Projects on Mac Pro MacBook: redraw problems in the timeline

Hi all

my main workstation for Premiere Pro CC 2014 is a Mac Pro 2010, I am overseas edition on a 2013 15 "MacBook Pro retina. Transfer of projects between the Mac Pro and MacBook Pro works fine, but every time I have (re) - open a project on the Mac Pro, which has been edited/saved on the MacBook Pro before, I have massive refresh problems in the timeline: it's especially black, when I move the mouse some rectangles under will become gray, other blacks--in simple words : it is not possible to work with this timeline at all. CUDA/GPU switching does not help, removing previews, re-opening windows did not help either.

PPro CC 2014 Timeline Bug 01.jpgPPro Redraw Bug 02.jpg

When I create a new sequence, it looks good, I can't copy all clips in a timeline messed up in this new sequence but first doesn't 'see' and copy a small fraction of the clips. The only solution I found, had to IMPORT sequences of MacBook Pro projects. In this case, everything looks and works as expected.

Everyone has seen the problems of this kind?

Hi Raoul,.

rklem wrote:

This is a moderated forum, right? So can I expect Adobe to comment on this serious question from a customer who pays? No response after one month. No answer from either support, where I reported this bug a few weeks ago. Maybe I should try Twitter instead...

We do not monitor the forums, but it is impossible to respond to all posts. We rely on the community to help us in this regard. You can try Twitter, but we generally tell people here so we can discuss the issues more easily.

You say that you have contacted support.
Have you started here? Contact the customer service

You process the queue on video?
You have a case number?
Let us know if I can help you more easily.

rklem wrote:

I updated the NVIDIA software to the latest version, which has not changed anything.

I'll make sure that you use exactly the same CUDA driver for each system.

Thank you
Kevin

Tags: Premiere

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