE
    0.062: hotfix started with following command line: - q - z - er /ParentInfo:1ab7c07acdd60748bb5cdab1da30d925
    0.062: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    0.062: return the value of IsMediaCenterPC = 1
    0.062: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
    0.062: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
    0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.062: Check condition for line 2 of prerequisite returned FALSE
    0.062: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.062: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
    0.078: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.078: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
    0.078: Update.exe extended error code = 0xf0f4
    0.094: ================================================================================
    0,110: 2011-12-10 00:03:56.187 (local)
    0,110: C:\WINDOWS\SoftwareDistribution\Download\519039965b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)
    0,110: impossible to activate SE_SHUTDOWN_PRIVILEGE
    0,110: hotfix started with following command line: - q - z - er /ParentInfo:108421735f40f94ab5b1fa36d03364ec
    0,110: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    0,110: return the value of IsMediaCenterPC = 1
    0,110: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
    0,110: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
    0,110: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0,110: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0,110: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0,110: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0,110: Check condition for line 2 of prerequisite returned FALSE
    0,110: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0,110: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
    0.125: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.125: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
    0.125: Update.exe extended error code = 0xf0f4
    0.047: ================================================================================
    0.047: 2011-12-10 00:15:31.765 (local)
    0.047: C:\WINDOWS\SoftwareDistribution\Download\519039965b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)
    0.047: impossible to activate SE_SHUTDOWN_PRIVILEGE
    0.047: hotfix started with following command line: - q - z - er /ParentInfo:a836904d171d054a9105353041d24dfb
    0.062: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    0.062: return the value of IsMediaCenterPC = 1
    0.062: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
    0.062: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
    0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.062: Check condition for line 2 of prerequisite returned FALSE
    0.062: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.062: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
    0.062: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.062: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
    0.062: Update.exe extended error code = 0xf0f4
    0.141: ================================================================================
    0,141: 10/12/2011 11:28:16.421 (local)
    0,141: C:\WINDOWS\SoftwareDistribution\Download\519039965b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)
    0,141: impossible to activate SE_SHUTDOWN_PRIVILEGE
    0.157: hotfix started with following command line: - q - z - er /ParentInfo:5a0a1480332b504299b1ddd3cb9afff6
    0.157: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    0.157: return the value of IsMediaCenterPC = 1
    0.157: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
    0.157: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
    0.157: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.157: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.157: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.157: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.157: Check condition for line 2 of prerequisite returned FALSE
    0,172: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0,172: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
    0,172: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0,172: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
    0,172: Update.exe extended error code = 0xf0f4
    0.250: ================================================================================
    0.250: 2011-12-10 11:42:55.437 (local)
    0.250: f:\0133fe92e334b0b8457e\update\update.exe (version 6.3.13.0)
    0.250: hotfix started with following command line:
    0,265: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    0,843: return the value of IsMediaCenterPC = 1
    0,843: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
    0,843: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
    0,843: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0,843: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0,843: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0,843: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0,843: Check condition for line 2 of prerequisite returned FALSE
    0,859: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0,859: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
    0.875: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.875: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file

    This issue is now resolved.

    I'm not sure how, but I think it had something to do with a question I had with ehshell.exe (click here for more on this topic). KB973768 has something to do with Media Center, and given that I had problems with it, it did not cross the installation of this update. Once the ehshell.exe issue has been resolved, I was able to install this update.

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