Recover files of program after reinstallation of Windows 7

I had a technician MS reinstall W7 after that my Windows Update has stopped working.  I told her that I did not have a backup and he informed me that he did.  I'm still all my files located in "My Documents", but no program file.  I saw a Windows.old folder while it was updating, but I ain't.

I tried to reach MS to confirm things that is, if program files have been truly saved or are they gone, etc., but no chance to reach.  I lost a chat session last night after waiting for two hours about in the Chat (QC) I'm on the cat once again this morning and after finally getting my turn, the tech said that my session had grown to level 2 and that he might ask someone to call me back.  2 hours later, someone called back and after reviewing my previous case information and confirm my identity (telephone number and e-mail address), he informed me that he was level 1 and I need to talk to someone at level 2.  I asked to speak to a supervisor and after being put on hold, the appeal has been abandoned and no one called back.  I'm home in Chat tonight, and after 3 hours and 199 people in front of me, the system to a standstill when I got to number 1 for an hour and then I got an error.  Now, I have another request for a callback, which will not happen until Thursday.  It's Saturday night.  I know I am fan but I just need to know what my options are.  I don't have a disk for 2 programs that I need, which are to mix, so I'll probably have to buy them back.

I am very frustrated.  The first tech should have asked/warned/informed me that my program files would be deleted or removed.  Why this would not be saved when all my data was?

You are welcome.

See you soon.

Tags: Windows

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