Re: Cannot update due to scheduled maintenance credit card details

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• I HAV been trying to update my expiration date of credit card for 3 months.  When I go to lelien for "Update payment Details" and edit the expiration date and < click > save, I get an error saying my address in invalid.  I have several chat sessions

  Can someone please help...  Suggestions, how can I overcome this problem, in which case my Adobe Creative cloud subscription will expire today due to and credit card.

  I tried to update my expiration date of credit card for 3 months.  When I go to the "Update payment Details" link and change the expiry date then < click > save, I get an error saying my invalid address.  I had several chat sessions with support, called support and logged a ticket with support and every time they tell me to go to a particular link to update my contact information.  I do and I get the same error...   "My coordinates are not valid."  Now I'm in the position where my creative cloud membership will expire today everything simply because the Adobe address validation do not think that my address is valid.

  I got 'Cat' sessions with the support,

  I made a phone call to the support and

  I logged a ticket with support.  I'm really trying to pay my subscription.  Support ticket No. 0216009991

  Whenever I have contact the support they gave me a link to the site where I supposedly can I enter my credit card details.

  Whenever I went on the link provided, I'd get the same error.  "My coordinates are not valid."

  What I checked on my address.

  1. I look out the window and the view I get is the same as it was yesterday and the day, and in fact several years ago.

  2. I go out in the street, Yes, the street sign says the name of my street

  3. I go to my mailbox and it does not say the number of my mailing address

  4. yes I get the email to the address registered with Adobe

  5. yes I received the email from adobe delivered to the address

  6. I get the address of Google, yes I can find it on Google

  7. I converted to use the satellite view Google maps

  8. Yes, it's my house, with the 12 solar panels on the roof

  9. Yes, that's my black car in the driveway

  10. I check my reviews for my address Board rate, Yes, this is the address that I recorded with Adobe

  11. Yes, I had this same address registered at Adobe for the past 3 years.  So far I have not had a problem with my address

  12. I work with a software company that actually uses the address of Google, under license validation, built-in in their application.  I used this software to check to see if my address is recognized as valid.  You guessed it is recognized as valid.

  I did check my credit card

  12. Yes, I have, every time checked the status of my credit card with the Bank

  a. the card is valid

  b. the card's not over it's credit limit

  c. the card is not due

  d. the address registered to my credit card with the Bank is the same address that I recorded with Adobe

  Since the last link Adobe support gave me two weeks ago, to change my credit card details, I was able to key a new credit card in the fields (Yes it's good that I was forced to get a new credit card only for Adobe!   If I am that everything would be fine.

  But wait...   The details I provided this link have not been updated on the Adobe site.  (So I check the link... I was scammed to get my card number?)

  After investigation of the link, I'm fairly confident of the link provided is a true link to Adobe.  www.adobe.com/go/Secure

  Did anyone else had this type of problem when you try to update the expiration date of a credit card?

  The question is about to have an impact on my ability to process pictures for my photography business, it affects my ability to earn an income.

  So you could say I'm getting angry some of the stuffing!

  In summary...  I knew that my credit card had a new expiration date and I tried to update the expiration 3 months 3 months.

  Simply because the use of the validation of addresses, Adobe, has a few flaws, I was not able to update this information.  So Adobe today will stop my subscription.

  As I said in previous support tickets, chat sessions and telephone.  I'll be more disappointed if I am prevented from using software and Adobe cloud features.

  It is copied from an email I received during the night from Adobe...

  Continue to create with us

  Hi Thomas,

  Your Creative cloud membership will expire on August 23, 2015 (PT). We hope that you have been getting the best out of all that creative cloud has to offer. To extend your subscription, please update the billing for your account information, or add a prepaid card.

  Update your billing information (there is a link to where I can update the expiry date) pocztek sigh...   I still get the same error telling me that my address is not valid!

  Thank you for being a part of the creative cloud,

  The creative team Cloud

  Good creative team...  I REALLY WANT TO STAY IN THE TEAM, AS YOU CAN SEE FROM THE FOREGOING, THAT I REALLY TRIED TO SOLVE THIS PROBLEM SEVERAL TIMES OVER THE PAST 3 MONTHS.

  I tried to include as much information as possible in what I said earlier, I expressed in a way that will hopefully provide a little humor, but at the same time to portray the frustration I'm feeling right now.

  Honestly, I don't know what more I can do.  It seems that I have no other recourse start litigation for loss of income coming from Adobe address Validation errors.  There is a real chance that I will be litigated against because I won't be able to complete contracts.

  There must be a healthier solution of mind that court proceedings.

  Kind regards

  Thomas Croll

  (Tom)

  Tom, let me some time. I I will get these verified case and will contact you.

• Unable to connect Adobe cloud after update the expiration date of credit card

  Unable to connect Adobe cloud after update the expiration date of credit card.

  The activation server show that CC has expired on 21 September, 2015. Please renew the subscription if possible or re-purchase.

  The best option will be to contact Adobe support for this.

  Concerning

  Stéphane

• Cannot start applications after the stolen credit card

  My credit card was stolen and cancelled. I'll probably get a new card tomorrow. Unfortunately I was not aware of the rejected payment my subscription to Adobe.  Although, if I check my online account, it says I need to update my payment information with my new credit card details or my subbscription stop at funtionning on 3 June. Unfortunately, this information was false. Today, May 9, my apps stop functioning. I am unable to continue working on my video projects.

  Is there a way to access my request, while I'm waiting for a new credit card? 50% chance I can update paying info tomorrow, 90% I can update Monday (Bank holliday gives unpredictable delays for a new credit card)

  I'm sorry to hear your credit card and we understand it takes lost time to get a replacement. When you receive your new card, you can update your account information. Instructions to be found in the following document: http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-creative-cloud.html

  However, to solve your problem in the interim, you will need to contact Adobe Support. If you open the link above, you will see a Chat option at the bottom of the document. Click on this button. The agent will be the best person to figure out what to do.

• Why Apple request credit card details install the FREE updates, then refuse to receive the entered payment details?

  Hi all

  I am trying to download the so-called 'Free Upgrade' to install OS X El Capitan in my MacBook Air and Apple has been making me stop for 3 hours! What is happening with this? I get my UK credit card details and tells me to contact www.apple.com/support. I get my PayPal details, same nonsense! Why do I still need to enter payment details for what is advertised as free, anyway? I try to create a new Apple ID, select 'None' in the payment option and again once I am cordially invited to go jump off a cliff, I'm sorry, I meant I thought to contact www.apple.com/support. Very disrespectful? Is that how the client valuable time worth of Apple? They bait us with a 'free Upgrade', and then push us down a rabbit hole in order to get their hands on their magnanimous awarded free gift? It's really infuriating! I saw the number of threads with people, raising the same issue, but Apple doesn't give a flying fudge because they have done nothing to fix it. All the other options that the community suggests that I might try another ones already listed in my post?

  Thank you very much, indeed.

  You do not have to be signed in one identifier apple to download 10.11. But if you try to create a new apple ID check that your signature in the right region. For example, it is the American site. If you try to use your info from the United Kingdom that could be the cause of your problem.

• By clicking on "Get out Me of here" it removes all credit card details, in what I typed?

  When you submit the payment details including my credit card details online, I received a warning from untrusted connection. I clicked on 'Get out Me of here' and Firefox I returned to a new search page. This means that all credit card details I typed in that had been removed from the seller's web page?

  If you have submitted a form, then the data ended up on a remote server. It cannot be deleted by Firefox or another browser.

  Before you panic, read the following article.

  • "This connection is Untrusted" error message - what to do

  What is the site in question, and what security software do you use? Security with a feature of filtering software SSL or HTTPS can trigger this message.

• My credit card details the changes received notifications that my subscription is going to expire. I go to my account and following the instruction at 'account of mane' unfortunately having said just I am on a free 30 day period - so I don't have

  My credit card details the changes received notifications that my subscription is going to expire. I go to my account and following the instruction at 'account of mane' unfortunately having said just I'm on a free 30 day period - so I don't have the opportunity to update my credit card. I feel like I'm going around in circles. Help, please? :-)

  Hi Jo,.

  Please contact support by calling/chat for the payment and billing queries.

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  Kind regards

  Sheena

• I'm trying to change my credit card details, but it does not accept my new postal code (not in the U.S.)

  I'm trying to change my credit card details, but it does not accept my new postal code (new card and address are not in the United States).

  My subscription is cancelled because I can't update card details. How can I fix?

  Contact adobe support, http://www.adobe.com/support/chat/ivrchat.html

• I received a phone call from someone claiming to be windows and I have stupisly access to my computer, but does not give them the credit card details. This could be a problem

  I received a phone call from someone claiming to be windows and I have stupisly access to my computer, but does not give them the credit card details.  This could be a problem

  Hello Ann,.

  If you allowed them access to your PC, then it is a problem. I considered reinstalling my OS and change all my passwords. It would also make sense, if you use the online banking etc., to inform your bank that you have a security hole on your PC. This will alert them to anyone using your current password to the Bank etc.

  This forum post is my own opinion and does not necessarily reflect the opinion or the opinion of Microsoft, its employees or other MVPS.

  John Barnett MVP: Windows XP Expert associated with: Windows Expert - consumer: www.winuser.co.uk | vistasupport.mvps.org | xphelpandsupport.mvps.org | www.silversurfer-Guide.com

• I need to change my credit card details

  I need to change my credit card details

  Hi Colleen,

  Please follow the article: https://helpx.adobe.com/creative-cloud/kb/change-account-payment.html

  Please contact customer service if you have additional questions.

  It could be useful!

  Kind regards

  Shelly

• I gave my credit card details and payment was supposed to have gone through but my work of isen can't creative cloud

  I gave my credit card details and payment was supposed to have gone through but my work of isen can't creative cloud

  Hello

  I see you have a subscription under the same email as for forums.

  The subscription is active, in which case you can't use it: -.

  First of all, disconnect, then back into creative cloud, using adobe id to pay for your subscription.

  https://helpx.Adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

  Then, if you launch any product of CC 2015 and the pop up still shows a trial message window, please check this link for the resolution:

  https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html

• I have a monthly subscription to Adobe Acrobat and my credit card details are no longer valid. How can I change my billing information? I'm not 'manage my account '.

  I have a monthly subscription to Adobe Acrobat and my credit card details are no longer valid. How can I change my billing information? I'm not 'manage my account '.

  Hi Tara,

  You may wish to consult the Doc KB: https://helpx.adobe.com/creative-cloud/kb/change-account-payment.html

  Kind regards
  Rave

• How to change credit card details

  I had a saying email that I need to change my credit card details as my card comes to expire. When I followed the link in the email, need me just for the "cloud of adobe. I went into 'my information' and 'settings' from here, but neither give me the opportunity to change my method of payment... Please advise!

  Hi Chloe,.

  Try this:

  1. Login to Adobe.com, using your Adobe ID and password.
  2. Click on manage an account in your name on the left side of the window.
  3. Search for your subscription and click on manage.
  4. At the bottom of the window, click on Edit payment details.

  Who did the trick?

  Best,

  Sara

• I can't change my credit card details

  I can't change my credit card details

  Contact Adobe Support by chat or phone.

  Here is a link to a page with options to help make contact:

  http://www.Adobe.com/support/download-install/supportinfo/

• can't update credit card details

  I'm trying to update my credit card information. When I put in the new details and click on 'save' it comes back with the error that my billing address is not valid. I tried to use the suggested address, as well as several versions of my intervention, but it is not yet through.

  Any suggestoins?

  Contact Support and get if they help:

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

  Manage your membership and your payment. Creative cloud

  https://helpx.Adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-creative-cloud.html