Problems using PDF on some devices

Hi, hoping someone can help. This might not even be an Adobe issue but I thought I'd ask.

I have recently release a downloadable pdf. In the pdf file are tables that allow the user to enter data and they are doing some simple calculations.

It works fine on iPhone, iPad and Android 6 +... but I get customers coming back cannot be used on their iPhone 6s. This seems to be the only way out.

I don't know that it's a matter of apple, Adobe or where I have added encryption/no copies etc.

The message they get is either.

"This document is protected. Some changes may not be allowed.

Or

"restricted document. This tool is not available because of the security settings for the documents'

I guess that's something I did when I downloaded it.

Any advice would be great

Phil

Hi Phil,

seems that your iPhone 6s users try to use commenting tools to change the shape. Ask them if they can type on a form directly field to enter data.

Acrobat Reader on mobile devices does not comment (text markup, free text, drawing, etc.) on the encrypted documents.

I hope that this response will help you solve the problem.

Tags: Adobe Document

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