Queues of workflow with a timeout for lack of action

I'm looking for a way to have a queue of work (table) with jobs who need certification and after a certain time to be sitting there, they need to move to the next level. For example.
I have a ticket system. A new ticket is entered, and it must be approved by 5 people. 2 are on a trip. How can I get these people after sitting and wait for 4 hours.

Currently this is my plan. Create a DB task that runs every 5 minutes and compare the SYSDATE at the age of ticket. If it is expired pass them the ticket to the tail (table) approved

Best way to achieve this?

Hi Tim,.

It seems to be a requirement that the tickets do not wait more than 4 hours, so I don't think that there is a better way to ensure this.
Eventually, you could improve the process if you could provide a table to track the availability of the approvers: If you can see that two approvers are not available, you can move the ticket from a third available approved the ticket, then the ticket does not have to wait for the 'timeout '.

-Udo

Tags: Database

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