Question subscription student, cannot use the software.

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• use the software on multiple computers

  I don't think it's a question of 'forum', but I can't understand how to contact Adobe directly (very annoying!). I need to know if, with a creative cloud account, I use Photoshop on my laptop and my desktop computers. Someone knows the answer, or know where to find? If you can answer me by e-mail (email removed by moderator) who would be useful, as I don't regularly check this forum. Thank you -

  See also CC help | Creative cloud / Common Questions

  Can I use the software that I download creative cloud on more than one machine?

  Yes. Creative desktop cloud applications can be downloaded and installed on multiple computers, regardless of the operating system. However, the activation is limited to two machines per person associated with membership. See terms of use for more information. Learn how to turn off a Creative License on a cloud machine.

• I am a student in the United Kingdom, and my account Adobe said that my adobe creative cloud subscription has expired so I can't use the software. However when I access my account through "onthehub" he told me that the same subscription has not expired. P

  I am a student in the United Kingdom, and my account Adobe said that my adobe creative cloud subscription has expired so I can't use the software. However when I access my account through "onthehub" he told me that the same subscription has not expired. Help, please?

  Your subscription to cloud shows correctly on your account page?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  If you have more than one email, you will be sure that you use the right Adobe ID?

  .

  If Yes

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• Hello! I have the CD of Acrobat Pro DC version and then to buy the subscription monthly I couldn't code redemption to work for my MS Surface Pro 4... as obviously cannot use the CD but Staples has sold to me, I opened it: Staples said that they c

  Sorry I added it in the question, sorry about that part!

  Hello! I have the CD of Acrobat Pro DC version and then to buy the subscription monthly I couldn't code CD Exchange to work for my MS Surface Pro 4... as obviously cannot use the CD but Staples has sold to me, I opened it: Staples said that they could transfer to my Surface and they canceled the monthly... but no, I'm still paying every month and I have a box of cd $ 500 that I can't use! Help, please!  How can I activate this pay redemption code (which does not work? I tried for hours!) and I pay monthly?  Help, please!

  Hi shannonr44052735,

  I see that you have an active subscription to Acrobat Pro DC under your email address.

  See this KB doc for help: redemption code help

  If your redemption code does not work, I will propose you to return what you already active subscription.

  You can install Acrobat Pro DC from this link: download Pro or Standard versions of Acrobat DC, XI or X

  Make sure that you use the same Adobe ID, in which you have Acrobat subscription.

  Let us know if you need help.

  Kind regards

  Meenakshi

• When you use the question mark, appears like a capital E with accent French and cannot use the quotes.

  Original title: I can't use my question mark (rises like a capital E with accent French and cannot use the quotes)

  I'm having a problem from time to time with my ability to use marks quotaion, brands etc. How can I treat it DEFINITIVELY the question.

  Thank you

  Hi golfnut11,

  1. you are using a laptop?

  2. you remember to make changes to the computer priro to this question?

  Step 1:

  If you use a laptop, check if the FN key is enabled. If so, then try to turn it off and check.

  Step 2:

  You can also try to check the keyboard on the screen and if the problem occurs or not.

  Check out the link:

  Type without using the keyboard (on-screen keyboard)

  http://Windows.Microsoft.com/en-us/Windows7/type-without-using-the-keyboard-on-screen-keyboard

  If you use a Microsoft keyboard, you can also consult the following article:

  Troubleshoot wired keyboards that do not or only the erroneous characters category
  http://support.Microsoft.com/kb/258826

  Hope this information is useful.

• I plan The New School student to use all software of creation of clouds, but I can't open Photoshop in my Mac, today, it is said that it has expired. I tried to redeem or to install again, but it does not work.

  I plan The New School student to use all software of creation of clouds, but I can't open Photoshop in my Mac, today, it is said that it has expired. I tried to redeem or to install again, but it does not work.

  Hello

  Please, try the following steps:

  • Uninstall Adobe CC (Creative Cloud help |) Uninstall the creative Office Cloud app)
  • Reboot the computer.
  • Install the latest Adobe Creative cloud version from the link: CC help | Creative cloud desktop

  Kind regards

  Sheena

• the creative team of cloud will not have second computer to use the software, said "without subscription Found.

  I'm signing until the second computer to the creative team of cloud. Yet, he continues to want 'buy me' software, even if I have the subscription of the team. When I try to access my login information and use the software it says "no subscription found." You are allowed to have 1 person by members of the creative team of cloud? I always thought that 2 computers were allowed by each subscription.

  mono-utilisateurs subscriptions allow unlimited facilities but, at most, two concurrent connections.

  team subscriptions are different.  Check with the administrator of the team.

• P20: cannot use the DVD - RAM drive after installing a trial software

  Hi members,

  I am using Toshiba satellite P20 - 604 model - load with windows xp prof - SP2. I wasn't able to use the software from burning DVDs successfully, so I tried to install cyberlink Power2Go software (trial ver) in there and ended up with "No. DVD RAM DRIVE APPEAR" in my computer. I could see the device dvd - ram with a yellow exclamation point in Device Manager. (the drive model is MAST * A DVD-RAM UJ-811). I tried to update the driver for it, no use. No idea how to recover the original driver and make it available for use dvd - ram drive? waiting for your valuable solution.

  Thank you & best regards

  M.Kanagaraj

  Hello

  The easiest way is to use the system restore option if you have created a restore point before you have had an experience with the trial version of Power2Go. If this is not the case, check if there is a system restore point has done in recent days.

  Good bye

• Cannot download the software due to a network problem

  Hi all I'm on MacBook Pro (retina, 15 inches, end of 2013).
  I try to install Windows 10 with the version downloaded from the Microsoft Web site.
  I finished uploaded and am trying to use Boot Camp to install Windows 10.
  However, I faced a question and it is that he "cannot download the software due to a network problem".
  I'm stuck here for an hour and I can't find a solution.
  I did all right until now by the following online tutorial but it prevents me to continue.
  Any help will be appreciated.
  Thank you.

  It is a very common problem. To fix this, first try to start your Mac in safe mode by following these steps-> safe mode try if your Mac does not commissioning - Apple Support

  Then, restart your Mac as usual and try to download the Windows support software again.

• Cannot use the Start button

  For some reason, when I try to click on the Start button, it disappears.  I tried all day to dissable addons that sort, but it ended up doing another way.  I have restarted computor, but the Start button, always goes away until I can click on it.  Everyone comes through this before please?

  Hello BeverleyMacKenzie,

  Thank you for the question!

  I'm sorry to know that have problems you with start button. As I understand it, you cannot use the button start effectively.

  Method 1: perform the scan SFC (System File Checker) and see if the problem occurs.

  How to use the System File Checker tool to fix the system files missing or corrupted on Windows Vista or Windows 7

  Method 2: use the Microsoft Safety Scanner in full scan mode and to remove all the threats that is not detected by it and see if the problem persists.

  Microsoft safety scanner

  Note: the Microsoft Safety Scanner expires 10 days after being downloaded. To restart a scan with the latest definitions of anti-malware, download and run the Microsoft Safety Scanner again.

  The Microsoft Safety Scanner is not a replacement for the use of antivirus software that offers continuous protection.

  Answer to us if you have problems with start button or any other issue of Windows, and I'd be happy to help you again and try to correct the problem as soon as possible.

  Good day!

  Hope this information helps.

• Since the upgrade to Yosemite to El Capitan, my life is a misery! I use the software Adobe CC - well, I DID it! Nothing works anymore. I have to Forcequit all apps and nothing loads... anyone?

  Since the upgrade to Yosemite to El Capitan, my life is a misery! I use the software Adobe CC - well, I DID it! Nothing works anymore. I have to Forcequit all apps and nothing loads... anyone?

  I have all the latest upgrades.

  My operating system is El Capitan 10.11.3

  I have Adobe CC 2015 Illustrator, InDesign and Photoshop. None of them will launch, open or close.

  My mac is so slooooowwww. I'm sitting for 3 days I look at a spinning wheel. Can anyone help? My roof looks inviting at the moment!

  running CC2015 10.11 and it is compatible with El Capitan, so the question is what else is on your system that may be the cause of the problem:

  Please run a report of etrececk and post the results here

  http://etrecheck.com/#about

  This will give us one overview of what else is running on your system

  If you are currently using any anti-virus Mac you must uninstall it immediately from your system. See web developers page for instructions

  If you currently use one "own my ' or 'custodian' of products you must remove them from your system immediately.

  Restart and reset the PRAM

  How to reset the NVRAM on your Mac - Apple Support

  and in the meantime if you need to use CC I suggest you try the following

  start in safe mode and run CC

  Try safe mode if your Mac does not end commissioning - Apple Support

  or Create a NEW account administration and the boot into that and run CC

  and see if either of these procedures to help.

  and if you must go on your roof with a lounge chair, some Bob Marley albums, not a note.

• win xp prof, I forgot the password, cannot run the software, web access, etc., help

  I forgot my password "Sign up" (after the 'user name' field Director) and cannot open the software; so I can't use any utility to reset or change the password to start windows xp professional. Can anyone help?

  I forgot my password "Sign up" (after the 'user name' field Director) and cannot open the software; so I can't use any utility to reset or change the password to start windows xp professional. Can anyone help?

  Not here.  Google can.  You forgot the administrator password?

• cannot use the CD to install the printer. Series of HP Office Pro 85 A909g

  Cannot use the CD-Rom installation disc to install the printer.  Series of HP Office Pro 8500 has 909 g.  I need to know if I can download what I need to do my printer works.

  Visit the hp product page: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&lc=en&dlc=en&product=3752459
  Select the operating system of the computer and download the driver software.

• I paid to Plan creative cloud (UN Año) fotográfico (n. º of pedido 11854470059). It s already charged on my credit card, but the products are not available on my account. What can I do to use the software?

  I paid to Plan creative cloud (UN Año) fotográfico (n. º of pedido 11854470059). It s already charged on my credit card, but the products are not available on my account. What can I do to use the software?

  Your subscription to cloud shows correctly on your account page?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  If you have more than one email, you will be sure that you use the right Adobe ID?

  .

  If Yes

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• My VISA card has been cancelled. How can I pay Adobe and continue you use the software CC?

  Your credit card may be cancelled cause of lost or stolen?

  For me, it was just a mistake of my Bank... Well Yes, it can Alosso happen.

  Here's the point: my credit card is unsueable so Adobe can't receive money, and I need more two weeks to receive another card.

  So, is there a way I pay Adobe (maybe the transfer) and continue you use the software great CC?

  Thank you!

  Arthur

  Hello

  I see that you have an adobe under the same email account as with the forums.

  I would go you through the link below for more information billing, please go through the last segment that reads: restart an inactive subscription

  Renew, restart, or extend your Adobe Creative Cloud membership

  Hope this helps!