Questions call non-Traversal

Hi all

I implement some new devices of telepresence:
Site has
VCS-control (X8.1)
VCS-Expressway (X8.1)
MCU 5310 (4.4)
C40 codec (7.0.2)

Site B
(7.0.2) codec C20
The site has different subnet

I have enabled H.323 & SIP on the VCS - C and tested several calls between Site A & b. whenever calls go out H.323, SIP, or SIP to H.323 from the C40 for the C20 or vice versa, that there is no problem. Both sites receive video and audio.
Whenever I force the same protocol. That is to say, H.323 to SIP for SIP or H.323 and making the same calls, the site B (C20) is not video of the Site (C40). However the C40 receives both video & audio of the C20. What is interesting, is that if I do the same calls of the MCU, which is also in Site A, then there is no problem. So the problem is between the C40 and C20.
Since I'm not physcally on sites because I do this execution remotely, I can count only on the stats I get from the GUI. I have attached a photo taken of the customer from the screen of the C20.

Calls:
Calls crossing
C40 - C20 H.323 - SIP - call ok
C20 - C40 H.323 - SIP - call ok
C40 - C20 SIP - H.323 - call ok
C20 - C40 SIP - H.323 - call ok
MCU - C20 H.323 - H.323 - call ok

Non-Traversal calls
C40 - C20 H.323 - H.323 - no video received the C20
C40 - C20 SIP - SIP - no video received the C20
C20 - C40 H.323 - H.323 - no video received the C20
C20 - C40 SIP - SIP - no video received the C20

This suggests that there is only a problem on the C20 in non-traversal calls. I don't want to use licensed traveled between these 2 points of termination.

Thank you for your help. Any input would be greatly appreciated.

-Greg

When you make an H323, SIP call, all media is 'mandated' by the VCS, so they would still work even if they cannot ping each other.  When you do a non-traversal call, media flows directly between the endpoints.

Ping a C-Series, connect to the codec via SSH (same credentials as the Web browser), and then type systemtools network ping 10.1.1.1

Where "10.1.1.1" is the IP address of the remote end point.

Tags: Cisco Support

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