Problems of Smartphones blackBerry with the receipt of emails

I just got this phone for Christmas and set up two accounts of e-mail on my phone.  So far, I received my emails very well on my phone and they always charge just notified me, etc.  Yesterday, I received an e-mail in two inboxes (on my phone) basically saying thank you to set up your e-mail accounts... you will begin to receive messages in 20 minutes (the same e-mail I had when I first set up the e-mail on my phone accounts).  Since then, I've not been doing e-mail on my phone even if when I check my e-mail on my computer, there are new messages.  I tried to remove the two accounts and setting them up again, but this does not solve the problem.  Any reason why it does this and I have to do?

Hi and welcome to the Forums!

I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come):

(1) registry HRT

  • Homescreen > Options > Advanced Options > host Routing Table > (it matter little what line is current) > sign up now

(2) Service reference books

  • KB02830 Send the directories for the BlackBerry Internet Service

(3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

I hope that will move things again for you! If this isn't the case, then you should contact your carrier for the support and formal help.

Good luck and let us know!

Tags: BlackBerry Smartphones

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