Recently infected with the Trojan virus, have now several questions

I was recently infected by Trojan virus a few weeks ago, MS Essentials virus caught to end apperantly damage was underway that the alert was serious asking for removerror code 0x8004ff71, which can make to fixal I've respected since then I can't find my files, documents, photos, etc. whenever I try to go find help or run a program onany of the m of support sites , windows or fix etc I get error window showing black & red Windows Essentials screen with the error code following 0x8004ff71 what can do for restorle it is something extra about OS not compatible Please help, I am at a loss!

Gloria Luna

(deleted)

Original title: Windows operating system

You have a System Restore point set before the beginning of the sentence, then it might be interesting to try.  If the system restore will not start or run successfully in Normal Mode, it can run in Mode safe.  System Restore can also be run outside of the Windows via Recovery Options operating system.

Startup options (including safe mode)
http://Windows.Microsoft.com/en-us/Windows7/advanced-startup-options-including-safe-mode

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.Microsoft.com/default.aspx/KB/929135

How to repair the operating system and how to restore the configuration of the operating system to an earlier point in time in Windows Vista (or 7)
http://support.Microsoft.com/kb/936212/#appliesTo

With the help of the environmental recovery of Windows 7 or Vista system restore
http://www.bleepingcomputer.com/tutorials/tutorial142.html

See if this type of analysis will run in Mode safe and clean your machine.

Malwarebytes' Anti-Malware
http://www.Malwarebytes.org/products/malwarebytes_free

SuperAntispyware
http://SUPERAntiSpyware.com/

With lack of personal files and the malware infections that you may need to get a computer expert to sit in front of your machine, it may not be the type of problem solved easily via the Forums.

Tags: Windows

Similar Questions

Maybe you are looking for

  • the touchpad on the generation of apple tv 4 does not swipe

    Just unpacked my generation Apple tv 4 refurb.  I gave the remote control a short load before you try set up.  I was able to pair the remote control but the touchpad does not respond to the finger swipes. There is no way to make selections.  I was ab

  • Need help custom title

    Hello I wanted to create a custom title that I can easily reuse in FCPX by changing the text. The effect of title, I'm looking is very similar to this https://youtu.be/Ry4abK7ID60?t=16s and I wonder if someone can help me create this movement title m

  • HP Pavilion g7-2247: keyboard problems

    Hello I really need help. For some reason, my keyboard is upward. For some reason any after update to Windows 10 last night the keyboard is upward. Extra Insurting charaters in when I try to type. As a student I need my computer to work. How can I fi

  • How to install on Windows XP Apple iCloud.

    I want to install apple iCloud, but understand it will be without installation on XP suggestions

  • How to print a Dir disk in XP Home?

    Tried print screen. Copy / paste. But cannot get alphabetical or own background and readable print.