Re-installation of Captivate 6 trial after system restore
Hi all
I installed the trial 6 Captivate (on Captivate 5.5) Friday last with 0 problems. This weekend I had major issues with my video card driver after changing my resolution and scaling in the Catalyst Control Center. After the restoration of the system - which has again last Wednesday - I was able to update all who need them. When I tried to re - install the trial of Captivate 6, I was able to get all the way to the installation window during initialization. The green bar filled to the top (toward the end it got really slow) and once it has been filled, the window disappeared and nothing else happened after that. I tried to delete the files I had and re - download. I made sure that my Flash Player has been updated (it wasn't) and tried again. Same question. I have restarted my computer several times. That did not help. He arrived at that same place every time and it goes no further. Does anyone have an idea why this is happening?
I spent almost all day in the cat / the phone of an Adobe engineer who literally could not help me. I thought maybe I could find a Captivate 6 file sitting in my registry, but I didn't know (I checked Adobe files). It is not installed, so I can't go to uninstall it, I looked in the control panel. I'm a little confused. I guess that critical a file either has been corrupted during the restoration OR a critical file is missing during the restoration, but I'm not tech savvy enough to know what to look for or where I should be looking for it.
Thanks for any help you can give,
Obsidiangel1982
Hello
Welcome to the forums.
Can you please try this step and see if that fixes the problem. Just go to this place and rename the OOBE old_OOBE folder.
C:\Program Files (x 86) \Common Files\Adobe
and the launch of the installer once more, hope this helps.
Thank you
Priyank
Tags: Adobe Captivate
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Device ID HDAUDIO\FUNC_01VEN_10ECDEV_0888SUBSYS_10192111REV_1000\41AF0929E00301
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Hardware ID HDAUDIO\FUNC_01VEN_10ECDEV_0888SUBSYS_10192111REV_1000
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HDAUDIO\FUNC_01VEN_10ECDEV_0888
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Name of the enumerator HDAUDIO
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Number of UI 0x0000ffff
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Icon 3004Thank you!
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Hello
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Dear Sir.
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drweekxHello
System Restore is a very useful tool, but it is not the miracle solution! :-)
Your "ntoskrnl.exe" file seems to be corrupted and this file is very important as you BONE!
You can try to start Notepad, and then press the key "F8". This will take you to a menu and you can choose the 'last known good configuration"and the VGA Mode.If you are lucky your laptop work after that, otherwise you can only recover the portable whole! But if you have important data on the NB you safe to an external drive!
Goodbye Chris
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Check this box!
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