Qualcomm wireless update and now wireless not work grrrrr

Today, HP said that it is an important update for my wireless adapter and did an update via the HP Support and now have a red triangle with a! inside her and now my wireless died refuses to find any wireless router and the failure of any attempt to make it work.

Name of product: notebook PC HP Pavilion g6

Product number: C6M50EA #ABU

8.1 Windows 64-bit

Qualcomm-Atheros Driver Installation Program - Qualcomm-Atheros - 10.0

Qualcomm Atheros Extensible Wireless LAN device - Qualcomm Atheros Communications, Inc. driver.  -10.0.0.264

PCI\VEN_168C & DEV_0032 & SUBSYS_1838103C & REV_01 hardware ID

Any ideas how can I fix?

Thank you for the information. Based on this information, I have a few troubleshooting steps more than I can suggest:

1. I would like you try ping on your router. Information on how to perform this task are described here: How to Ping the router of network Windows.

2 take note if there is no packet loss, or if you are able to accomplish this task.

3. Once this is done, I would like to that use you HP Support Assistant to test the capabilities of this computer network. To do this:

-Open HP Support Assistant and click on "Internet and security.

S ' ensure you are on the Internet tab, then click on "HP network Check."

-It can generate a confirmation screen; Simply click "Next".

-This diagnosis checks certain conditions and variables. Ultimately, results will be posted. Please take note of any errors and the potential causes (you can click the arrow next to root causes for more information).

I need this information if the problem is not resolved. As an additional troubleshooting step, I suggest that you perform a system restore. I say this because you said that the problem occurred after an update. For more information about how to perform a system restore, please see this Microsoft Web site: How to refresh, reset or restore your PC

Please note: a system restore will return the computer to Windows 8. While in Windows 8, all of your Windows updates and install all the necessary drivers (drivers Windows 8 on this computer are found here: drivers PC laptop HP Pavilion g6-2213sa). Please check if the computer can connect to a wireless network at this point.

Once you have verified this, you can return to the 8.1 Windows computer if you wish. Please provide all your results.

Mario

Tags: Notebooks

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