Problem with updating creative cloud | Windows 8.1

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• Problems with updating creative cloud to desktop. (error code: 2)

  Problems with updating creative cloud to desktop. (error code: 2)

  Hi Mike,.

  You can follow the article: error: "unable to install". Creative Cloud Desktop that will help you get your number sets.

  Alternatively, you can follow the thread: Creative Cloud desktop could not be updated. () Error code: 2) where this issue is already addressed.

  Let us know if it works or not.

  Thank you

  Yann Arora

• Problems with update creative cloud, error 205

  I'm trying to update creative cloud, but it does not work with error code 205. Can you help me please?

  Hello

  Please see the below help document to fix the error:

  Download error, installation or update of Cloud Creative applications

  Kind regards

  Sheena

• Hello, I have problems with Adobe Creative cloud to open it in Windows 10

  
  

  Hello, I have problems with Adobe Creative cloud to open it in Windows 10

  Please try run as administrator. Is there any message you get at the launch of the cloud creative app?

• I have a problem with my creative cloud subscription.

  I have a problem with my creative cloud subscription. I used the creative cloud for about 1 year now. I paid monthly fees for the Package of Adobe curriculum for about 1 year. (I pay 35200won (KRW) every month from 19) And today, I update my creative cloud to the CC2015 version, and now I have to use the free trial version. I can't use the previous version more. And I have to renew their subscription. I think that my membership things has a problem. So I think on my creative cloud membership cancellation, but my monthly payment is already in. In other words, I have to use free trial versions of the program (CC2015), but my money for June 20 to July 19 monthly rate has already contracted.  I want to get refund or some useful to the resolution of this problem. I'll wait for your answer.

  How to cancel a subscription cloud creative

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone (do not support the weekend)...

  https://helpx.Adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-memb ership_stillNeedHelp

• Hello, my name is Elias. I'm having problems with Adobe Creative Cloud, I wrote an email is not correct and I can't change it. How to fix?

  Hello, my name is Elias. I'm having problems with Adobe Creative Cloud, I wrote an email is not correct and I can't change it. How to fix it?

  Hello

  See the following topics:

  Bad e-mail address to sign in to Creative Cloud Desktop, how to pass to my email address?

  CC has a fake email, can not change

  Hope that helps!

  Kind regards

  Sheena

• after update, creative cloud window empty

  after update, creative cloud window empty

  Hi natzoo1964,

  Please follow the steps:

  Windows:

  Name/AppData/Local/Adobe/OOBE/opm.db C/users/user and delete it.

  Mac:

  ~/Library/Application Support/Adobe/OOBE/opm.db and trash. (http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html)

  Launch desktop CC and try to connect.

  Kind regards

  Romit Sinha

• Problem with the creative cloud download

  Hello, one that our user have problem with download updated compared to the creative clouds. The download begins and what is 5%, it ends with error 213. Does anyone have advice, how to fix this? I put info of the newspaper here.

  Thanks in advance for your help.

  [When a staff member requests the information hover private hover over their name]
  [you can then click the Message option in the pop-up window to send a private email]
  [Accident removed long log... Please only send a log of crash to a technician, when asked]
  

  Error 213:19 license https://forums.adobe.com/thread/1907953 because of write permissions

  You must use an administrator account to install & update programs

• Several problems with Adobe Creative cloud app.

  I have several problems with the Adobe Creative Cloud application.

  1 CC Photoshop or prelude CC cross the bar of the 47% during installation. They constantly give me messages "Installation failed". When I click on "Learn more", I like that:

  "Installation failed."

  Errors during Installation. (7)

  More information"

  So, naturally, I click on more information to get the lifting against me following (which no do I understand):

  Exit Code: 7 Please see specific errors below for troubleshooting. For example,  ERROR:   -------------------------------------- Summary --------------------------------------  - 0 fatal error(s), 2 error(s)    ERROR: 12/01/13 13:16:06:425 | [INFO] |  | OOBE | DE |  |  |  | 6076 | ---------- CustomHook_Helperx64 ---- Start ----------  12/01/13 13:16:06:426 | [ERROR] |  | OOBE | DE |  |  |  | 6076 | Cannot load function name 'CSInstallerCustomHookProc' from library C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{5F816B76-62F3-41C9-B651-27F49F25F50B}.data. Error 0    ERROR: System check returned with error : -4  ------------------------------------------------------------------------------------- 

  2. I installed 5 Lightroom, then uninstalled. When I went back to re - install, the application Adobe Creative cloud wouldn't let me. He says that my 5 Lightroom is "up-to-date" and that it is in my article 'Your applications', not in the section 'find new applications '. I rechecked my programs and features in Control Panel, and it isn't here. I cleaned my registry and it is still there. I deleted the file "opm.db" in my OOBE folder and restarted CC - still nothing.

  I must say, guys. I'm not very happy with the time I spent just trying to install programs on my PC. While the plan is for it to be intuitive at a certain time, it is not very functional at the moment. No matter how much help you can provide me would be amazing - if you can provide it sooner than later, I'd be on the moon.

  Thank you.

  Hope this will help others record the amount of time this error I spent troubleshooting.  When you install Adobe InCopy CC, CC of Adobe InDesign, Adobe Photoshop CC, CC prelude Adobe and Adobe first Pro CC on a laptop Windows Pro 8.1, I an error similar to the one below.  Other installations of Adobe Acrobat XI Pro, Adobe affect effects CC, Adobe Audition CC, Adobe Bridge CC, CC of Adobe Illustrator, Adobe Lightroom 5 and Adobe SpeedGrade CC installed without error.  I ran across this test with a clean operating system, new construction to help isolate the problem.

  23/12/13 16:33:04:372 | [INFO] |  | OOBE. OF |  |  |  | 912 | 23/12/13 16:33:03:368 | [ERROR] |  | OOBE. OF |  |  |  | 6316 | Cannot load the name "CSInstallerCustomHookProc" C:\Program Files (x 86) library function \Common Files\Adobe\Installers\uninstall\{5F816B76-62F3-41C9-B651-27F49F25F50B}.data. Error 0

  I ran a minimum load of the operating system by stopping all non Microsoft services by running MSCONFIG. EXE and disabling and disabling all startup in the Task Manager, Startup tab items.  After restarting the laptop, I was then able to install CC of Adobe Photoshop and Adobe first Pro CC.  However, Adobe InCopy CC, CC of Adobe InDesign and Adobe prelude always failed CC.  I needed to start safe mode and disable BitDefender Virus Shield and BitDefender Desktop Update Service and then restart mode Normal (services were always disabled). I continued and completed the installations of Adobe InCopy CC, CC of Adobe InDesign and Adobe prelude CC.

  It seems that BitDefender is the process to load this function as a virus Trojan markup and stop installation.

• Problems with Adobe Creative Cloud

  Yesterday, I buyed a month of subscribition for Adobe Premiere Pro. When I tried after that go on cloud creative install was written something like "to run the application, you must have adobe application manager installed" I tried to download the application adobe for Windows Manager since I'm on a version of Windows 7 but it did not work. The change in message and it was sometimes written "You must download creative cloud to continue" and I click on the link and he send to an error on Adobe page. I tried to uninstall and install again creative cloud but I've got all the sames errors even when I don't know what to do I am at school and I really need those applications to make homerworks at home someone help me!

  Hello

  Please, try the following steps:

  Uninstall Adobe Creative Cloud Control Panel application.

  Step 1:

  Open the c: drive and navigate to C:\Program Files (x 86)------\Adobe "common files".

  Open the Adobe folder and delete folders named Adobe Application Manager and OOBE.

  Step 2:

  Navigate to C:\Program Files (x 86) \Adobe.

  Open the Adobe folder and if necessary remove Adobe Creative Cloud folder. [* important]

  Step 3:

  Press Windows button (located between Ctrl and Alt buttons) with the key R together at once, you will get a command window.

  Type below command and press the enter"" key.

  AppData

  Then go to the Local > Adobe.

  Open the Adobe folder and delete folders named AAMUpdater and OOBE.

  Step 4:

  Click on the link of shot and download Adobe Application manager and install the same:

  http://download.adobe.com/pub/Adobe/creativesuite/CC/Win/ApplicationManager9.0_all.exe

  Once the installation is complete, double-click the launch of Adobe Application Manager on the desktop icon.

  It will start the update process and is updated for creative cloud application.

  Kind regards

  Sheena

• Install Acrobat DC yet he deletes old version with updated Creative Cloud Desktop...

  I've updated to creative cloud was last updated, and the covering memo was more about Acrobat:

  It was in the release notes for the latest Cloud Creative Office in installed today:

  -----------------------------------------------------------

  Version 2.3.0.151 released on 24/09/2015

  This update brings considerable improvements in the installation experience:

  Processes that are in conflict with the installation of the products are displayed before download

  starting price. In addition, notifications about the contradictory processes are much more useful.

  Installation and download acrobat DC is will support already installed

  versions of Acrobat.

  ------------------------------

  Note the "BOLD" element. I NEVER updated to Acrobat Pro DC if he removes my old version.

  Does anyone know if now with the current CC Office it will not?

  Hi Derek,.

  Assuming that you had installed Acrobat XI Office CC: -.

  If you are on Mac and uncheck the option 'Remove older versions' (Please note that the default option is to remove the old version), of the advanced of the dialog "Update" option and continue on update, Acrobat DC will be installed and Acrobat XI will also remain on the system.

  In Windows, Acrobat XI would be removed on update to Acrobat DC CC Office, for now (regardless of the option chosen).

  Hi Fred,.

  According to the behavior of CC Desktop, if a newer version of an application is available, it is displayed in CC Desktop under "Latest Versions" with button to update. If you choose to uninstall Office CC, it would remove the previous version, as the latest version is still not updated, the system.

  To retrieve your XI Acrobat, please download it from https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html

  Thank you

  Sumita

• problems with renewed creative cloud composition

  I have a subscription to creative cloud. I renewed it on 18 June 2016 for a year. On August 1, 2016, I get a Dungeon to receive messages to renew my membership again. My membership is cancelled on 6 August. Says Adobe customer service there is a glitch and the problem will be resolved within 2 business days and I can start a new account, or make the payment again. There is also the assurance that any additional payment collected is repaid. I did a second payment on August 6, 2016 and waited. Membership has not been renewed. I contacted the service the customer again on 10 August. I was assured that the problem will be solved within 24 hours. Nothing has been done yet. I would like to know if anyone else faced with these problems. I got a trial of Photoshop and Lightroom subscription, which I use a lot. The photoshop trial subscription has expired and I can't use, while the number of members of Lightroom will expire in 4 days. Could someone help me please?

  Hi reda,.

  Please contact customer service for account and billing related research.

  You can also view Support FAQ: how to contact Adobe for support?

  Hope that helps!

  Kind regards

  Sheena

• Problem with uninstall creative cloud

  After that I migrated my old iMac to the new iMac, my creative cloud did not work; 2015 Photoshop did not.  I tried to uninstall the creative cloud.  the message was released as "Creative desktop uninstall completed with errors.  When I reinstalled the creative cloud, he is out the window pop-up without content inside!

  Please help otherwise, I can't use Photoshop.

  Thanks in advance.

  Eric

  It is best to do a clean reinstall.

  Follow the procedure below:

  N ° 1)

  Click on the Finder and search options listed next to icon located Apple in the upper left of the screen and click on the "Go" menu button and select 'utilities '.

  (Applications > Utiliites)

  Look for a CC Adobe and Adobe Application Manager folder under utility window and trash both folders.

  Step 2)

  Trash Adobe Creative cloud folder from Applications as well.

  Step 3)

  
  

  (1) right-click on the icon in the Finder, then select the option "Go-ToFolder .

  (2) you will get a text box, type in the following command and then press the 'return '. (Don't miss ~ symbol)

  ~/Library

  (3) then navigate to Application Support > Adobe.

  Open file Adobe and trash folders named AAMUpdater and OOBE.

  Step 4)

  (1) right-click on the icon in the Finder, then select 'Go - To' folder.

  (2) you will get a text box, type in the following command and then press the 'return '.

  / Library

  (3) then navigate to Application Support > Adobe.

  Open file Adobe and trash folders named AAMUpdater ,Adobe Application Manager and OOBE.

  Step 5)

  Click on the link below and download & run the cleaning of Adobe tool:

  Select the option "Adobe Application Manager for Mac OS X 10.6" and click on ""clean Selected " ."

  http://download.Macromedia.com/SupportTools/cleaner/Mac/AdobeCreativeCloudCleanerTool.dmg

  Step 6)

  (1) if it please click on the icon of the Apple menu and select System Preferences, then click Network.

  (2) choose the network that is currently connected to the internet can you Ethernet or Airport (Wireless).

  (3) then click on the Advanced button, then click proxies.

  (4) to the title of "Select a Proxy Server to configure" uncheck all checkboxes proxy, can uncheck "Use FTP Passive Mode (PASV)".

  (5) then click on the Apply Now button.

  ( Step 7)

  Click on the link below and download the creative Cloud configuration file and use it to install the creative Cloud Desktop application.

  https://ccmdls.Adobe.com/AdobeProducts/KCCC/1/OSX10/CreativeCloudInstaller.dmg

• several problems with adobe creative cloud desktop (win7/8)

  I installed the application adobe creative cloud on two computers, one with win 7 64 bit and the other a win 8. It works with any of them

  Win 7:

  I can start the application, log in and click the button install for my programs (Lightroom and Photoshop), but the bar for the State of the installation just stay at 0%. I tried twice, reinstalled the app, but it made no difference.

  I have an old installation of Photoshop CS6 and Lightroom 4.4 on this computer, this may cause of these problems? But I don't want to delete it, because otherwise I would have no photoshop at all to work with...

  Today I couldn't even start the creative cloud desktop application, you can click it but nothing happens.

  Win 8:

  I installed the creative cloud desktop application, I can start but I only get this blue spinning wheel and nothing happens. When I close the application, it will start again automatically 5 minutes later, of course with nothing past this wheel that turns, really boring after awhile.

  Please help me, I don't know what more can be done. And I don't want to remove the existing versions of Lightroom and Photoshop, because I need in my workflow every day :/

  Yes Daniel.

  You can try to download the application from the link below:

  Direct download links of Adobe CC 2015: 2015 creative cloud release | ProDesignTools

• Problems with Adobe Creative Cloud package

  Hello community

  I have a problem with creative cloud Packager.

  I can very well pakage, but when I try to install the package on another mac, it just says installation failed after a few minutes, I can see that it installs Adobe Bridge in the dash but nothing more.

  The package includes Photoshop, Bridge, Muse, first, Illustrator, Indesign, After Effects, Dreamweaver, incopy, lightroom,

  The installation works fine if I try to install it on the mac, with that I made the package

  Mac im trying to install is on an imac 27 "5K 10,10 osx

  Hello again.

  I talked with Adobe Support, seemingly impossible to install the package of USB keys, you must transfer the files on the osx first and then install it locally.