Cannot start applications after the stolen credit card
My credit card was stolen and cancelled. I'll probably get a new card tomorrow. Unfortunately I was not aware of the rejected payment my subscription to Adobe. Although, if I check my online account, it says I need to update my payment information with my new credit card details or my subbscription stop at funtionning on 3 June. Unfortunately, this information was false. Today, May 9, my apps stop functioning. I am unable to continue working on my video projects.
Is there a way to access my request, while I'm waiting for a new credit card? 50% chance I can update paying info tomorrow, 90% I can update Monday (Bank holliday gives unpredictable delays for a new credit card)
I'm sorry to hear your credit card and we understand it takes lost time to get a replacement. When you receive your new card, you can update your account information. Instructions to be found in the following document: http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-creative-cloud.html
However, to solve your problem in the interim, you will need to contact Adobe Support. If you open the link above, you will see a Chat option at the bottom of the document. Click on this button. The agent will be the best person to figure out what to do.
Tags: Adobe
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