Receive error message: refused email - 5.7.1 command rejected
I try to send an email to my account of eprint with hp I was abel to send successfully since some time. Suddenly, it won't work. I receive a rejection notice similar to what I copied and pasted below.
From: Mail Delivery System [mailto:[email protected]]
Sent the: Monday, December 7, 2015 06:09
To: [email protected]
Subject: Mail delivery failed
This message was created automatically by mail delivery software.
A message you sent could not be delivered to one or more recipients. This is a permanent error. Failed to the following address:
[email protected]>: Backend replied [4d675665.0.49682.00 - 371.133537.p02c11o148.mxlogic .net]: 5.7.1 command rejected (Mode: queuesafe)
Hello @TRA63,
Welcome to the Forums of HP's Support. I understand that you are getting emails from rejection when you try to use ePrint. I would like to help.
Without knowing the domain of your email address, I can only really speculate. I'm sure that you don't send to Gmail, or other major e-mail providers. If you are using a corporate email, or something and it is not configured to authenticate outgoing e-mail correctly, it can cause this problem.
I use the following links to test domain names. If the field fails or the other criterion, then it is a DKIM or SPF issue with the mail client.
Please let me know the results of the tests.
Tags: HP Printers
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