QS20 and 5.1.3 upgrade issue

Have a QS20 which worked well 5.1.2 nuder

5.1.3 upgrade and now the unit do not "see" the same camera so have video input.

Check all connections to make sure all were always OK.

have no remote control of the camera.

When I raise a call and access the web page to obtain the control of the camera, it is said that there is no camera.

XStatus has the following

* s of the camera 1: false

Is this a known problem and down grading to 5.1.2 will fix the problem?

Hello

the value of the VISCA_CONSOLE variable is incorrect. To be able to correct the camera value must be 0.

To do this, go again in SANGAM prompt # and enter:

setenv VISCA_CONSOLE 0
saveenv

And then reboot the camera [power on/off].

That should do the trick!

It is documented in CSCtz15586 - Cisco TelePresence 4 x camera does not meet orders correctly

Tags: Cisco Support

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