Problems of CD-rom in Windows 7

My cd-rom drive worked fine until a week or so, when I put in a cd to play, and he started just running and stopped.  When to check in Device Manager, I get this message Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19).  Anyone know a solution?  I already tried Mr. Fix - it, uninstalling and troubleshooting on the computer.

Hi Corey,.

You may experience this problem if the registry is damaged. I suggest you follow the troubleshooting steps form the article and check if it helps.

Your CD or DVD drive is missing or is not recognized by Windows or other programs

http://support.Microsoft.com/kb/314060

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article:

http://Windows.Microsoft.com/en-in/Windows7/back-up-the-registry

How to back up and restore the registry in Windows

Hope this can help, if you have any questions or problems on Windows feel free to post here at the Microsoft Community forum.

Tags: Windows

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