Problems with the registration of the CTM to CTSMan

Hi all

Is there a constraint of time return on registration of a CTMS to CTSMan.  We have 2 CTMS on Slough, United Kingdom and the other in Ohio, United States.  Our CTSMan is also in Slough.  The Ohio CTMS base seems to be okay at the beginning, but then the errors appear where CTSMan said Community trade marks could not authenticate.   The credentials are correct, so my suspicion is that CTSMan expects that there will be a recognition of the Ohio CTMS fast he is received (the round trip time is 109ms)

What sounds right?  What is the recommended method to resolve this problem?

Sincerely, Glen

Hi Glen:

If 109ms is RTT of the Ohio CTMS CTM in Slough, which should be good.  Finally, I checked the default deadline for registration was two seconds.

In your CTS-Manager, you have your servers of CTM is entered with the IP address or host name?  CTS-Manager/CMTS is configured with specific DNS servers?  CTS-Manager/CTMS versions (I assume you're in 1.7 or 1.8 on both)?

A more common cause of what you describe is lack of DNS. Make sure you have your DNS servers configured to solve for the CTM in Ohio, in addition to the MLC to Slough.  Periodic audits are are on the Community trade mark and of Community trade marks.  It is in Chapter 8 of our of CTS-Manager Install/Admin guide:

http://www.Cisco.com/en/us/partner/docs/Telepresence/cts_manager/1_7/Admin/ctm_instalCTS_M.html

You can issue "utils network host" from the CLI of the CTS Manager, and "utils network host the CLI of CTM to see if either fail to solve.»

"Configuration of DNS for before name resolution is required for CTS-Manager and all servers configured in the CTS Manager.  All server names can be resolved by the DNS of CTS-Manager and CTS-Manager server name can be resolved by DNS to all other servers. »

Also, make sure that the appropriate ports are open between the CTMs and CTM (if the servers are secure and it is a new installation, I would definitely check this). Here is the list of ports:

http://www.Cisco.com/en/us/partner/docs/Telepresence/security_solutions/ctss_app_a.html

If neither of the above seem to be the issue, then a TAC case may be a good idea, so we can take a look.

HTH-

Tina

Tags: Cisco Support

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