Product number: H5Q15AAR #ABA: jasmine - can I mix 4 gb and 8 gb DIMMS (Envy 700-056)

System was delivered with 3 x 4 GB DIMMS, I added a 8 GB DIMMS and thought I was hapily using 20 GB of RAM!

HP Support assistance - bios auto update and a new motherboard later I found a software that took place previously (VMWARE) complained I didn't have enough RAM.

Windows says 20 GB (11.9 GB useful)

I'm going to buy a second 8GB Dimm thought I can pair 2x4gb and 2x8GB - slots are color coded for couples.

I've lived all combinations and still Windows says 24 GB (11.9 useful) unless I completely remove DIMMs to 4 GB - I straight go 16GB.

All four DIMMS must match though. I need 4x8Go to get 32GB - all other systems I've owned was satisfied with the match.

I suspect my motherboard has a bad slot replacement sort but haven't 4x4GB DIMM to prove that.

Any help would be great!

Thank you, FITCS.

Thanks - I'll let it pass and go buy an enthusiast/Gamer box where I can more easily Exchange components.

Just to say it again if - memory passes all tests memory BIOS - tool diag HP short and long tests.  So the BIOS suggests that it is happy.  It isn't okay that suggests the test BIOS does not use memory in the same way as Windows 8

The BIOS provides much less control than I'm used to-when I migrated to the new machine, I'll see what I can do with the upgrade of the BIOS and the violin bit more.

It does not matter what combination of I put two DIMM memory slots, I see and can use all of it.  Only when I arrived on the 3rd slot & 4th I have problems.

One mistake I've seen during this process is the tool display options diag showed the 4 slot for wrong info but a relocation has taken care of that.

I appreciate all the answers - if she get finally work DIMM 4 slots I'll answer here with how it was done.  Although, I'm not going to buy another 4 x 8 GB DIMMS to test the manufacturer of memory as being the issue.

Great to see HP have such a vibrant community and customer service - (thank you Lorraine!  I don't think I've fully recovered since the updates to the BIOS has failed, but the service was stellar!)

Tags: HP Desktops

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