Received a call from someone who claims to come from the support of windows and need help
Hi, I got a call from a guy who claims to be from the windows support team, I thought at first and then later I realized that it is a scam. So I checked on here to make sure and I discovered that he really was. My problem is that they made me download something so they could control my computer and show me how much I etc when I realized the infections I turned off my computer and uninstalled all of their programs, but they have deleted files. I want to ask that will cause problems in the future? and this meen if I buy something online is possible that they can get information?, if yes, what is the best solution?
- What to do if you think that you were scammed
"If you think that you have responded to a scam with personal or financial information phishing, take these steps to minimize the damage.
Change the passwords or pins on all your online accounts that you think could be jeopardized.
Place an alert on your credit report fraud. Check with your bank or financial advisor if you are unsure how to proceed.
Contact the Bank or online merchant directly. Do not follow the link in the fraudulent e-mail message.
If you know all the accounts that have been accessed or opened fraudulently, close those accounts.
Regularly check your Bank and credit card statements monthly for unexplained charges or inquiries that you initiate. "
If you want to ensure the security of your system, make sure that you have backed up all personal data you want to preserve all the installation files for the programs or applications that you have installed.
Then format the computer and reinstall Vista.
It's the only way you can be sure that there is no hidden malware present on it after allowing access by a stranger.
Tags: Windows
Similar Questions
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OK my firefix in the computer played upwards and today I get a call from 'windows service center' on my internet download something wrong and some viruses (I did not really understand the cause of his accent) and she addressed me by my name and said that there was an error report sent to them... I don't use this computer sound more for my parents who could easily tell that it has been sent... then ask him which causes computer that I have more than one and she asked me to check for computer label... so I turn it on and she told me to go to run-> cmd-> and type strive I think but as soon as I pressed on enter she hung up so now im getting really worried...
Hello
1. do you ever run a repair of Microsoft call?
Microsoft does not make unsolicited calls. Take a look at the thread below.
http://answers.Microsoft.com/en-us/Windows/Forum/windows_vista-security/received-scam-phone-call/f7c13381-f0ab-42E3-A990-ae473257e3ce -
Hello
can someone help me please? I received a call from the CTIC Tech and they offered me an Anti Malver software which I paid 179 euros. I would like to ask you about it?
These phone calls, e-mails or popup messages will ALWAYS be a scam.
You have been scammed.
Based on your other posts, you aapear have called these criminals. You allow to access your computer?
Note: Please stop rather create several threads with the same question, answer in one of the many other threads.
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We received a call from a person of 'Windows' 618-463-1412 number tonight.
We received a call from a person of 'Windows' tonight (20:08 August 9, 2011) number 618-463-1412 asking us to help solve a problem with our computer that was going to have a virus to infect if it did not give them control of our system... they asked us to CTRL R (together) and the type of read-AHEAD and count the files in there... my wife called me at this time. I suggested she get the telephone number of the person 'Windows' and ask for identification. The person said she would phone in 20 minutes and up... hanging not too surprised there is no recall yet (1 h later).
Hello
It's a SCAM
they want or money on your part for programs without value or make an identity theft on you to get even more money and get your internet banking passwords and credit card by obtaining information allows you to download the software to 'fix' or 'test' for your computer or install via remote access
read this:
http://www.Microsoft.com/security/online-privacy/msName.aspx
Microsoft has none of the unsolicited telephone calls to help you fix your computer
In this type of scam cybercriminals are calling you and claim to be of Support technique Microsoft. They offer help with your computer problems. Once scammers have earned your trust, they try to steal and damage your computer with malicious software, including viruses and spyware.
Although the law enforcement can trace phone numbers, often authors use pay telephones, disposable cell phones or stolen cellular phone numbers. Better avoid fooling themselves rather than try to repair the damage afterwards.
Treat all unsolicited sceptically telephone calls. Don't provide personal information.
If you receive an unsolicited call from someone who claims to be from Technical Support Microsoft, hang up. We do not have such calls.
If you think you might be a victim of fraud, you can report it. For more information, see: what to do if you think you have been scammed.
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I received a call from the
saying that they would help my dose of my windows problems. Is it a scam? Hello
They are cold, you try to pick up the 'business' calling
It's a scam.
Either these so-called "Microsoft" Tech companies want to sell you a worthless software, or remote access to your computer to try to steal your credit card and bank information and also achieve an identity theft on you.
You are the only person who knows if you gave them remote access.
If you gave them remote access and you do Internet banking, contact your bank, to explain, and change passwords.
If you use your online credit card, cancel and get a new one issued to you.
And the only way that willl you know that you are free to them is to backup your data and do a clean install of your operating system.
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
And Microsoft does not contact you unless YOU have made prior arrangements with them to do.
There is an article in the link I'm you provide at the end of this one
Read this Information from Microsoft:
"Avoid scams to phone for tech support.
http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx
Don't be fooled of unsolicited calls. Don't provide personal information.
Here are some of the organizations that cyber criminals claim to come:
Helpdesk Windows
Windows repair center
Microsoft technical support
Microsoft technical support
Windows Support Group Technical Department
Microsoft Research and Development Team (team of Microsoft R & D)
See you soon.
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I received a call from the scam.
Original title: http://www DOT mywindowsupport DOT com.
Today, I received a phone call from someone who claimed that the "guaranteed on my software had expired" and I needed to make a payment. It sounded completely false... Beware. This is the site that they sent me to make a payment.
http://www DOT mywindowsupport DOT com.
/ * dangerous link removed for security reasons * /.
Tim
Its a scam. MS never telephone canvassing, never ask for personal information, etc.
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received alarming call of guy who claims to be from one of the free services of Windows
Hello, just got a phone call from a guy with an accent Middle-Eastern or Indian. He said that he was working for Windows and this call is a free service of help me solve an immediate threat to my computer system. He said that they had seen errors coming in the last three weeks. On my phone, no calling number display, only #0123456789. Strangely enough, it was that he knew my name. At that time, I was rather suspicious.
He told me that he could prove it was ligit showing me my CLSID and asked me to press the button next to Ctrl more 'R' at the same time. At this time a small input field appeared on the bottom of my screen, and he began to instruct me to enter a command (CMD). At that time, I was convinced that it was a scam, so I did not it and I told him that it didn't work and I was going to hang up on him almost 100%. He said: 'OK, fine, then it's your own loss
I'm 99.9999% sure he was a crook, but for my own insurance, what is your vision? A I already spend a dangerous point or I was at the time to hang up?
FYI, I got this call in Europe, don't know if more people have received these calls lately. Thanks for reading and for your comments.
Fake phone calls to technical support
Calls unrequested telephone of this nature are almost always a common scam. Do not let them give any info, do not give access to your PC, not give them all the money and do not go to all the websites that they suggest. One moment.
Please see:
http://www.Microsoft.com/en-GB/security/online-privacy/avoid-phone-scams.aspx
Microsoft issues never not solicited for phone calls of support or security.
These types of callers can use completely fictitious names or bogusly claim to be of real companies other than Microsoft as well.
If the only thing you did was press Windows Logo key * + R but not more then you should be safe.
* I assume you mean The Windows Logo key instead of Ctrl like that will appear the race box where I'd normally expect CMD be registered to access the command prompt window. CTRL +R would be safe just refresh the active window.
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I received a call from the Server Global Internet can you please help me
Hello, I hope you can help me... today I got a call from someone who said they were "Global Internet Server' and they said that my computer was send viruses to them... they wanted me to go my back and give some numbers that I don't... they also said if I didn't follow their instructions that my computer would be closed... I do understand this and I am nervous about the situation in his. together... you think you could give me some advice about this because I don't know what to do... Thank you
Hello
Yes, it's a SCAM! Hang up on them.
Avoid scams to phone for tech support
http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspxIn the United States, you can contact the local police to the FBI, Attorney general, and
consumer watch groups. Arm yourself with knowledge.The Internet Crime Complaint Center (IC3) is a partnership between the
Federal Bureau of Investigation (FBI) and the National White Collar Crime Center
(NW3C), funded in part by the Bureau of Justice Assistance (BJA).
http://www.ic3.gov/complaint/default.aspxNo, Microsoft wouldn't you not solicited. Nor would they know if any errors
It exists on your computer. So those are the frauds or scams to get your money or
worse to steal your identity.Avoid scams that use the Microsoft name fraudulently: Microsoft has no
for you unsolicited telephone calls help fix your computer
http://www.Microsoft.com/protect/fraud/phishing/msName.aspxScams and hoaxes
http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3Microsoft Support Center consumer
https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1Microsoft technical support
http://support.Microsoft.com/contactus/?ws=support#TAB0Microsoft - contact technical support
http://Windows.Microsoft.com/en-us/Windows/help/contact-supportI hope this helps.
Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">
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Received a call from the scam making pretend to be Windows technician
Original title: the license expires
Received a call today by a technician from Windows indicating they received the error messages from my computer and that my IP address has been disconnected. I bought my computer in 2004 and never received any notice. He said that some of my programs may stop working if I did not renew the license. My question is - is - it a legal representative of Windows or just someone trying to sell a product?
(1) "licensing" do not expire.
(2) no MS gets your computer error messages. In fact, they would have no way of knowing something about you.
(3) it is not a representative of Windows. Microsoft does not make unsolicited calls.
(4) it is a well known scam talked again and again in these forums.
(5) they do not sell anything. They want access to your computer and your credit card. You know what's going to happen.
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I had a pohone call from someone in India who says he works for the Windows Service Center. The number they gave me to call back was 13212806757. Finally, I clung to the top. Is it a hoax?
YES. In service centers, YOU call them all first, is not the other way around, lol. Just hang up you may feel like you to be rude, but they are much worse... Conning out you as much money as they can! ;)
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I received phone calls from the apparent 'technical Microsoft LCC online'?
I continue to receive phone calls daily from the apparent 'technical Microsoft LCC online' they say mistakes keep produce and seem very determined to get in touch, but I'm suspicious because I don't know how they got my phone number and they will not stop me. Knows one of them? It's a legitimate support service or they're trying to scam me?
Tuesday, may 1, 2012 19:47:40 + 0000, RebeccaPhipps wrote:
I continue to receive phone calls daily from the apparent 'technical Microsoft LCC online' they say mistakes keep produce and seem very determined to get in touch, but I'm suspicious because I don't know how they got my phone number and they will not stop me. Knows one of them? It's a legitimate support service or they're trying to scam me?
It's a scam and with various names and phone numbers, is
becomes more common lately.In addition to their money get on your part to do anything of any value,
If you leave them in your computer, which knows what losses they did are
where confidential information they stole.So if you have done so, I highly recommend that you do both of the following
immediately:1 do a clean reinstall of Windows.
2. change all of your passwords, especially banks or other
financial sites.
Ken Blake, Microsoft MVP -
Last night I was rung by an Indian saying that my computer was in danger... full of viruses. They asked me to press things, and all of these viruses is appeared in a list. They asked for $246 as my Microsoft anti virus was expired, I told them I didn't have any money, but they could help me... I said that I could pay in 2 weeks. They asked a safety code 6 figures and I didn't know what they meant so they put their own remote control number and then took the remote computer for 2 hours. I don't know that I was scammed... they will ring back in 3 weeks for the payment. I can block them. I know nothing about computers so please do it in the "ENGLISH." What do you suggest me? HHEEEELLLPP!
Hello
Avoid scams to phone for tech support
http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspxIts a total scam. Uninstall their software and then perform a system restore before you install.
Change all your sensitive passwords at all sites - e-mail, Bank, credit cards and others. (Do not
on the computer compromise and it would be better to do it on the phone or in person.)You can even restore your system to factory fresh to make sure their software is not
breach your security. (Ways to re - install Windows Clean - remove everything on the disc then)
backup data before hand).====================================================================
====================================================================In the United States, you can contact the FBI, Attorney general, the police authorities and consumer
Watch groups. Arm yourself with knowledge.The Internet Crime Complaint Center (IC3) is a partnership between the Federal Bureau of Investigation
(FBI) and the National White Collar Crime Center (NW3C), funded in part by the Bureau of Justice Assistance
(BJA).
http://www.ic3.gov/complaint/default.aspxNo, Microsoft wouldn't you not solicited. Or they would know if errors exist on your
computer. So that's the fraud or scams to get your money or worse to steal your identity.Do not fall for the fake phone Tech Support
http://blogs.msdn.com/b/securitytipstalk/archive/2010/03/09/Don-t-fall-for-phony-phone-tech-support.aspxAvoid scams that use the Microsoft name fraudulently - Microsoft is not unsolicited
phone calls to help you fix your computer
http://www.Microsoft.com/protect/fraud/phishing/msName.aspxScams and hoaxes
http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3Microsoft Support Center consumer
https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1Microsoft technical support
http://support.Microsoft.com/contactus/?ws=support#TAB0Microsoft - contact technical support
http://Windows.Microsoft.com/en-us/Windows/help/contact-support===========================================================
===========================================================Follow these steps carefully: (this utility is for Windows 7 - Vista is very similar-)
XP use to RUN instead of start - search.)If you need search malware here's my recommendations - they will allow you to
scrutiny and the withdrawal without ending up with a load of spyware programs running
resident who can cause as many questions as the malware and may be more difficult to detect as the
cause.No one program cannot be used to detect and remove any malware. Added that often easy
to detect malicious software often comes with a much harder to detect and remove the payload. Then
its best to be thorough than paying the high price later now too. Check with them to one
extreme overkill point and then run the cleaning only when you are sure that the system is clean.It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run
the regular windows when you can.TDSSKiller.exe. - Download the desktop - so go ahead and right-click on it - RUN AS ADMIN
It will display all the infections in the report after you run - if it will not run changed the name of
TDSSKiller.exe to tdsskiller.com. If she finds something or not does not mean that you should not
check with the other methods below.
http://support.Kaspersky.com/viruses/solutions?QID=208280684Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone.
(If Rootkits run UnHackMe)Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Malwarebytes - free
http://www.Malwarebytes.org/products/malwarebytes_freeSuperAntiSpyware Portable Scanner - free
http://www.SUPERAntiSpyware.com/portablescanner.HTML?tag=SAS_HOMEPAGERun the malware removal tool from Microsoft
Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.
You should get this tool and its updates via Windows updates - if necessary, you can
Download it here.Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
(Then run MRT as shown above.)Microsoft Malicious - 32-bit removal tool
http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=enMicrosoft Malicious removal tool - 64 bit
http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=enalso install Prevx to be sure that it is all gone.
Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Prevx - Home - free - small, fast, exceptional CLOUD protection, working with others
security programs. It is a single scanner, VERY EFFICIENT, if it finds something to come back
here or use Google to see how to remove.
http://www.prevx.com/ <-->
http://info.prevx.com/downloadcsi.asp?prevx=Y <-->Choice of PCmag editor - Prevx-
http://www.PCMag.com/Article2/0, 2817,2346862,00.aspTry the demo version of Hitman Pro:
Hitman Pro is a second scanner reviews, designed to save your computer from malicious software
(viruses, Trojans, rootkits, etc.). who infected your computer despite safe
what you have done (such as antivirus, firewall, etc.).
http://www.SurfRight.nl/en/hitmanpro--------------------------------------------------------
If necessary here are some free online scanners to help the
http://www.eset.com/onlinescan/
-----------------------------------
Original version is now replaced by the Microsoft Safety Scanner
http://OneCare.live.com/site/en-us/default.htmMicrosoft safety scanner
http://www.Microsoft.com/security/scanner/en-us/default.aspx----------------------------------
http://www.Kaspersky.com/virusscanner
Other tests free online
http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1--------------------------------------------------------
After the removal of malicious programs:
Also follow these steps for the General corruption of cleaning and repair/replace damaged/missing
system files.Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN
Enter this at the command prompt - sfc/scannow
How to fix the system files of Windows 7 with the System File Checker
http://www.SevenForums.com/tutorials/1538-SFC-SCANNOW-Command-System-File-Checker.htmlHow to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log
http://support.Microsoft.com/kb/928228Also run CheckDisk, so we cannot exclude as much as possible of the corruption.
How to run check disk in Windows 7
http://www.SevenForums.com/tutorials/433-disk-check.html-----------------------------------------------------------------------
If we find Rootkits use this thread and other suggestions. (Run UnHackMe)
======================================
If necessary AFTER THAT you are sure that the machine is clean of any malware.
How to do a repair installation to repair Windows 7
http://www.SevenForums.com/tutorials/3413-repair-install.htmlI hope this helps and happy holidays!
Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">
-
I received a call from the microsoft agent to 'fix' my error messages.
Just got a call from a third party claiming that my computer sends so many error messages to microsoft it may crash. I'm asked to login so that they can point out to me. They refuse to give a number to call back. Said they are hired by microsoft to do this work. Sounds like this is a scam. Anyone can confirm Yes or not?
Hello momoftwoboys,
This thread has been created in the Windows Vista files, records and research forum. the Microsoft moderation team has moved this thread on the Forum of programs.
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I received a call from the "Department of microsoft technology.
The appellant wanted to I go to my computer, go to start, select run, and he could help me with an error message that they were receiving. He said that I was infected by a Virus. I've been a little suspisious so I asked him for the phone number of the tech Department, he gave me a number and I called him. The lady who answered the phone was very surprised and said that the number is in no way affiliated with microsft. If there is a reason why microsoft if want to contact me, let me know and I'd be happy to call if I can find a phone number.
Thanks Kevin
These scam calls are usually of a person representing Windows rather than Microsoft, but in any case, the call was nothing else than a phishing attempt! Do not give any information.
Reported people on these calls for a person who represents Windows (note: not Microsoft).
It is a scam! Not to follow their instructions or advice and not to provide ANY information to them.
Because they use the internet lines and/or phone to complete their fraud, there may be federal agencies in your country who are interested in discovering their calls. Their report directly to the appropriate agency if you feel you can contribute to their arrest and the charges.
Microsoft do NOT pick up the phone and start dialing customers and never phones/e-mails asking for personal information or asking them to visit a web site! Please do not take into account these calls and hang up immediately.
Avoid scams that use the Microsoft name fraudulently
On another note, if you have problems with your computer, please do not hesitate to post a description of the situation and the error messages you received in those forums. We would be happy to help you. (information staff unnecessary or requested !)
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I received a call from a support of Microsoft, 866-775-3938 Center
The appellant claims to be an official to Microsoft through the Microsoft Support Center. Says that he got some auscultation automated my computer information. Real? or NOT?
It's a scam. One moment. More information:
http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx
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