BlackBerry Z10 Z10 MEP0 - locked Sim Card

Hi all

I have a very simple problem, but it doesn't seem to be documented

I have a Blackberry Z10 with my french carrier Orange

I've received from them a network unlock code (an official)

I tried this code 10 times and now my camera works fine, but refuse to unlock the network

I introduce the original SIM card, but it will not unlock the net work. I can't use my phone, even with my Orange SIM card

"One or more of your network codes are blocked. This preveting your device to use the Mobile network. Please contact your service provider.

When I contact my service provider "Orange EN" they do not understand and ask me to contact Blackberry "

What can I do?

After ten attempts have been used, you only a few choice to unlock the device.

There are three ways and only three, to achieve this goal.

* Purchase a MEP code MEP unlocking unlock Internet provider. Be wise and be sure to buy one with a good reputation and good reviews and comments.

* IF your unit is under warranty, contact your technical support service provider. Tell them that you have this problem that needs to be remounted at the RIM customer service level. I'll warn that most of the technical support people carrier assume first and think that you are talking about security of the release device, and you have to convince them of the contrary and explain clearly what you need. THEY will not be able to help you because the carriers themselves cannot unlock a device that had the code MEP attempts exhaustion and should (and you have to ask) to have the case escalated to a medium technical level RIM.
* If your camera is out of warranty, contact directly the RIM. See the information to reach us from the Web site: http://ca.blackberry.com/contact/ the options that you want to select to talk to the BlackBerry customer service are 3 (for requests of information, orders, billing, e - RMA etc.) then 5 (e - RMA and warranty).

Make sense? Good luck.

Tags: BlackBerry Smartphones

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