records of facilities requested when the computer is on - is originally without disks

Hello

my parents computer is completely broke down. additional hours it's on there now only ask for records of the facilities. the computer never came with any disks and the recovery discs have never made. the computer is a compaq pressario sr5601uk - under HP. I can't tell anyone their but have been put on an external site on disks in the order of their Web site. I'm confused why drives must be purchased came computer with disks and they could be resettled as many times as you wish. Secondly I am reluctant to order from the external site recommended by HP I have read anything else that negative feedback on the disks never turn upwards.

is anyway to get resettled windows and the computer back to factory without becoming involved with purchase and chasing the disks? I thought you are meant to be able to reinstall from a disk partition or - it something else?

any help would be appreciated!

Thank you

Hello

my parents computer is completely broke down. additional hours it's on there now only ask for records of the facilities. the computer never came with any disks and the recovery discs have never made. the computer is a compaq pressario sr5601uk - under HP. I can't tell anyone their but have been put on an external site on disks in the order of their Web site. I'm confused why drives must be purchased came computer with disks and they could be resettled as many times as you wish. Secondly I am reluctant to order from the external site recommended by HP I have read anything else that negative feedback on the disks never turn upwards.

is anyway to get resettled windows and the computer back to factory without becoming involved with purchase and chasing the disks? I thought you are meant to be able to reinstall from a disk partition or - it something else?

any help would be appreciated!

Thank you

dips80

If the recovery disks is never came with your hp compaq hp would normally put a recovery partition on your hard drive to your machine to the standards of the factory

with hp compaqs normally press the F11 key at startup to start the recovery process back to factory standards

If that does not start the process you need to contact hp and get the recovery media

Walter, the time zone traveller

Tags: Windows

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