PSC 750xi with osx 10.7.4

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  NB. update has been performed and the function of the printer works. Do not work what is the problem.

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  Hi @JMC30,

  Welcome to the Forums of HP Support!

  I see that your HP PSC 750xi all-in-one printer is stuck in a "free test and ink carriage will not move. I would be glad to help and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

  It seems that there might be a power supply problem or there might be a hardware malfunction. Please, try the following steps to see if we can solve the problem.

  Try the steps in the order presented:

  • Unplug the USB cable.
  • Let the printer and disconnect the printer cable and the wall socket for 60 seconds.
  • Reconnect the power cable to the output of the printer and the wall, and not a surge protector. This ensures that the printer is full on and can help this situation.
  • Make sure that the printer is connected directly to a wall outlet (do not use a hub or a surge protector). This ensures that the printer is full on and can help this situation.
  • Connect the cable USB in once the printer has finished his departure without errors.

  If the problem persists, follow the steps in this guide: print cartridge error.

  If you have completed all the above steps and your product still has a problem, service the product.

  Contact HP for service in all countries except Asia-Pacific.
  First, check your product warranty to check your warranty printer status and then go to contact HP support to find an authorized dealer or to schedule a repair.
  Cost of repair out-of-warranty printers may apply.
  What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:
  Step 1. Open the link: www.hp.com/contacthp/
  Step 2. Enter the product number or select Auto detection
  Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
  Step 4. Scroll down and click on: contact HP options - click Get phone number
  File number and phone number are displayed.

  Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

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